OpenText 首頁。
解決方案

SAP 解決方案的客戶溝通

將日常訊息轉化為引人入勝的交流，激發對話

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SAP + OpenText：激發能夠連結的客戶溝通

一個人拿著平板電腦，上面顯示商業網站

利用適用於 SAP® 解決方案的 OpenText™ 文件呈現，發揮企業級客戶溝通的全面價值，並改善客戶互動。在 SAP 環境中直接無縫地建立發票、監管通知、促銷活動、出貨更新和服務訊息。將每一次互動轉化為傳遞關鍵資訊、吸引顧客並大規模強化品牌的機會。信任一個大型且高度受監管組織所依賴的雲端解決方案。

客戶溝通的 5 大最佳實務

客戶溝通變得更具對話性

邁出轉型 SAP® 溝通的下一步。探索策略、洞察與工具，幫助您激發互動、簡化營運流程，並大規模提供個人化客戶體驗。

SAP平板電腦買家指南的客戶溝通

SAP 採購指南的客戶溝通

瞭解在 SAP 環境中新增客戶通訊時需要注意的事項。

取得購買指南
網路研討會視訊影像

Beyond ERP: How SAP + OpenText transform customer experience

請參閱使用者如何在 SAP 內產生客戶溝通與文件

觀看網路研討會
裝飾性數位影像

透過 SAP 進行客戶溝通的 4 個理由

了解整合溝通與 SAP 如何幫助您滿足客戶期望。

查看資訊圖表
SAP平板電腦買家指南的客戶溝通

SAP 採購指南的客戶溝通

瞭解在 SAP 環境中新增客戶通訊時需要注意的事項。

取得購買指南
網路研討會視訊影像

Beyond ERP: How SAP + OpenText transform customer experience

請參閱使用者如何在 SAP 內產生客戶溝通與文件

觀看網路研討會
裝飾性數位影像

透過 SAP 進行客戶溝通的 4 個理由

了解整合溝通與 SAP 如何幫助您滿足客戶期望。

查看資訊圖表

釋放企業客戶溝通的全部潛力

將 OpenText 解決方案與您現有的 SAP 投資整合，直接在 SAP 中進行現代化，並提供客戶通訊，加速工作流程，並改善結果。在企業規模下，提供更聰明、更快速且更具吸引力的客戶互動。

opentext ai logo

利用受監管的 GenAI 加速客戶溝通

透過 SAP® Business Technology Platform (BTP)，連接至已核准的 LLM、將提示映射至內容占位符，並在執行時注入受管轄的 GenAI 回應。在產生文件之前檢索提示回應並將其綁定到文件中，以確保 SAP 和企業規則的可審計性、合規性、及企業控制。

全通路圖示

以超個人化的溝通推動全通路互動

直接在 SAP 使用者介面和業務流程中即時產生高度個人化、可編輯的文件。跨所有渠道提供一致、有針對性和合規的通訊。使用單一模板支援多種語言和地區法規，簡化了全球接觸。

可信賴的夥伴圖示

信任 SAP 專家

您可以放心，因為您正在與擁有深厚企業專業知識的值得信賴的 SAP 合作夥伴合作。OpenText 是 SAP 最大的全球解決方案擴展合作夥伴，也是Global 2026 SAP 合作夥伴獎項得主。我們提供原生 SAP 雲端解決方案，支持您使用 RISE with SAP 及 GROW with SAP 的旅程。

我們可以為客戶提供他們以前沒有的選擇。我們可以為他們分別提供可再生能源和傳統能源的帳單。他們可以用全新的方式查看帳單—行動選項和網際網路選項。SAP 和 OpenText 可以讓我們實現這一點。

IT 顧問
北美大型公用事業

探索 OpenText 產品，旨在優化您的 SAP 溝通

產品

OpenText 提供唯一與 SAP 完全整合的企業級溝通解決方案。

專業服務

OpenText 結合端到端解決方案實施與全面的技術服務，幫助改善系統。

Leaders trust OpenText

See how customers are succeeding with Customer Communications for SAP solutions

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L’Oréal logo

L’Oréal maximizes the impact of client communications with OpenText

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San Jose Sharks logo

San Jose Sharks drive fan engagement with digital media management solution

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Enterprise software leader delivers consistent, compelling content to global audiences

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Resources

OpenText Document Presentment for SAP Solutions

Read the product overview

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

OpenText and SAP: Unleash high-performance

Read the partner ebook

OpenText SAP Solutions

Read the solution overview

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

OpenText and SAP: Unleash high-performance

Read the partner ebook

OpenText SAP Solutions

Read the solution overview

Turn your SAP ecosystem into a communications powerhouse

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

  • OpenText Document Presentment for SAP is a leading customer communications management solution that creates and distributes business documents like billing, purchase orders, and delivery notifications directly within the SAP environment. It is especially focused on ensuring compliant, hyper-personalized customer communications for large regulated enterprises.

  • Digital customer communications management (CCM) is essential for modern businesses because it enables efficient, personalized, and compliant communication with customers across multiple channels. In a competitive and digital-first environment, effective CCM directly impacts customer experience, brand loyalty, regulatory compliance, and operational efficiency.

  • OpenText Document Presentment for SAP improves customer experience by delivering smarter, faster, and more personalized communication—directly from SAP systems—while ensuring consistency, compliance, and brand integrity. Organizations can modernize legacy customer communications into digital‑first, cloud‑ready experiences without disrupting existing SAP processes.

  • Omnichannel customer communications is the concept of integrating and managing all your customer channels into a single, seamless experience. Integrating document processes with business processes supported by SAP software allows for high-volume document generation and omnichannel customer communications distribution. The result is relevant correspondence and communications that occur as part of interactions with customers, suppliers and partners to increase satisfaction and loyalty. Automating document-intensive business processes helps organizations improve operational efficiencies and produce timely, reliable, accurate and consistent information across all channels.

  • Hyper-personalized communications can play a vital role in maintaining and enhancing customer engagement during the post-acquisition period. By using real-time data, behavioral insights and GenAI to accelerate content creation, organizations can ensure that every message—whether it's a welcome email, service update, or billing notification—is tailored to the customer's unique preferences, history, and current needs, as well as delivered on the channel of choice.

  • OpenText Document Presentment for SAP supports SAP S/4HANA, SAP SuccessFactors, SAP ECC, RISE with SAP, and GROW with SAP through direct integration with SAP environments and workflows. It enables organizations to generate and deliver customer communications within core SAP business processes, reducing reliance on disconnected tools and manual steps. Designed for modern SAP architectures, it supports communication modernization alongside cloud adoption and broader business transformation initiatives. Developed through the longstanding relationship between SAP and OpenText as a solution extension partner, it gives customers a trusted way to modernize customer communications within the SAP ecosystem.

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