OpenText 主页。

OpenText Communications 与 Smart Communications

正在寻找 Smart Communications 的替代方案？OpenText™ Communications 具备卓越且完备的 CCM 功能。

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利用 OpenText 集成的 GenAI，打造比智能通信更好、更快的个性化通信

智能通信的替代方案

此并排对比图展示了 OpenText Communications 与 Smart Communications 的对比情况，以及对于寻求具备内置生成式 AI、文档可访问性、编排、消息传递和灵活部署选项的高级 CCM 的组织来说，OpenText Communications 为何能成为强有力的替代方案。

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智能通信的缺点解析   
全球影响力
已勾选

23,000 名员工[1]，CCM 在全球 98 个国家/地区部署

X 标记

员工人数为 250-500 人，全球影响力有限，主要集中在美国、英国、澳大利亚、新西兰、新加坡、德国、瑞士、比荷卢、加拿大和芬兰[2]

有信心凭借全球 CCM 专业知识来满足本地法规要求
知识驱动型生成式 AI 创作
已勾选
轻松访问可信的内容工作区以用于 GenAI
X 标记

不提供[3]

提供更快捷的途径，以创建经批准的通信设计与内容
符合无障碍访问的要求
已勾选
在设计中内置无障碍功能的合规 CCM 软件
X 标记

利用第三方 Crawford Technologies 来支持无障碍访问[4]

支持所有用户访问数字内容，以降低风险和罚款
行程管理
已勾选
完全集成的旅程映射
X 标记

不提供原生旅程映射工作流来管理通信个性化[5]

围绕洞察和数据触发器设计体验旅程，以监控客户运行状况并采取最佳行动
保证消息传递
已勾选
唯一具备开箱即用型故障转移功能的 CCM 解决方案
X 标记
不提供
降低电子邮件和短信无法送达的风险，尤其对受监管行业尤为重要
灵活的部署选择
已勾选
随处部署：云端、混合或本地
X 标记

仅限于云端[6]

根据您的业务和合规需求选择部署方式

还有疑问吗？联系销售

领导者为何选择 OpenText

领导者为何选择 OpenText

内置 GenAI 和灵活部署，适用于现代客户沟通

在咖啡馆里，一位女士正在用笔记本电脑阅读

了解与智能通信相比，OpenText Communications 如何通过内置的生成式人工智能、原生无障碍合规性、旅程编排和灵活的部署选项，提供企业级客户通信管理 (CCM) 功能。选择 OpenText 的组织将获得统一的客户通信管理、端到端自动化，并能够通过 AI 驱动的解决方案满足不断变化的客户期望。

选择 OpenText Communications 而非 Smart Communications 的主要原因

了解是我们与 Smart Communications 的不同之处

  • #1
    市场份额
    部署最广泛的 CCM 解决方案[7]，连续 7 年被评为 CCM 领导者
  • 灵活
    部署
    在全球范围内扩展，并在云、混合云或非云环境中运行
  • 83%
    加速
    将内容工作流程加速 83%[8]

Resources

OpenText: 72 Overall Score, Smart Communications: 65 Overall Score

Aspire AnyPrem CCM Leaderboard graphic showing ‘Overall Score’: OpenText 72 vs Smart Communications 65

OpenText beats Smart Communications in capabilities, market presence, company vision, and overall strategy - based on the Aspire CCS AnyPrem CCM Leaderboard, dated July 15, 2025, which offers CCM solutions that can be deployed on-premises or in a hosted cloud configuration.

Check out the Aspire Leaderboard

IDC MarketScape CCM Automated Document Generation

Learn more

Aspire Leaderboard

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IDC MarketScape CCM Automated Document Generation

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Aspire Leaderboard

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Nationwide Building Society logo

Financial services provider streamlines customer communication and content creation

Learn more
manutan group logo

European B2B retailer provides exceptional customer communications globally

Learn more
Broadridge logo

Broadridge personalizes billions of communications per year

Learn more
Acuity logo

Insurance provider saves time, secures compliance with OpenText Exstream

Learn more
LVR Logo

Ensuring reliable communications with citizens across the Rhineland

Learn more
Tokio Marine logo

Tokio Marine improves client service with rapid delivery of policy information

Learn more
Yorkshire Building Society logo

Yorkshire Building Society improves customer communications with OpenText

Learn more
nib logo

nib targets customer communications with enhanced CCM platform

Learn more
See more success stories
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Personalize the customer journey for all your digital channels

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Soar to new customer communications heights with AI

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Total Experience: The strategy fueling enterprises for the future

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Customer journey success is no accident

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Create customers for life with OpenText Experience Cloud

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Nationwide interview

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Manutan interview

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Send the right messages at the right time

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What’s new in OpenText Communications

Read the blog

Nationwide Building Society gives member communications the personal touch

Read the blog

OpenText named a Leader in three IDC MarketScape reports

Read the blog

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segment

Read the blog

Are you ready to meet the European Accessibility Act 2025?

Read the blog

Elevate policyholder and claims experience with OpenText Communications

Read the blog

Embark on a journey to next-level personalization

Read the blog

Manutan combines digital services with the human touch to delight customers

Read the blog
See more blogs

What’s new in OpenText Communications

Read the blog

Nationwide Building Society gives member communications the personal touch

Read the blog

OpenText named a Leader in three IDC MarketScape reports

Read the blog

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segment

Read the blog

Are you ready to meet the European Accessibility Act 2025?

Read the blog

Elevate policyholder and claims experience with OpenText Communications

Read the blog

Embark on a journey to next-level personalization

Read the blog

Manutan combines digital services with the human touch to delight customers

Read the blog

我们能提供什么帮助？

脚注

脚注

  1. [1]OpenText，关于我们，截至 2025 年 3 月 24 日
  2. [2]Aspire Leaderboard，智能通信独立审查，截至 2025 年 7 月 15 日
  3. [3] Smart Communications，“新一代 CCM 软件”，截至 2025 年 3 月 24 日
  4. [4] Smart Communications，Crawford Technologies 关于与 Smart Communications 合作的声明，截至 2025 年 3 月 24 日
  5. [5] IDC，IDC MarketScape：2024 年全球智能客户通信管理供应商评估，2024 年
  6. [6]Smart Communications 明确表示他们只提供云产品—SmartCommunications，Scale SMARTER with SmartCOMM™，截至 2025 年 3 月 24 日
  7. [7] OpenText 博客，OpenText 在三份 IDC MarketScape 报告中被评为领导者，2025 年
  8. [8] OpenText，Nationwide Building Society，截至 2025 年 3 月 24 日