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Global SAP end-to-end testing based on OpenText Application Quality Management and OpenText Functional Testing increases IT quality and customer satisfaction

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Outcomes

  • Full integration with SAP ChaRM drives 55 monthly change requests
  • End-to-end SAP environment testing with 250 business components
  • Improved application quality with streamlined defect management
  • Global test consistency and increased test automation

Challenge

Standardize application testing and defect management, while increasing test automation for global consistency.

Details

Create a central testing framework with OpenText Application Quality Management

Endress+Hauser InfoServe, located in Germany, is the internal IT provider to the organization. The company’s mission is to drive sustainable progress with a combination of business know-how and technology competence. This means a modern IT infrastructure, with availability, flexibility, and security at its core. Isabelle Farina, Head of Quality Management at Endress+Hauser InfoServe, explains further: “We are responsible for some 200 applications around the organization, from HR and travel and expense management in the Cloud to in-house developed Web applications, and a full suite of SAP ERP modules hosted in the central computer center of Endress+Hauser on premises. Before OpenText Application Quality Management adoption in 2008, our applications were mainly tested manually with results logged in spreadsheets. There was no clear way for us to track any defects that might be revealed through our testing efforts. We also have many global locations, and we realized it would be helpful to standardize our testing processes and create transparency for consistent testing of IT applications.”

Following comprehensive analysis and assessments and an internal recommendation for OpenText™, the team decided on OpenText™ Application Quality Management. OpenText Application Quality Management is designed to centrally track and consolidate testing efforts, creating end-to-end testing transparency through automated workflows. Leveraging OpenText Application Quality Management, the quality management team created a central testing framework and provided the tools, processes, methods, and training to the various testing teams. Structured IT testing could be established and required more resources. A dedicated test lab based in India was founded in 2018. It is responsible for regression testing and functional testing of new capabilities. After this initial testing effort, the business testers take over. They represent different divisions and have a core business competency that they apply their testing to.

“Leveraging OpenText Application Quality Management Business Process Testing, we were able to map our test cases in detail,” comments Isabelle. “We established comprehensive traceability with a consistent and standard testing effort across the globe. Any defects that result from our testing efforts are automatically logged within OpenText Application Quality Management and routed to the responsible contact. Since we implemented this model our IT application quality has increased as we catch and fix defects earlier in the lifecycle, thanks to the clear link between testing and defect management.”

Any defects that result from our testing efforts are automatically logged within OpenText Application Quality Management and routed to the responsible contact. Since we implemented this model our application quality has increased as we catch and fix defects earlier in the lifecycle, thanks to the clear link between testing and defect management.

Isabelle Farina
Head of Quality Management, Endress+Hauser InfoServe

Increase test automation and efficiency with OpenText Functional Testing AI-based testing

Having defined the central testing framework, it was now time to increase test automation. OpenText™ Functional Testing supports intelligent test automation with embedded Artificial Intelligence (AI) capabilities to accelerate testing. The native integration between OpenText Application Quality Management and OpenText Functional Testing simplifies and improves test creation, execution, and maintenance. Isabelle appreciates the AI capabilities: “We leverage OpenText Functional Testing AI functionality when we test our SAP Fiori applications. The advanced object recognition is great, and this means that the tester does not need deep test automation knowledge, making it easier to assign tests to business users. It is very visual, so for instance if a log-in button says ‘submit’ instead of ‘log-in’, OpenText Functional Testing will still recognize it as a log-in button and test it as such. This intelligent text-matching and image-based automation makes it much easier to create test scripts and scale up our testing effort.”

OpenText Application Quality Management and Opentext Functional Testing manage a monthly end-to-end test cycle on the full SAP environment built into the Quality System. With three main SAP systems and four country specific configurations to test the order process, from creation to production, shipping, delivery, and invoicing to the customer; heaps of documents are created; this represents a huge testing effort. The business process tests contain 50 automated flows with a total of 250 business components. 80 percent of the test cases were created using OpenText™ Business Process Testing with the BPT Packaged Apps Kit, streamlining fast test creation. OpenText Application Quality Management also integrates very effectively with SAP ChaRM (Change Request Management), Endress+Hauser’s change management solution. This is used to manage change requests from the entire global SAP implementation. 

A local implementation partner, profi.com, worked with OpenText and Endress+Hauser to create an API-driven web services integration between the systems. Approximately 55 customization or change requests are submitted each month through ChaRM. These are auto-transferred to OpenText Application Quality Management which retrieves relevant test details from the ChaRM documents and combines them so that with one button-click in OpenText Application Quality Management testers can automatically create test sets. These are then executed from OpenText Application Quality Management, with the results automatically synchronized back into ChaRM. The test set status is automatically updated and once all the tests involved receive a green ‘pass’ status, the change will be moved into the production environment. The OpenText Application Quality Management ChaRM integration appeared instrumental during audits and was praised by PWC. It offers the visibility along with the traceability of changes and its associated tests proving test were run.

Test consistency and increased automation

Endress+Hauser is moving towards a single client ERP environment hosting all business entities of the group on base of SAP S/4 HANA. The extensive testing effort associated with this is complex and very detailed; up to 300 steps can be included in a single test configuration and an increase in test automation will help streamline this process.

Isabelle concludes: “The testing framework we have introduced with Opentext sets us up well for future projects. We already have seen a tremendous improvement in our team’s customer satisfaction feedback. It is clear to our business partners that we deliver higher quality applications, thanks to OpenText Application Quality Management and OpenText Functional Testing. We now have a consistent and standard end-to-end testing approach across the globe, we have expanded our test automation, and OpenText Functional Testing AI capabilities allow us to delegate testing to colleagues without deep scripting knowledge. Opentext understands our requirements and works effectively with our team and profi.com on streamlining our testing processes.”

We now have a consistent and standardized end-to-end testing approach across the globe, we have expanded our test automation, and OpenText Functional Testing AI capabilities allow us to delegate testing to colleagues without deep testing knowledge.

Isabelle Farina
Head of Quality Management, Endress+Hauser InfoServe

About Endress+Hauser

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Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. With annual net sales of €2.6 billion, over 14,400 employees provide process improvements to optimize economic efficiency and safety, while minimizing environmental impact.

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