OpenText 主页。
解决方案

SAP 解决方案的客户沟通

将日常信息转化为引人入胜的交流，引发对话

参加导览获取更多洞察
带有火花的 OT 徽标和 2026 年 SAP Pinnacle Awards 获奖者徽章

SAP + OpenText：激发客户沟通的连接

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借助 OpenText™ Document Presentment for SAP® Solutions，充分释放企业级客户沟通的全部价值，并提升客户参与度。直接在 SAP 环境中无缝创建发票、监管通知、促销活动、发货更新和服务消息。将每一次交互转化为传递任务关键型信息、吸引客户并大规模强化品牌的机遇。值得信赖的云就绪解决方案，深受大型、高度规范化组织的信赖。

客户沟通的五项最佳实践

客户沟通，随问随答

迈出变革 SAP® 通信的下一步。探索帮助您激发互动、精简运营并大规模提供个性化客户体验的策略、洞察和工具。

平板电脑上 SAP 买家指南的客户沟通部分

SAP 买家指南的客户沟通部分

了解在 SAP 环境中添加客户通信内容时应注意的事项。

获取买家指南
网络研讨会视频图像

Beyond ERP: How SAP + OpenText transform customer experience

了解用户如何在 SAP 中生成客户通信内容和文档

观看网络研讨会
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通过 SAP 进行客户沟通的 4 个理由

了解将通信与 SAP 整合如何助您满足客户期望。

查看信息图
平板电脑上 SAP 买家指南的客户沟通部分

SAP 买家指南的客户沟通部分

了解在 SAP 环境中添加客户通信内容时应注意的事项。

获取买家指南
网络研讨会视频图像

Beyond ERP: How SAP + OpenText transform customer experience

了解用户如何在 SAP 中生成客户通信内容和文档

观看网络研讨会
装饰性数字图像

通过 SAP 进行客户沟通的 4 个理由

了解将通信与 SAP 整合如何助您满足客户期望。

查看信息图

充分发挥企业客户沟通的潜力

将 OpenText 解决方案与您现有的 SAP 投资相集成，直接在 SAP 内部实现客户通信的现代化并交付相关内容，加快工作流，从而改善成果。以企业规模提供更智能、更快速、更引人入胜的客户交互。

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利用受监管的 GenAI 加速客户沟通

连接经批准的 LLM，将提示映射到内容占位符，并通过 SAP® Business Technology Platform (BTP) 在运行时借助受控的生成式 AI 注入 AI 响应。获取即时响应，并在生成前将其绑定为文档，确保可审计性、合规性以及跨 SAP 和企业规则的企业控制力。

全渠道图标

通过超个性化通信促进全渠道参与

直接在 SAP 用户界面和业务流程中实时生成高度个性化、可编辑的文档。在所有渠道提供一致、有针对性且合规的通信内容。使用单一模板支持多种语言和地区法规，从而简化全球推广的难度。

值得信赖的合作伙伴图标

信任 SAP 专家

与拥有深厚企业专业知识且值得信赖的 SAP 合作伙伴通力合作，让您高枕无忧。OpenText 是 SAP 最大的全球解决方案扩展合作伙伴，也是 2026 年 SAP 全球合作伙伴奖得主。我们提供 SAP 原生、云就绪的解决方案，为您的 RISE with SAP 和 GROW with SAP 之旅提供支持。

我们可以为客户提供前所未有的选择。我们可以为其分别提供可再生能源和传统能源账单。客户可以通过新的方式查看账单，即移动端和互联网选项。SAP 和 OpenText 帮助我们实现了这一目标。

IT 顾问
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探索旨在优化您 SAP 通信的 OpenText 产品

产品

OpenText 提供唯一与 SAP 完全集成的企业级通信解决方案。

专业服务

OpenText 将端到端解决方案的实施与全面的技术服务相结合，以帮助改进系统。

Leaders trust OpenText

See how customers are succeeding with Customer Communications for SAP solutions

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L’Oréal maximizes the impact of client communications with OpenText

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San Jose Sharks drive fan engagement with digital media management solution

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Enterprise software leader delivers consistent, compelling content to global audiences

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Resources

OpenText Document Presentment for SAP Solutions

Read the product overview

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

OpenText and SAP: Unleash high-performance

Read the partner ebook

OpenText SAP Solutions

Read the solution overview

Transform SAP into a communications powerhouse

Read the infographic

Power up your customer communications—paperless, personalized, planet-friendly

Read the blog

OpenText and SAP: Unleash high-performance

Read the partner ebook

OpenText SAP Solutions

Read the solution overview

Transform SAP into a communications powerhouse

Read the infographic

Turn your SAP ecosystem into a communications powerhouse

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

Boost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud

Watch the video

Energize your customer communications with SAP and OpenText

Watch the webinar

  • OpenText Document Presentment for SAP is a leading customer communications management solution that creates and distributes business documents like billing, purchase orders, and delivery notifications directly within the SAP environment. It is especially focused on ensuring compliant, hyper-personalized customer communications for large regulated enterprises.

  • Digital customer communications management (CCM) is essential for modern businesses because it enables efficient, personalized, and compliant communication with customers across multiple channels. In a competitive and digital-first environment, effective CCM directly impacts customer experience, brand loyalty, regulatory compliance, and operational efficiency.

  • OpenText Document Presentment for SAP improves customer experience by delivering smarter, faster, and more personalized communication—directly from SAP systems—while ensuring consistency, compliance, and brand integrity. Organizations can modernize legacy customer communications into digital‑first, cloud‑ready experiences without disrupting existing SAP processes.

  • Omnichannel customer communications is the concept of integrating and managing all your customer channels into a single, seamless experience. Integrating document processes with business processes supported by SAP software allows for high-volume document generation and omnichannel customer communications distribution. The result is relevant correspondence and communications that occur as part of interactions with customers, suppliers and partners to increase satisfaction and loyalty. Automating document-intensive business processes helps organizations improve operational efficiencies and produce timely, reliable, accurate and consistent information across all channels.

  • Hyper-personalized communications can play a vital role in maintaining and enhancing customer engagement during the post-acquisition period. By using real-time data, behavioral insights and GenAI to accelerate content creation, organizations can ensure that every message—whether it's a welcome email, service update, or billing notification—is tailored to the customer's unique preferences, history, and current needs, as well as delivered on the channel of choice.

  • OpenText Document Presentment for SAP supports SAP S/4HANA, SAP SuccessFactors, SAP ECC, RISE with SAP, and GROW with SAP through direct integration with SAP environments and workflows. It enables organizations to generate and deliver customer communications within core SAP business processes, reducing reliance on disconnected tools and manual steps. Designed for modern SAP architectures, it supports communication modernization alongside cloud adoption and broader business transformation initiatives. Developed through the longstanding relationship between SAP and OpenText as a solution extension partner, it gives customers a trusted way to modernize customer communications within the SAP ecosystem.

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