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Customer stories

professional services industry logoGlobal professional services company

OpenText Partner SaaS program drives cost savings and improved productivity to launch new ERP solution with OpenText Core Application Quality Management and OpenText Core Performance Engineering

professional services industry logo

Outcomes

  • Efficient use of client IT resources through SaaS implementation
  • Much improved defect management
  • Smooth migration from on-premises to SaaS model
  • Cost savings through streamlined and transparent licensing
  • Effective partnership with Partner SaaS program

Challenge

Support a new client ERP launch while relieving IT pressure by migrating existing on-premises OpenText™ Application Quality Management implementation to flexible SaaS model.

Details

Smooth migration to OpenText Core Application Quality Management with partner SaaS program

It was at this time that OpenText and Global professional services company entered a Partner SaaS agreement. This program provides project delivery teams with a quick and easy way to demonstrate time to value, while minimizing costs through a services-oriented consumption-based pricing model. A pay per use model gives flexibility in client engagements, and this is exactly what was required in this particular scenario. The dedicated OpenText-hosted SaaS environment removes client responsibility for implementation, maintenance, support, and security of OpenText Core Application Quality Management and ensures constant version currency. A OpenText Partner Success Manager is on hand at any time to support the process.

Global professional services company and OpenText Professional Services worked closely to ensure that all data was migrated effectively. In this case, a dry run proved an excellent way to ensure a smooth migration. The Partner SaaS model was implemented, and the Global professional services company team then fully supported the client with a major test cycle, involving over 1,000 tests executed during a four-month period. A mix of business users, development teams, and technical team members made up some 700 OpenText Core Application Quality Management users involved in the testing effort. “We had users in different time zones involved in UAT testing, as well as system integration tests,” comments Senior Project Manager.

The development teams follow a waterfall methodology which means there are huge fluctuations in testing requirements, with sometimes months in between testing cycles. The Partner SaaS flexible usage model for OpenText Core Application Quality Management is just perfect for this. We easily scale up and down as required.

Senior Project Manager – Quality Engineering Services
Global professional services company

OpenText Core Application Quality Management is used for test planning, test execution, and defect management. The Global professional services company team spent time to analyze, deduplicate, and prioritize the 10,000 defects that were in backlog due to lack of client resources. Working through these became a key part of the design and build cycle and, slowly but surely, all defects were addressed in a more streamlined process which was designed to be fully SOX-compliant.

Flexible model delivers cost savings and improved productivity

When Global professional services company and the client identified a need for performance testing to ensure that the new ERP solution would scale up as required, the value of the flexible Partner SaaS model was clear once again, as Senior Project Manager describes:

We decided on a short-term subscription of OpenText Core Performance Engineering to easily plan, run, and scale performance tests without the need to deploy and manage the infrastructure for it. As this is all under the same Partner SaaS umbrella, OpenText Core Performance Engineering was easily obtained and leveraged as an ad-hoc solution which worked great.

Senior Project Manager – Quality Engineering Services
Global professional services company

Senior Project Manager concludes: “The Partner SaaS program was designed for exactly this client scenario. During a major ERP upgrade project, the client did not have the resources to maintain and support their on-premises instance of OpenText Application Quality Management but with testing requirements at a crucial stage they also could not afford to lose any of their test data. We collaborated with OpenText to move to a SaaS implementation, removing the need for our client to dedicate any resources to infrastructure requirements. The SaaS model ensured much more streamlined and transparent licensing which created cost savings and boosted productivity. Our client has successfully launched their new ERP solution and is delighted with the Global professional services company and OpenText support.”

About Global professional services company

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Global professional services company was asked by a major medical waste disposal company to support their migration to a new ERP system. The client already used an on-premises version of OpenText Application Quality Management to track and consolidate their application testing efforts. However, their IT workload increased considerably with the introduction of the new ERP system and maintaining and supporting their OpenText Application Quality Management instance became an issue with limited resources.

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