適用於 SAP 解決方案的 OpenText 文件呈現
將 SAP 通訊轉型為擁有領先 CCM 的強大平台
直接透過 SAP 個人化客戶溝通
企業在滿足法規要求、可擴展性及不斷演變的需求的同時，難以提供準確的帳單文件和客戶溝通。了解無縫整合於 SAP 系統的 OpenText CCM 解決方案如何提供幫助。
為什麼選擇 OpenText Document Presentment for SAP Solutions？
透過超個人化、合規的溝通與關鍵業務文件，提升客戶參與度。
- 20%
降低文件成本
簡化文件類型，提供中央受控存取點，並觀察成本下降。
閱讀客戶故事 - 8倍領先
在企業級 CCM 中
選擇部署最廣泛的 CCM 解決方案—連續八年被評為 CCM 領導者。
閱讀部落格 - SAP 合作夥伴
以及獲獎者
請您信賴這家被 SAP 認可為關鍵合作夥伴的公司，能夠提供滿足您重要需求的解決方案。
閱讀部落格
文件內容的最佳化使我們能夠更好地滿足企業的需求……。開發速度的提升使我們能夠利用適合我們關鍵生產環境的高可靠性技術解決方案，加速與客戶的溝通。
閱讀客戶故事
主要功能
在 SAP 內直接進行客戶溝通管理
允許使用者透過大量的文件製作與分發，撰寫並傳送即時且相關的通訊給客戶、供應商與合作夥伴。
與客戶的個人化文件溝通
使用者無須寫程式，即可即時產生可個人化、可編輯的文件，並直接在 SAP® UI 與流程中，透過任一通路發送。
整合中心
使得可以以任何格式與任何對象進行溝通，包括物流文件，如標籤、條碼和送貨單，以及面向客戶的文件，如收據和對帳單。
多語言支援
無需管理多種語言範本，只需單一文件範本即可支援所有語言。
精準溝通
範本能根據預設或即時規則自動加入精準訊息，打造更貼近使用者的個人化體驗。
批次與按需通訊
支援文件批次生成，例如每月的公用事業帳單，以及臨時生成，如客戶聯絡和支援中心。
加速 OpenText 文件呈現對 SAP 解決方案的價值
服務
透過認證專家的指導加速數位轉型。
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透過認證專家使您的資訊管理現代化
專業服務
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將支援轉化為您的策略優勢
支援服務
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透過專家指導、託管服務等，達成商業目標
客戶成功服務
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透過專業的 IT 服務管理釋放您的內部團隊
管理服務
合作夥伴
OpenText 協助客戶找到合適的解決方案、適當的支援和適當的結果。
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搜尋 OpenText 的合作夥伴目錄
尋找夥伴
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探索 OpenText 的合作夥伴解決方案目錄
應用程式市集
社群
探索我們的 OpenText 社群。與個人及公司聯繫以獲得見解和支持。參與討論。
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探索想法、參與討論並拓展人脈
OpenText 社群
OpenText Document Presentment for SAP Solutions resources
OpenText Document Presentment for SAP Solutions demo
Start the demoOpenText Document Presentment for SAP Solutions overview
Read the product overviewDigital transformation at L’Oréal
Watch the videoTransform SAP into a communications powerhouse
Read the infographicOpenText Document Presentment for SAP Solutions overview
Read the product overviewDigital transformation at L’Oréal
Watch the videoTransform SAP into a communications powerhouse
Read the infographic
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Yes. OpenText Document Presentment provides intuitive design, content authoring, and editing tools directly within SAP, empowering business users to create and modify communications without coding. Your teams can manage templates, update messaging, and control versions directly, enabling faster response to business needs while maintaining compliance and brand consistency.
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The solution supports omnichannel delivery, including print, email, SMS, mobile, and digital formats like PDF and HTML. Organizations can deliver communications through the customer’s preferred channel while maintaining consistency and compliance across all formats.
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OpenText Document Presentment enforces standardized templates, centralized content management, and governed workflows to ensure all communications follow brand guidelines and regulatory requirements. Version control and approval processes help maintain accuracy and consistency across all customer communications.
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Governed GenAI is integrated in OpenText Document Presentment via SAP BTP, allowing organizations to inject AI-generated content into documents. Prompts are mapped to placeholders, ensuring content is generated within controlled parameters and aligned with business rules and compliance requirements.
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Yes. Users can preview and validate documents generated from SAP before distribution. This helps ensure accuracy, compliance, and formatting correctness, reducing the risk of errors in customer-facing communications.
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Organizations can deploy OpenText Document Presentment on-premises, in OpenText Managed Private Cloud, or through environments such as AWS, Azure, and Google Cloud. This flexibility allows businesses to align deployment with their cloud and IT strategy.
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OpenText Document Presentment for SAP is purpose-built for SAP environments, with deep integration into SAP data, workflows, and user interfaces. Unlike other CCM tools that rely on disconnected systems and external workflows, it enables organizations to generate, personalize, and deliver customer communications directly within SAP. The solution combines customer communications management, automation, and governed AI capabilities in a single SAP-native platform, helping organizations improve efficiency, maintain compliance, and deliver consistent communications across channels.
From data to delivery: Modernizing customer communications for SAP solutions
Explore what’s new in OpenText Document Presentment for SAP Solutions.
Read the blog
Power up your customer communications: Paperless, personalized, planet friendly
Learn five ways to go green with OpenText Document Presentment for SAP.
Read the blog
