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Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
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Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
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Information governance brings order to your information chaos. It's all about setting policies and best practices and automating how data is created, used, stored, and deleted. Encompassing smart practices like data lifecycle management, data governance, and AI governance, information governance ensures your information is used efficiently to meet your goals. Think of it as the roadmap that keeps your data on track, helping your organization stay compliant, secure, and ahead of the game.
Information governance is not just about recognizing information as a strategic asset, but about empowering the organization to subject it to high-level coordination and oversight. This empowerment ensures accountability, integrity, preservation, and protection of information enterprise wide. As a disciplined approach, it aims to treat the task holistically, removing silos and fragmentation, and improving the appropriate, efficient, and secure use of technology and resources needed to manage information.
Information governance programs bring many important benefits to the organization. In many cases, information governance is prescribed by law, regulations, and industry best practices. Even in the absence of a strong regulatory imperative, information governance is still essential to the orderly operation of information management systems.
In the modern era, even modest-sized organizations have terabytes and even petabytes of information. It is impractical to achieve information governance without a high level of automation and a strong relationship between the information management system and its governance capabilities. Information management systems of all types invariably include some governance features.
Some examples of information governance automation include:
The purpose of an information technology governance framework is to establish the organization’s approach toward information management within a business, legal, and regulatory context. An effective framework covers the following areas.
Scope and charter
Establish the scope of the information governance program. Set out the procedures that govern creating, sharing, storing, and disposing of information. Define the management of all information and associated systems that affect the enterprise’s legal and regulatory obligations.
Roles and responsibilities
Define the key roles and responsibilities in information governance. That includes the information governance committee, information governance team, information risk management team, information asset management team, records management team, business line managers, and employees.
Information policies and procedures
Information governance includes multiple distinct policies and procedures. The framework should explicitly enumerate the policies that affect information governance, including information security policy, retention policy, disposal policy, archiving policy, privacy policy, ICT policy, remote working policy, and information sharing policy. Information procedures then determine and define how the organization and employees interact with information according to each policy stipulated.
Third parties
Some enterprise information will be created and stored by third parties. The framework establishes how the organization manages information with partners, suppliers, and stakeholders. Define how information governance affects contractual obligations and supplier relationships. Establish metrics that third parties are evaluated against to confirm conformity with information governance goals.
Business, continuity, disaster recovery and contingency
The framework should set out the process for reporting information losses, reporting information breaches, incident management, incident escalation, disaster recovery, and business continuity.
Audit and review
Continuous monitoring of information access, information use, regulatory compliance, information security, infrastructure performance, and storage performance. Conduct regular risk assessments, audits, and reviews.
Information management is rapidly evolving with the introduction of generative AI (GenAI) tools to accelerate information discovery and information-based productivity. To ensure successful GenAI use cases and advances within an organization, consider these six best practices in project planning and governance policy making to improve the trustworthiness and usefulness of AI:
GenAI is a huge leap in usability and productivity, especially with vast information repositories. By following these six essential governance practices, generative AI systems are far more likely to be safe, secure, and productive.
Information governance is an essential practice for becoming an information-empowered organization. However, it must be administered according to sound practices, at scale, securely, and in collaboration with the other processes and information systems at play.
Just about every large organization today claims to be data-driven. Enterprises that implement a sound information governance strategy bolster information availability, mitigate risks, contain costs, and comply with regulations.
OpenText information governance solutions offer intelligent, policy-driven automation and integration that helps organizations mitigate risks and protect information to stay compliant, secure, and productive while powering modern work.
Our solutions include:
AI-powered cloud content management that seamlessly integrates into your crucial business applications
Link knowledge to processes with enterprise content management tools
Ignite high-volume content with scalable document management software
Simplify cloud migration with efficient application decommissioning
Discover and protect your most valuable data
Gain control over e-discovery and alleviate legal risk