概述
保险 IT 解决方案的关键优势
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加快理赔速度
使用自动化和直通式处理，缩短延迟、提高准确性并快速追踪支付数据，将理赔转化为即时结果。[2] -
提升客户体验
通过数字渠道、自助服务和个性化体验，让每一次交互都毫不费力，从而深化参与度，将投保人转变为忠实的支持者。 -
高效评估风险
通过先进的分析和实时数据，支持承保人更准确地评估风险，从而提高定价政策的竞争力。[3] -
加强欺诈检测
利用 AI 和预测模型，提前检测可疑模式，减少欺诈损失，保护理赔完整性，及早识别风险。 -
大规模提升运营效率
借助云技术和自动化，简化工作、降低成本、提升员工体验并推动各业务线的增长。 -
简化合规和报告流程
利用综合数据和报告实现实时透明度，确保保险公司灵活满足不断演进的要求，从而提前应对法规变化。
关键保险解决方案
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通过信息治理，保护您的品牌
金融机构如何通过具备全面可见性的动态企业级信息治理框架，降低风险并建立客户信任
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以全面体验为动力的客户宣传
金融机构可通过无缝整合客户、员工和运营体验来提高忠诚度并实现卓越运营，从而获得竞争优势
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金融机构的网络韧性
通过整体方案保护数据、建立信任并推动数字化转型，将网络安全从成本中心转变为战略优势
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适用于 Guidewire 的 OpenText™ Content Cloud 解决方案
通过云端互联文档管理功能，整合保险内容
专为现代保险业领导者打造
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全面洞察保险数据
连接生态系统中的数据、内容和工作流，消除盲点并为员工提供洞察信息，助其做出更明智、合规的决策。
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值得保险业信赖的 AI
利用建立在可信数据基础上的可解释、可审计 AI，在不影响合规性的情况下推动承保、理赔和客户成果，从而为决策提供助力。
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从设计层面嵌入合规管理流程
将合规、记录管理和风险控制融入每个工作流，以减少审计工作量并最大限度降低监管风险。
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专为大规模弹性扩展而设计
通过安全、可扩展的平台保护关键运营，确保连续性，同时保障保险业务持续运行，而不会造成中断。
Insurance resources
Optimize customer experiences and operations in financial services and insurance
Read the executive briefInsurance industry insider
Read the ebookDistributed claims management
Explore the solution overviewTransforming financial services and insurance with digital process automation
View the infographicOpenText Content Management for Guidewire
Read the product overviewOpenText™ Aviator™ use case scenarios: AI for financial services
Explore the use casesInsurance industry insider
Read the ebookDistributed claims management
Explore the solution overviewTransforming financial services and insurance with digital process automation
View the infographicOpenText Content Management for Guidewire
Read the product overviewOpenText™ Aviator™ use case scenarios: AI for financial services
Explore the use cases
OpenText DevSecOps for Financial Services, a smarter way to deliver software
Watch the video
OpenText and Salesforce: How can you efficiently manage insurance documents?
Watch the video
OpenText World 2025 customer testimonial: Protective Life Insurance
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Optimize experiences for all with OpenText™ Total Experience
Watch the video
Building a strong customer experience
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Data and analytics: The foundation of digital transformation
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Integrating operational experience to empower employee experiences
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Introduce advanced document management capabilities within Salesforce
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OpenText banking industry solutions
Watch the videoIntelligent insurance industry solutions from OpenText
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Personalize and optimize the entire customer lifecycle
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Simplifying the business to bank integration process
Watch the videoEnsuring resiliency in financial services with DevOps
Watch the videoAutomating insurance claim process management in the digital age
Watch the videoOpenText™ Content Aviator™ demo: Insurance claim example
Watch the videoAutomating insurance claim process management in the digital age
Watch the videoOpenText™ Content Aviator™ demo: Insurance claim example
Watch the video
AI data security starts with controlling access to your crown jewels
In the AI era, if you don’t control the keys, you don’t control the data—here’s why it matters.
Read the blog
Three trends shaping insurance customer experience as claims rise in 2026
Learn how insurers modernize communications, reduce friction, and respond faster with AI.
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Five forces reshaping financial services in 2026
Explore the key trends shaping the year ahead, and what they mean for the industry’s leaders.
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A day with OpenText Fax Private Cloud 25.4
Check out new updates that make faxing smarter, easier, and more reliable across industries.
Read the blog
What’s new in OpenText™ Knowledge Discovery
See why customers trust OpenText to keep critical knowledge secure, discoverable, and compliant.
Read the blog
Fax isn’t dead—it’s delivering more value than ever
Meet OpenText™ Fax Aviator™–AI-enabled digital fax.
Read the blog
Why customer data is the activation layer your CX strategy needs
Learn how you can unify customer profiles and amplify your communications journey and experience.
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Power up customer communications: Paperless, personalized, and planet-friendly
Discover five ways you can go green.
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Why data warehouse performance is critical for digital transformation
Learn how you can realize the full potential of your AI and analytics investments.
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Is your cybersecurity really covering all the bases?
See why cybersecurity needs a makeover as threats grow more sophisticated and the stakes rise.
Read the blog
6 ways messaging supercharges mid-market financial services
Learn how financial services organizations are tapping into the power of conversational experiences.
Read the blog
Navigating the intersection of AI and financial risk: A proactive approach
Transform your organization’s approach to data security, privacy, and governance in the GenAI era.
Read the blogOptimize customer experiences and operations in financial services and insurance
Read the executive briefOpenText Content Management for Guidewire demo
Try the demoOpenText Content Management for Guidewire demo
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脚注
脚注
- [1] Gartner，《保险业 CIO 调研》，2025 年。
- [2] Eagle Hill Consulting，《对于金融服务公司来说，采取措施以优化员工体验也能提升其客户体验》，（无日期）。
- [3] Gartner，《销售的未来》，2020 年