Allows staff to share sensitive files quickly, easily – and securely
Automates software distribution and management, ensuring that all devices stay up-to-date with the latest security features
Enables KWP to scale IT solutions to meet demand as staff and resident numbers grow

Challenge

To provide the best individual care to a growing number of senior home residents, employees from across the organization need quick, easy access to information and the ability to communicate effectively on the go.

KWP is committed to delivering the highest quality of care for Vienna’s elderly citizens. In addition to providing nursing care, the organization’s highly-qualified employees prepare fresh, home-cooked meals every day and run varied activity programs.

Jürgen Mayringer, Team Leader IT Systems at KWP, said: “We want our residents to be happy and healthy, and to feel at home living with us. To help achieve this, our job in the IT department is to ensure that staff have the right tools and resources to care for residents as best they can.”

Advances in healthcare in recent decades mean that people are living longer, resulting in older residents and new complex nursing challenges at KWP, such as dementia care. Manfred Panzenböck, Head of IT at KWP, remarked: “We know that the number of senior citizens requiring residential care services will grow in the coming years. To ensure that we can continue delivering high-quality services, we want to modernize our processes with fully electronic record-keeping and provide our staff with the latest tools to allow them to focus even better on our residents.”

With Micro Focus (now OpenText), we can give employees quick and easy access to all the resources and communication tools they need to get on with their jobs, helping them to provide the best care that they can for Vienna’s elderly – now and in the future.

Jürgen Mayringer
Team Leader IT Systems, Kuratorium Wiener Pensionisten-Wohnhäuser

Details

解決方案

For many years, KWP has relied on OpenText (formerly Micro Focus) solutions to support day-to-day tasks such as email, messaging and printing. Open Enterprise Server has long been the foundation for central file management.

“Today, around 2,000 employees access emails and documents as part of their jobs – some use desktop and others laptops. With ZENworks Configuration Management, we can roll out applications and software updates to all these devices very quickly and easily to ensure we stay up-to-date with the latest security features.”

Security is a key concern at KWP and keeping data safe has always been a top priority, which is why KWP implemented Filr, part of the Open WorkGroup Suite, as an easy and secure internal file sharing service for its staff.

Manfred Panzenböck noted: “Previously, employees used public cloud storage to share files including large multimedia documents. Although this was convenient, security was somewhat lacking. With Filr, we retain control over our data – ensuring that sensitive information stays private.”

Although public cloud file storage was convenient, security was somewhat lacking. With Filr as part of the Open Workgroup Suite, we retain control over our data – ensuring that sensitive information stays private.

Manfred Panzenböck
Head of IT, Kuratorium Wiene Pensionisten-Wohnhäuser

結果

As more and more staff rely on access to central information, and as KWP rolls out new systems such as building automation controlled via PCs, the complexities rise and requirements are constantly changing. Equipped with a comprehensive set of OpenText (formerly Micro Focus) solutions, KWP is prepared for these future IT challenges.

“As the population ages, we expect the number of residents to grow further,” stated Manfred Panzenböck. “In combination with improved IT support across processes, including the electronic documentation of care services, we will need to scale our IT operations to cope with that increased demand. We anticipate that the number of devices on our network will grow to 20,000 by 2020 – but we know from experience how scalable Micro Focus (now OpenText) solutions are, so we’re sure that we will be able to handle this growth.”

In addition, KWP is currently implementing OpenText™ NetIQ™ Identity Manager to manage users and permissions more efficiently. This step will facilitate the introduction of electronic documentation, when many more staff will require access to the company’s central IT applications.

Jürgen Mayringer concluded: “With Micro Focus (now OpenText), we can give employees quick and easy access to all the resources and communication tools they need to get on with their jobs, helping them to provide the best care that they can for Vienna’s elderly – now and in the future.”

About Kuratorium Wiener Pensionisten-Wohnhäuser

The Kuratorium Wiener Pensionisten-Wohnhäuser (KWP) is the largest provider of senior care in Austria. Owned by the City of Vienna, the non-profit organization provides essential social and nursing services for elderly citizens. Its 4,100 employees care for more than 8,900 residents in 30 senior homes.

KWP provides long-term residential care to meet each person’s individual needs, from supported living to round-the-clock nursing. To bring elderly people together beyond the boundaries of its senior homes, KWP also manages 160 senior citizen clubs across Vienna, which attract thousands of visitors every year.