How empathetically and effectively an agent responds to customers can be the difference between loyalty and churn. Customer inquiry and complaint solutions help agents quickly respond to customers more effectively and with greater empathy.

주요 혜택

비즈니스에 영향을 주고 더 나은 결과를 얻으세요.

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고객 만족도 증가

Create consistent customer experiences throughout the sales cycle to respond quickly to customer needs and build strong relationships.
Increase revenue and customer loyalty

Leverage customer information more effectively during interactions to drive better offer relevance and service personalization.
Encourage referrals

Create satisfied customers who are more likely to recommend the business to others.
효율성 증가

Improve agent efficiency through better information and training, reducing costs and call times.
Grow customer lifetime value

Retain customers and encourage repeated transactions with a superior experience.

비즈니스 영향

고객에 대한 완전한 가시성

With multiple touchpoints across the organization, often there is no unified customer view. Critical information to shape customer experiences is often lost, leading to missed opportunities and poor experiences. Unify information across departments.
Raise your Net Promoter Scores

The customer service department is often measured by its Net Promoter® Score (NPS®). To keep scores at 9 or above, means getting feedback, analyzing and applying it to create better experiences. Consistently rank high in service quality.
Routine action automation

Customer service is inundated with routine inquiries that do not require a customer-specific response. The volume increases hold times and takes time away from resolving complex customer issues. Automate routine inquiries with AI and chatbots.
Proactively search social media

Many people post their company feedback online and expect companies to pay attention. Manually scraping social media feeds is time consuming, error prone and strains tight resources. Scan social media to better understand the Voice of the Customer.

Leaders trust OpenText

See how customers are succeeding with Customer Inquiries and Complaints solutions from OpenText.

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솔루션의 구성 요소를 탐색하세요

제품

OpenText offers a choice of products to manage customer inquiries and complaints in contact centers.

OpenText™ Contact Center Analytics
음성 및 멀티채널 분석을 통해 고객 인사이트를 확보합니다

전문 서비스

OpenText 컨설팅 서비스는 종합적인 솔루션 구현과 포괄적인 기술 서비스를 결합하여 시스템을 개선하는 데 도움을 줍니다.

정보 관리 여정을 가속화하다
컨설팅 서비스
포괄적인 정보 관리 서비스 및 자원
전문 서비스 탐색
신속한 구현으로 가치 실현 시간을 단축하십시오
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훈련

OpenText 학습 서비스는 지식과 기술을 신속하게 향상시킬 수 있는 포괄적인 지원 및 학습 프로그램을 제공합니다.

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학습 서비스