Press releases
OpenText Named a Leader in 2026 IDC MarketScape for Intelligent Content Services Vendor Assessment
OpenText deepens long-time strength in managing data and context for enterprise AI
Waterloo, ON – 2026-09-24 –
Key Takeaways
- OpenText was named a Leader in the 2026 IDC MarketScape for Intelligent Content Services Vendor Assessment. This recognition highlights the company's role in providing the secure data and context foundation required for trusted enterprise AI applications.
- As enterprises transition from basic AI search to agents that take action, OpenText argues that governed content is essential. The company’s Content Cloud platform provides the trusted context necessary to ensure credible outcomes in enterprise-grade AI language models.
- IDC highlighted OpenText’s deployment flexibility across SaaS, private cloud, sovereign cloud, hybrid, and on-premises environments. This variety allows global enterprises and public sector organizations to securely operationalize AI while meeting specific regional, regulatory, and operational compliance requirements.
- IDC recognized OpenText's AI governance approach, which combines permissions, metadata, and lineage to ground AI in compliant information. The Content Aviator assistant and Aviator Studio provide tools for intelligent search, agent configuration management, and task observability.
- According to the IDC MarketScape, OpenText operates in over 180 countries and offers cloud delivery through major providers like AWS and Azure. This global presence allows customers to simplify procurement by using existing cloud commit budgets for content services.
Governed content has become essential to enterprises’ AI strategies, as organizations move from AI that simply answers questions to agents that take action. Intelligent content services applications, such as OpenText Content Cloud, provide the secure data and context foundation that makes trusted enterprise AI possible by giving clients the choice to transform and operate at their best: deployment on premises or in the cloud, with the type of cloud – public, private or sovereign – that they need, integrated with leading enterprise-grade AI language models.
IDC MarketScape highlighted several OpenText strengths, including:
- Deployment flexibility: “OpenText offers deployment flexibility across hybrid and regulated environments, allowing organizations to modernize for their specific needs across SaaS, private cloud, sovereign cloud, hybrid, and on-premises environments. This allows enterprises to securely operationalize AI while meeting regional, regulatory, and operational requirements. This flexibility is especially critical for global enterprises and public sector organizations where SaaS-only models can create compliance risk or operational barriers.”
- AI governance: “OpenText provides an AI governance layer combining permissions, metadata, lineage, auditability, and business context to ground AI in accurate, compliant information, aligned with frameworks like the NIST AI Risk Management Framework. Content Aviator, Content Cloud's embedded AI assistant, offers a conversational interface for intelligent search, summarization, content drafting, and agent invocation, and is also available as a branded AI-to-AI integration within Microsoft 365 Copilot, Salesforce Agentforce, and Gemini Enterprise, with SAP Joule coming in 2026. Aviator Studio lets organizations manage agent configurations, define policies, control promotion across environments, and set human oversight levels, while built-in traceability and observability track how agents execute tasks, including retrieval steps, tool interactions, and outcomes.”
- Geographic presence: “OpenText operates in more than 180 countries with direct sales, partners, and support in every major region. Cloud delivery spans AWS, Azure, Google Cloud, and OpenText-managed private cloud to meet regulatory and data residency needs. Solutions can also be transacted directly on the Azure, AWS, and Google Cloud marketplaces, letting customers apply existing cloud commit budgets and simplify procurement.”
"As organizations put AI into their day-to-day operations, every client conversation comes back to the same theme: keeping control of the data behind it,” said Muhi Majzoub, OpenText EVP of Product and Development. “That is the problem we set out to solve, and I believe this recognition tells us we are solving it – by providing the secure data foundation in the AI stack, the trusted context that makes credible AI outcomes possible.”
Frequently Asked Questions
What was announced?
OpenText was named a Leader in the 2026 IDC MarketScape for Intelligent Content Services Vendor Assessment.
Why does this recognition matter?
According to OpenText, the recognition reinforces its position in content management and enterprise information governance. IDC MarketScape noted OpenText’s ability to support governed content for enterprise AI.
What key OpenText strengths did IDC highlight?
IDC highlighted OpenText’s deployment flexibility, AI governance capabilities, and global geographic presence and cloud delivery options. The source also cites OpenText Content Cloud and Content Aviator as part of its intelligent content services platform.
How does OpenText address AI governance?
OpenText combines permissions, metadata, lineage, auditability, business context, traceability, and policy controls to help ground AI in trusted enterprise information. Content Aviator and Aviator Studio add conversational AI, agent configuration, and oversight capabilities within OpenText Content Cloud.
What is the core message clients should take away?
OpenText says trusted AI starts with trusted data and governed content. The company positions its secure data foundation, governance controls, and deployment flexibility as the basis for credible enterprise AI outcomes.
About OpenText
OpenText™ is a global leader in data management for enterprise AI, helping organisations protect, govern, and activate their data with confidence. Our technologies turn data into information with context to form the knowledge base for enterprise AI. Learn more at www.opentext.com.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
Cautionary Statement Regarding Forward-Looking Statements
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws, including statements about Open Text Corporation (“OpenText” or the “Company”) on the Company’s strategy and future investments, including amount and associated benefits, timing thereof, the Company’s product and integration roadmap, including expected timing and anticipated benefits, and the Company’s expectations regarding market adoption, industry trends and the evolution of enterprise AI. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.opentext.com). Such social media channels may include the Company's or our CEO's blog, X, formerly known as Twitter, account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.
Media contact
Joel Hammond
OpenText
media@opentext.com
Copyright © 2026 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents.
IDC MarketScape: Worldwide Intelligent Content Services 2026 Vendor Assessment, # US54137426, September 2026