OpenTextのホームページ。
大規模な情報管理

OpenText Observability and Service Management

IT Operations powered by AI with context and control

テスト

  • Know
    what you have
  • Prevent
    costly incidents
  • Serve
    with AI control

概要

ITオペレーションを再考し、働き方を変革します

IT Operations needs to adopt AI, but lacks accurate service models for context, is constantly reacting to incidents, and cannot control the risks.

OpenText™ Observability and Service Management provides the control and context needed for AI success through the OpenText Operations Platform that unifies discovery and CMDB, AIOps, observability, automation, and service management.
CloudOps Reimaginedの電子書籍を入手する

How Observability and Service Management powers your business

すべてを把握し、自信を持ち、コントロールしながら運用します。

  • ヘルプデスクを統合する

    セルフサービス、GenAI、モバイルアクセスを活用した単一のソリューションで、サービス体験を統一し、コストを削減します。プロセスの自動化、ツールの削減、迅速な導入、エクスペリエンスの向上を実現できます。開発者は必要ありません。

  • 環境を把握

    環境にある未知のものを明らかにします。完全かつ拡張可能で、迅速な発見により、クラウドとオンプレミスのすべてのリソースとそのつながりを把握します。

  • 運用上の無駄を削減

    GenAI搭載の構成可能なCloudOpsプラットフォームを使用すると、複数のベンダーをシームレスに統合し、レポートをまとめ、一貫した自動化を実現できます。

  • 完全な可観測性を獲得

    クラウドとデータセンターの情報を統合し、根本原因を迅速に特定し、サービスの復旧を自動化し、サービスレベルの目標を達成しつつ、経費を削減します。


Observability and Service Management resources

  • Agentic AI without service context can fail if agents naively trust in a landscape of disconnected, inaccurate configuration data. OpenText™ Universal Discovery and CMDB provides a “living service model” that maps 100% of assets to business services. Without this total asset visibility, your AI agents are essentially guessing, which increases operational risk of improper actions.

  • Intelligent service management transforms the traditional, reactive service desk and network operations center into a proactive engine. By using AI and automation to resolve issues before they reach a human agent, organizations can target a 50% reduction in tickets, incidents, and cases. This isn't just about IT; it extends these efficiencies to HR, facilities, and finance, directly reducing variable labor costs and allowing teams to focus on strategic initiatives rather than manual "firefighting”.

  • Observability tells you something is broken; OpenText™ AI Operations Management uses predictive AI to tell you it’s about to break. By targeting a 50% reduction in time to root cause (often before an outage), we help you reclaim thousands of man-hours currently wasted in manual firefighting and help protect revenue continuity.

    AI in ITSM is delivering ROI. Why are most organizations leaving value on the table?

    Read the blog

    Is your CMDB ready for the demands of today and the future?

    Read the blog

    Introducing OpenText Network Observability: The future of hybrid network management

    Read the blog

    Why your IT operations can’t stay reactive in the AI era

    Read the blog

    Auto-remediate incidents before users feel the impact

    Read the blog

    Is your CMDB ready for the demands of today and the future?

    Read the blog

    Introducing OpenText Network Observability: The future of hybrid network management

    Read the blog

    Why your IT operations can’t stay reactive in the AI era

    Read the blog

    Auto-remediate incidents before users feel the impact

    Read the blog