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Customer Stories

opentext industry insurance logoLeading insurance provider

North American insurance provider streamlines identity and access management (IAM) across a multi-cloud environment

opentext industry insurance logo

About leading insurance provider

Offering a wide variety of insurance products, this mutual insurance provider protects millions of customers across North America.
Person using a laptop with digital insurance and protection icons displayed
  • Number of employees:
    10,000+
  • Strategy:
    Cloud-first

Summary

Challenges

  • Fragmented IAM systems across business units.
  • Long provisioning times for new employees.
  • Difficulty scaling identity solutions across the enterprise.

Solution

  • Deployed OpenText Identity Manager and OpenText Identity Governance.
  • Unified lifecycle management into one platform.
  • Enabled flexible, scalable access control.

Results

  • performance-gauge Cut provisioning time by 75%
  • performance-cog Reduced IAM complexity
  • business-contact Lowered technology costs

Challenges

  • Multiple IAM systems created complexity and inefficiencies
  • New hires waited weeks for account provisioning
  • Previous IAM projects failed due to lack of scalability

The organization faced persistent challenges with identity lifecycle management. Multiple systems were in place, leading to inefficiencies and high operational costs. New employees often waited weeks to receive necessary access, delaying productivity. Previous IAM initiatives failed due to poor scalability and adoption. A comprehensive evaluation revealed the need for a unified, flexible solution that could meet the demands of a multi-cloud, multi-business environment.

Girl making a contactless mobile payment and a cashier holding a payment terminal at a cafe

What we were able to do with the OpenText IAM stack was cut down a three- to four-week wait to get new employee accounts, to provisioning their accounts two weeks before they even start, making them ready to go before they even step foot into the building. That right there was a huge risk reduction.

IAM Program Lead
Leading insurance provider

Solution

OpenText provided a scalable and flexible IAM solution that consolidated multiple systems into a unified platform, enabling secure and efficient user lifecycle management.

Products deployed

Services deployed

Unifiying lifecycle management into one platform

The organization replaced seven disparate IAM systems with a single, unified platform. This consolidation reduced complexity and staffing needs, enabling faster provisioning and better compliance.

Enabled flexible, scalable access control

By provisioning accounts two weeks before new hires started, the organization significantly reduced security risks and improved onboarding efficiency.

Results

The deployment of OpenText IAM solutions delivered measurable improvements in operational efficiency and security.

Cut provisioning time by 75%

New employees now receive access before their start date, reducing wait times from 3–4 weeks to zero.

Reduced IAM complexity

Consolidating systems lowered maintenance overhead and improved scalability across business units.

Lowered technology costs

Streamlining IAM infrastructure led to significant cost savings, benefiting both the organization and its customers.

Blog

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Why you should upgrade to the latest OpenText Identity Manager

Learn how the new ACDI module is one of the most compelling reasons this upgrade is a strategic enabler for your identity management platform.

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