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Customer stories

Sunrise Communications Group LogoSunrise Communications Group

OpenText Software Delivery Management supports move to agile development practices for faster and more streamlined innovative service delivery

Sunrise Communications Group Logo

Outcomes

  • 1,000+ users trained for migration
  • 3,000+ test scripts migrated
  • 3-month implementation timeframe
  • Increased collaboration and transparency
  • Improved user productivity and streamlined processes

Challenge

Streamline development processes for a distributed team to improve collaboration, transparency, and user productivity.

Details

Moving to agile for faster time to delivery

Sunrise believes in delivering great quality, tailored to serve customer needs. This is part of the motivation for moving its application development practices to a more agile delivery model. Stefan Berchtold, Manager Release Management and Testing for Sunrise explains:

“We want to deliver innovative services faster and be a true partner to our business colleagues taking on joint responsibility for the successful delivery of new services to our customers. As an end-to-end telecommunications company, we manage many applications, some on a daily release schedule. They range from customerfacing ‘My Account’ pages, to middleware, and back-end CRM and ERP solutions. We have a mix of on-site and off-shore developers and testers: transparent communication is key to the success of our distributed team.”

The company had been using OpenText Application Quality Management to govern its application lifecycle management activities. This was tightly integrated with Confluence, used to capture new requirements, and JIRA which is in daily use by the development teams. Sunrise was pleased to discover OpenText Software Delivery Management, designed to ensure high-quality application delivery and continuous integration via enterprise DevOps agile management.

We hold a daily meeting to monitor testing and defect progress, and to manage the overall number of defects. OpenText Software Delivery Management really facilitates this with a great dashboard to drill into individual defect status. The clear information keeps the meeting focused and positive.

Agne Gecevice
Release Train Engineer (RTE), Sunrise

SAFe + OpenText Software Delivery Management connects strategy to execution

To assist the move to agile, Sunrise adopted the Scaled Agile Framework (SAFe). This is a set of organization and workflow patterns intended to guide enterprises in scaling lean and agile practices. Change does not happen overnight, and as the application lifecycle would take a hybrid form between traditional waterfallbased and agile development for some time, it was important that OpenText Software Delivery Management could support both models.

Agne Gecevice, Release Train Engineer (RTE) with Sunrise, explains the process of moving from OpenText Application Quality Management to OpenText Software Delivery Management: “With over 1,000 users of the solution, this was a major project for us. We gained agreement to run both solutions together for six months. This gave us the opportunity to clean up our test data and ensure we only migrated active data, about 3,000 reusable and active test scripts in total. We also used the time for thorough system testing and user training by job function, showing testers, project managers, business users, and developers the relevant OpenText Software Delivery Management features and modules for them.”

It took just two months to complete the full data migration for the defect, requirements, and testing modules. As soon as the data was migrated, an OpenText Software Delivery Management test and training system was introduced while OpenText Application Quality Management still ran in parallel. Workflows and rules were defined while system synchronization took place, and OpenText Software Delivery Management was fully configured.

Leadership engagement combined with education and training is important for a successful agile transformation. SAFe provides guidance for all roles that are actively engaged in solution development within the enterprise. Following a defined process supported smooth user onboarding for Sunrise. The result is greater alignment and visibility across the organization, connecting the business strategy to execution. This creates a faster and more predictable delivery path.

OpenText Software Delivery Management integration capabilities key to success

Full integration was a must for the success of this project. While an in-house developed macro was used to integrate Confluence with OpenText Software Delivery Management, Sunrise leveraged OpenText Connect Core to integrate JIRA with OpenText Software Delivery Management. Connect Core is a strategic integration and synchronization technology. It lowers administrative costs by providing a single integration hub and smart synchronization capabilities. Connect Core also enables full transparency and traceability of software delivery across teams, projects, and locations. “Connect Core worked well for us. It’s easy to troubleshoot if anything goes wrong and we have received great support from OpenText for it,” says Gecevice.

Confluence-captured requirements are loaded into OpenText Software Delivery Management via API, using an in-house developed script. These are then translated into JIRA user stories to be worked on by select development teams, as not all teams leverage JIRA in their development efforts. Defects enter the system via OpenText Software Delivery Management where they are logged for tracking purposes, and then pushed into JIRA for development work. OpenText Software Delivery Management also integrates with a ‘bug page’—a read-only extract where the status of defects and bugs can be checked in real-time. OpenText Software Delivery Management uses LDAP services to verify user credentials, and it also has links to the Integrated Development Environment (IDE), as well as operations automation and external reporting solutions. All reporting and testing are based on the requirements in OpenText Software Delivery Management.

Jenkins is used as the test automation application server. The end-goal is to develop a full continuous integration pipeline but, for now, increased visibility, especially in defect status, is a great result. The wider development team will take advantage of OpenText Software Delivery Management Developer licenses. These lower-cost licenses provide a ‘lite’ OpenText Software Delivery Management functionality. This is sufficient for developers to collaborate effectively with other stakeholders in the application lifecycle and increases visibility of the overall process.

Increased team collaboration and transparency

All OpenText Software Delivery Management modules are in use within Sunrise, with the requirements module in heavy use by the release management team. The issue, quality, dashboard, pipeline, and team backlog modules are all leveraged. OpenText Software Delivery Management Team backlog is designed to help teams quickly document business needs and map them to supporting artifacts in the software development lifecycle. Each team is then assigned a sprint velocity, which determines the overall release capacity and creates optimal work plans. “Our team especially likes the social aspects of this module: they can communicate via Teams which makes their lives really easy,” comments Gecevice.

Gecevice also appreciates the dashboard module: “We hold a daily meeting to monitor testing and defect progress, and to manage the overall number of defects. OpenText Software Delivery Management really facilitates this with a great dashboard to drill into individual defect status. The clear information keeps the meeting focused and positive.”

Berchtold concludes: “After a short transition period to test the system and train our users, the actual migration was done in a ‘big bang’ fashion. Thanks to our preparations, in collaboration with OpenText, and the ease of use of OpenText Software Delivery Management, we received great feedback. Users report a streamlined process with fewer clicks, and a helpful user-friendly GUI. OpenText Software Delivery Management itself is fast, with intuitive search and easy navigation between modules. Our goal is to introduce OpenText Software Delivery Management to all agile teams at Sunrise.”

After a short transition period to test the system and train our users, the actual migration was done in a ‘big bang’ fashion. Thanks to our preparations, in collaboration with OpenText, and the ease of use of OpenText Software Delivery Management, we received great feedback.

Stefan Berchtold
Manager Release Management and Testing, Sunrise

About Sunrise Communications Group

Sunrise Communications Group (Sunrise) is the largest non-state-controlled telecommunications company in Switzerland, offering its mobile, Internet, TV and landline services to private and business customers.

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