概述
保險 IT 解決方案的主要優勢
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加快理賠處理速度
利用自動化和直通式處理，大幅縮短延遲、提高準確度並加快理賠速度，將理賠轉化為即時結果。[2] -
提升顧客體驗
透過數位管道、自助服務和個人化，讓每次互動都輕鬆自如，深化參與度，將保戶轉變為忠實擁護者。 -
完善評估風險
透過進階分析和即時資料，讓核保人員更準確地評估風險，並為保單制定更具競爭力的價格。[3] -
強化詐騙偵測
利用 AI 和預測模型及早偵測可疑模式，減少詐騙損失並保障理賠完整性，在風險發生前預測風險。 -
大規模提升營運效率
透過雲端技術和自動化，簡化工作流程、降低成本、提升員工體驗，並推動各個業務線的成長。 -
簡化合規性與報告
利用整合資料和報告領先於法規，提供即時透明度，讓保險公司在不斷演變的監管環境下符合法規。
關鍵保險解決方案
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透過資訊治理保護您的品牌
金融機構如何透過動態、全企業範圍的資訊治理框架，降低風險並建立客戶信任，實現完整可視性
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透過全面體驗推動客戶倡導
金融機構可透過無縫整合客戶、員工和營運體驗，提升忠誠度和營運卓越性，進而獲得競爭優勢
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金融機構的網路韌性
透過全方位方法，將網路安全從成本中心轉變為策略優勢，進而保護資料、建立信任並實現數位轉型
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OpenText™ Content Cloud Solutions for Guidewire
利用雲端連接的文件管理統一保險內容
專為現代保險領導者而打造
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全面的保險可視性
連結您生態系統中的資料、內容和工作流程，消除盲點，並賦予員工洞察力，進而做出更明智且合規的決策。
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值得信賴的保險業 AI
透過基於可信任資料建構的可解釋、可稽核的 AI，在不影響合規性的情況下做出明智的決策，進而優化核保、理賠和客戶體驗。
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設計中納入合規性
將合規性、記錄管理和風險控管納入每個工作流程中，以減少稽核工作量，並最大限度地降低法規風險。
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專為大規模韌性而設計
透過安全、可擴展的平台保護關鍵營運，確保業務連續性，保障保險業務不中斷。
Insurance resources
Optimize customer experiences and operations in financial services and insurance
Read the executive briefInsurance industry insider
Read the ebookDistributed claims management
Explore the solution overviewTransforming financial services and insurance with digital process automation
View the infographicOpenText Content Management for Guidewire
Read the product overviewOpenText™ Aviator™ use case scenarios: AI for financial services
Explore the use casesInsurance industry insider
Read the ebookDistributed claims management
Explore the solution overviewTransforming financial services and insurance with digital process automation
View the infographicOpenText Content Management for Guidewire
Read the product overviewOpenText™ Aviator™ use case scenarios: AI for financial services
Explore the use cases
OpenText DevSecOps for Financial Services, a smarter way to deliver software
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OpenText and Salesforce: How can you efficiently manage insurance documents?
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OpenText World 2025 customer testimonial: Protective Life Insurance
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Optimize experiences for all with OpenText™ Total Experience
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Building a strong customer experience
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Data and analytics: The foundation of digital transformation
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Integrating operational experience to empower employee experiences
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Introduce advanced document management capabilities within Salesforce
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OpenText banking industry solutions
Watch the videoIntelligent insurance industry solutions from OpenText
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Personalize and optimize the entire customer lifecycle
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Simplifying the business to bank integration process
Watch the videoEnsuring resiliency in financial services with DevOps
Watch the videoAutomating insurance claim process management in the digital age
Watch the videoOpenText™ Content Aviator™ demo: Insurance claim example
Watch the videoAutomating insurance claim process management in the digital age
Watch the videoOpenText™ Content Aviator™ demo: Insurance claim example
Watch the video
AI data security starts with controlling access to your crown jewels
In the AI era, if you don’t control the keys, you don’t control the data—here’s why it matters.
Read the blog
Three trends shaping insurance customer experience as claims rise in 2026
Learn how insurers modernize communications, reduce friction, and respond faster with AI.
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Five forces reshaping financial services in 2026
Explore the key trends shaping the year ahead, and what they mean for the industry’s leaders.
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A day with OpenText Fax Private Cloud 25.4
Check out new updates that make faxing smarter, easier, and more reliable across industries.
Read the blog
What’s new in OpenText™ Knowledge Discovery
See why customers trust OpenText to keep critical knowledge secure, discoverable, and compliant.
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Fax isn’t dead—it’s delivering more value than ever
Meet OpenText™ Fax Aviator™–AI-enabled digital fax.
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Why customer data is the activation layer your CX strategy needs
Learn how you can unify customer profiles and amplify your communications journey and experience.
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Power up customer communications: Paperless, personalized, and planet-friendly
Discover five ways you can go green.
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Why data warehouse performance is critical for digital transformation
Learn how you can realize the full potential of your AI and analytics investments.
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Is your cybersecurity really covering all the bases?
See why cybersecurity needs a makeover as threats grow more sophisticated and the stakes rise.
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6 ways messaging supercharges mid-market financial services
Learn how financial services organizations are tapping into the power of conversational experiences.
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Navigating the intersection of AI and financial risk: A proactive approach
Transform your organization’s approach to data security, privacy, and governance in the GenAI era.
Read the blogOptimize customer experiences and operations in financial services and insurance
Read the executive briefOpenText Content Management for Guidewire demo
Try the demoOpenText Content Management for Guidewire demo
Try the demo我們能如何幫助您？
註腳
註腳
- [1] Gartner，《保險業 CIO 調查》（Insurance CIO survey），2025 年。
- [2] Eagle Hill Consulting，〈對於金融服務公司而言，對員工體驗採取行動也將提升其客戶體驗〉（For financial services companies, taking action on employee experience will elevate their customer experience too），（N.D.）
- [3] Gartner，《銷售的未來》（The Future of Sales），2020 年