直接通过 SAP 定制客户沟通内容
企业在满足监管要求、可扩展性和不断变化的需求的同时，难以提供准确的账单文件和客户沟通。了解 OpenText CCM 解决方案如何与 SAP 系统无缝集成，能够提供帮助。
为什么选择 OpenText Document Presentment for SAP Solutions？
通过超个性化、合规的沟通和关键业务文档提升客户参与度。
- 20%
降低文档成本
简化文件类型，提供中央控制访问点，降低成本。
阅读客户案例 - 8倍领导者
在企业级 CCM 中
选择部署最广泛的 CCM 解决方案——连续八年被评为 CCM 领导者。
阅读博客 - SAP 合作伙伴
以及获奖者
请您信赖被SAP认可为关键合作伙伴的公司，提供满足重要客户需求的解决方案。
阅读博客
文档内容优化使我们能够更好地满足业务需求.....开发速度的提高使我们能够利用适应关键生产环境的高可靠性技术解决方案，加快与客户的沟通。
阅读客户案例
关键功能
在 SAP 中直接管理客户沟通流程
允许用户通过大量文档生成和分发，向客户、供应商和合作伙伴提供实时且相关的沟通。
客户沟通与个性化定制文档
支持用户实时生成个性化、可编辑的文档，而无需编码，并通过任何渠道直接在 SAP® 用户界面和流程内分发。
集成中心
使得能够以任何格式与任何目标进行沟通，包括物流文件如标签、条形码和送货单，以及面向客户的文件，如收据和账单。
多语言支持
无需管理多种语言模板，只需借助单一文档模板即可支持所有语言。
定向沟通
模板可按预设或动态规则嵌入精准信息，实现深度个性化。
批量和按需通信
支持批量生成文档，例如每月水电费报表；以及生成临时文档，例如客户联络和支持中心。
加速提升 OpenText Document Presentment for SAP Solutions 的价值
服务
在认证专家的指导下，加速实现数字化转型。
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通过认证专家实现信息管理现代化
专业服务
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将支持转化为您的战略优势
支持服务
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通过专家指导、托管服务等实现业务目标
客户成功服务
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通过专业的 IT 服务管理解放您的内部团队
托管服务
合作伙伴
OpenText 帮助客户找到合适的方案、恰当的支持与理想的结果。
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搜索 OpenText 合作伙伴目录
寻找合作伙伴
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浏览 OpenText 的合作伙伴解决方案目录
应用程序市场
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增强 OpenText 产品和解决方案的行业领先组织
战略合作伙伴
社区
探索我们的 OpenText 社区。与个人和企业建立联系，获取洞察和支持。参与讨论。
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探索想法、加入讨论并建立人脉
OpenText 社区
OpenText Document Presentment for SAP Solutions resources
OpenText Document Presentment for SAP Solutions demo
Start the demoOpenText Document Presentment for SAP Solutions overview
Read the product overviewDigital transformation at L’Oréal
Watch the videoTransform SAP into a communications powerhouse
Read the infographicOpenText Document Presentment for SAP Solutions overview
Read the product overviewDigital transformation at L’Oréal
Watch the videoTransform SAP into a communications powerhouse
Read the infographic
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Yes. OpenText Document Presentment provides intuitive design, content authoring, and editing tools directly within SAP, empowering business users to create and modify communications without coding. Your teams can manage templates, update messaging, and control versions directly, enabling faster response to business needs while maintaining compliance and brand consistency.
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The solution supports omnichannel delivery, including print, email, SMS, mobile, and digital formats like PDF and HTML. Organizations can deliver communications through the customer’s preferred channel while maintaining consistency and compliance across all formats.
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OpenText Document Presentment enforces standardized templates, centralized content management, and governed workflows to ensure all communications follow brand guidelines and regulatory requirements. Version control and approval processes help maintain accuracy and consistency across all customer communications.
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Governed GenAI is integrated in OpenText Document Presentment via SAP BTP, allowing organizations to inject AI-generated content into documents. Prompts are mapped to placeholders, ensuring content is generated within controlled parameters and aligned with business rules and compliance requirements.
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Yes. Users can preview and validate documents generated from SAP before distribution. This helps ensure accuracy, compliance, and formatting correctness, reducing the risk of errors in customer-facing communications.
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Organizations can deploy OpenText Document Presentment on-premises, in OpenText Managed Private Cloud, or through environments such as AWS, Azure, and Google Cloud. This flexibility allows businesses to align deployment with their cloud and IT strategy.
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OpenText Document Presentment for SAP is purpose-built for SAP environments, with deep integration into SAP data, workflows, and user interfaces. Unlike other CCM tools that rely on disconnected systems and external workflows, it enables organizations to generate, personalize, and deliver customer communications directly within SAP. The solution combines customer communications management, automation, and governed AI capabilities in a single SAP-native platform, helping organizations improve efficiency, maintain compliance, and deliver consistent communications across channels.
From data to delivery: Modernizing customer communications for SAP solutions
Explore what’s new in OpenText Document Presentment for SAP Solutions.
Read the blog
Power up your customer communications: Paperless, personalized, planet friendly
Learn five ways to go green with OpenText Document Presentment for SAP.
Read the blog
