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Premium Support

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Overview

See why an effective response plan is critical to preventing emergencies

OpenText™ Premium Support gives you direct access to highly trained professionals who provide the skills and advice you need to get the most out of your OpenText investments. Realize the full value of your OpenText solution with dedicated support experts who provide mission-critical support and help you manage complex IT environments.

How Premium Support benefits your business

Discover the advantages of using Premium Support.

Read the Premium Support fact sheet

  • Fast-track issue resolution

    Receive rapid response to business-critical incidents and leverage escalation management and advocacy to elevate attention and fast-track response.

  • Maximize investments

    Maintain your competitive advantage, knowing you have experts advising you on how to maximize your solution’s features and functionalities.

  • Ensure business continuity

    Adopt OpenText solutions with confidence by relying on experts who go beyond break/fix to provide preventative guidance and best practices that keep your business running.

  • Manage complex IT environments

    Work with the same engineer each time to get comprehensive support from an expert who is familiar with your unique environment and complexities.

Success stories

Premium Support is making a difference for businesses in every industry, in every corner of the world. Read through these stories to see how our experts have helped our customers succeed—and how they can help you and your business.

Government IT agency

To ensure always available service, this state IT agency trusts Premium Support to help as they deliver critical information, services, and support to residents when they need it most.

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T-Systems: EMEA IT service provider

When it came time to migrate their entire IT tool set, this customer counted on their partnership with Premium Support.

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American business information company

Facing a growing number of open tickets and plans to expand functionality of their existing solution, this OpenText customer turned to Premium Support for assistance.

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Government institution

To keep systems up-to-date and ensure optimal solution health, this government institution relies on the expertise of Premium Support.

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Schwäbisch Hall: Building society

Premium Support helps this German construction financier manage tickets and day-to-day support so they can prioritize customers.

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Experience the Premium Support difference

Learn how Premium Support is like a fire brigade: identifying risks to prevent problems, fighting mission-critical fires, and coordinating an emergency response. Choose experts in one product area or across your IT landscape, for local or global coverage.

  • Premium Support Engineers

    Possess advanced technical knowledge of OpenText products to help you quickly fight mission-critical fires. Choose from three levels of coverage: Named Support Engineer, Solution Support Engineer, and Dedicated Support Engineer.

  • Premium Technical Account Manager

    Focuses on improving your software environment to maximize business continuity and minimize the frequency of new support incidents—preventing fires from happening in the first place.

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  • Premium Enterprise Support Manager

    Optimizes your support experience as your fire chief, handling escalation management, reviewing case progress, and providing strategic guidance.

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  • Flexible Credits

    Provide short-term support services like upgrade assistance, scheduled standby, technical mentoring, and more.

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See the fire brigade in action

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