OpenText 主页。
支持& 服务

高级客户支持

将支持转化为您的战略优势

联系我们
看着电脑屏幕的人

为什么选择高级客户支持

正在看笔记本电脑的同事

高级客户支持可让您直接与 OpenText™ 专家联系，他们拥有深厚的产品专业知识，可提供积极主动的战略指导，帮助您应对挑战，实现业务目标。优化软件性能，减少计划外停机时间，确保业务连续性，并通过个性化、专业化和战略性的客户支持最大限度地提高您的投资回报率。

提升价值

  • 网络集成图标

    确保业务连续性

    专家可提供预防性指导，确保升级和打补丁工作按计划进行，从而保证业务正常运行。

  • 性能表速度图标

    更快解决问题

    快速响应关键业务事件，并利用升级管理和宣传来提高关注度和快速响应。

  • 缩放扩展图标

    最大化投资回报率

    通过辅导和专家建议，帮助您实现业务目标，最大限度地提高软件采用率和投资价值。

重症监护

标准支持提供了坚实的基础，但高风险环境往往需要更深入的洞察力和更快、更灵敏的参与，以确保运营步入正轨。无论您是需要快速响应关键问题，还是需要专业专家提供个性化的前瞻性支持服务，这些选项都能为您提供额外的关怀，确保您的软件顺利运行。

联系我们

成果加速

在企业内部运行软件的组织面临着越来越大的压力，需要保持系统正常运行时间、管理复杂的升级以及满足不断变化的监管和性能需求。与此同时，提高业务价值和效率的压力始终存在。让我们通过客户成功和主动优化服务为您提供更好的软件体验和业务成果。

联系我们

灵活的约定

当项目最后期限临近或出现最后一刻的要求时，不要手忙脚乱。OpenText 灵活学分让您在需要时获得所需的帮助。

联系我们

  • 灵活额度

    利用短期预付支持、项目和培训服务，随时为您提供服务，帮助您快速推进关键业务项目。在专家随时准备提供的帮助下，实时满足需求，在截止日期前交付成果并应对风险。

    了解更多有关灵活学分的信息

Customer stories

Government IT agency

To ensure always available service, this state IT agency trusts Premium Support to help as they deliver critical information, services, and support to residents when they need it most.

Learn more

T-Systems: EMEA IT service provider

When it came time to migrate their entire IT tool set, this customer counted on their partnership with Premium Support.

Learn more

Global cloud-based life sciences solutions leader

A tight deadline for a business-critical upgrade made comprehensive support through Flexible Credits the obvious choice.

Learn more

Resources

Priority Support

Read the fact sheet

Premium Support fact sheet

Read the fact sheet

Customer Success Enhanced

Learn more

Customer Success Signature

Learn more

UltimateCare

Read the fact sheet

UltimateCare

View the catalog

Flexible Credits fact sheet

Read the fact sheet

Flexible Credits catalog

Learn more

Priority Support

Read the fact sheet

Premium Support fact sheet

Read the fact sheet

Customer Success Enhanced

Learn more

Customer Success Signature

Learn more

UltimateCare

Read the fact sheet

UltimateCare

View the catalog

Flexible Credits fact sheet

Read the fact sheet

Flexible Credits catalog

Learn more

  • Advanced Customer Support (ACS) from OpenText provides direct access to product experts for proactive, personalized guidance. It helps organizations optimize software performance, reduce downtime, and maximize ROI. Learn more about OpenText Support Services.

  • With ACS, OpenText experts provide preventative guidance, keep upgrades on track, and rapidly resolve business-critical incidents. This ensures smoother operations and reduces unplanned downtime. Explore Priority Support for high-severity issue coverage.

  • Priority Support delivers rapid response for critical incidents and standby coverage outside business hours.

    Premium Support provides a dedicated senior expert for proactive optimization and faster resolutions. Details are available on the Premium Support page.

  • Yes. ACS offers flexible engagement models, including Flexible Credits, which provide prepaid support, project, and training services that can be used when needed.

  • ACS includes coaching and expert advice to increase software adoption and ensure organizations gain full value from their investment. Review Customer Success Offerings to see how guided planning and outcome tracking drive ROI.

  • ACS is ideal for organizations in high-stakes environments where downtime or performance issues can have significant impacts. Businesses that rely on continuous uptime, complex upgrades, and strong ROI benefit from ACS offerings. Read more on the OpenText Support site.

  • Customer Success is part of ACS and focuses on guided planning, adoption tracking, and outcome achievement to ensure long-term value. See the Customer Success documentation.

    Introducing OpenText Advanced Customer Support

    Read the blog

    Elevate customer service with intelligent document processing

    Read the blog

    Introducing L.O.V.E. by OpenText

    Read the blog

    A foundation of trust: The role of a Customer Success Manager

    Read the blog

    Introducing OpenText Advanced Customer Support

    Read the blog

    Elevate customer service with intelligent document processing

    Read the blog

    Introducing L.O.V.E. by OpenText

    Read the blog

    A foundation of trust: The role of a Customer Success Manager

    Read the blog
    Play video

    OpenText Premium Support can help you get the most out of your investment

    Watch the video
    Play video

    OpenText Flexible Credits allows you to access extra services

    Watch the video

    我们能提供什么帮助？