In this environment of continuous change, sizable healthcare distributors with large and sophisticated supplier communities are seeking productivity and automation solutions that drive profitable business relationships. For O&M, OpenText™ Active Community addressed this need with an online solution that offers the community management capabilities of an enterprise portal solution, combined with immediate productivity and communication tools required for supplier mergers and acquisitions.
Among other things, O&M is responsible for helping hospitals and healthcare providers to serve patients with medical and surgical needs. With over 180,000 products and more than 1,200 suppliers, few organizations face the same challenge in supplier management and the need for life-saving responsiveness across their supply chain.
At the same time, O&M needs to control technology spending to protect margins, and has an intrinsic responsibility to safeguard against business continuity disruption.
Initially, O&M planned to use Active Community to help create repeatable processes for implementing a new “Integrated Service Center” supply chain solution. Then, in the summer of 2006, O&M acquired a business from one of its major competitors. This acquisition was instrumental in highlighting the need for rapid supplier onboarding, communications and enablement of a transitioning supply base.
O&M also recognized that continuous outreach programs to trading partners require massive internal collaboration and cooperation. By extending their Active Community group to several departments, distribution centers and customers, O&M achieved a new level of visibility and cooperation around its core programs, goals and objectives.
Access all suppliers anywhere
The Active Community contact discovery and enhancement process revealed that up to 50 percent of O&M supplier contact data was incomplete or inaccurate. By leveraging Active Community contact collection services, O&M improved data accuracy by 98 percent, and was able to garner multiple functional contacts per vendor. With this in place, O&M now reaches multiple business audiences within seconds—enabling successful rollout of operations programs and projects, including distribution center opening/closing, emergency response and supply chain collaboration. Using Active Community contact update features, O&M now ensures that their 3,000 contacts maintain their own information directly. O&M can then “tag” the contact with key supplier attributes, such as sales data SKU numbers, and contract information, enabling strategic supplier management.