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Customer stories

Automotive services organization customer storyAutomotive services organization

Accelerated evidence collection and triage reduce response times and minimize damage, enabling cybersecurity teams to act quickly and decisively

Automotive services organization customer story

Automotive services organization

Founded in 1971, this North American organization offers auto insurance, vehicle registration, and driver licensing services. Customers rely on both service centers and a network of more than 300 agents for support.
A person speaking with a team
  • Customers served:
    Over 500,000
  • Locations:
    13
  • Employees:
    1500+
  • Annual revenue:
    More than $800 million

Summary

Challenges

  • Handling sensitive data during internal investigations.
  • Quickly accessing and analyzing endpoint information.
  • Collecting evidence securely without disrupting day-to-day operations.

Solution

  • Utilized OpenText™ Endpoint Investigator to conduct remote and discreet digital forensic investigations.
  • Matched internal processes with professional services.
  • Aligned with internal privacy, HR, and IT protocols.

Results

  • Reduced investigation time by over 40%
  • Ensured regulatory compliance
  • Provided timely incident resolution

Challenges

  • Difficulty handling internal investigations involving sensitive data
  • Limited ability to quickly access and analyze endpoint information during privacy breach assessments
  • Need for secure, non-disruptive evidence collection to avoid impacting business operations

The company faced significant challenges handling internal investigations involving sensitive data, especially when it came to quickly accessing and analyzing endpoint information during privacy breach assessments. Secure evidence collection without disrupting business operations was also a top concern.

A person reviewing a document

OpenText Endpoint Investigator helped us respond faster and with confidence, giving us peace of mind for our most sensitive investigations.

Digital Forensics Specialist
Automotive Services Organization, North America

Solution

The organization selected OpenText™ Endpoint Investigator from OpenText’s DFIR portfolio for remote, discreet forensics. With expert deployment and integration support, it improved investigation speed and aligned with internal privacy and compliance goals.

Products deployed

  • OpenText™ Endpoint Investigator

    Enable cybersecurity and internal investigation teams to remotely collect, analyze, and preserve endpoint data, even when off-network or off-VPN

Services provided

  • OpenText™ Professional Services

    Quickly get your OpenText solution live with enterprise software deployment services, helping you get the most out of your OpenText investment

Conducting remote, discreet investigations

To meet these challenges, the organization deployed OpenText™ Endpoint Investigator, a member of the OpenText Digital Forensics and Incident Response (DFIR) portfolio. The organization chose OpenText Endpoint Investigator due to its ability to conduct remote and discreet digital forensics investigations aligned with their internal privacy, HR, and IT protocols. The tool’s intuitive interface and forensic features accelerated turnaround times for investigations.

Matching internal processes with professional services

Integration was smooth thanks to OpenText Professional Services. According to the organization’s Digital Forensics Specialist, the team “provided excellent guidance during deployment and supported customization to match our internal processes.”

Aligning with operational and compliance goals

The OpenText Solutions Consulting Team also “offered valuable insights into best practices and helped align the tool with our operational and compliance goals.” The organization additionally praised OpenText Customer Support for being “responsive and effective in resolving technical inquiries, particularly around integration and remote agent deployment.”

Results

The OpenText solution reduced investigation time, strengthened audit readiness, and instilled more confidence in incident response.

Reduced investigation time by 40%

The results that came from deploying OpenText Endpoint Investigator were transformative, reducing investigation time by over 40% because of faster evidence collection and triage.

Ensured regulatory compliance

Staff gained greater confidence in audit and legal readiness due to tamper-proof data collection.

Provided timely incident resolution

The company enabled timely incident response while preserving strict chain of custody standards.

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