Why OpenText
Why OpenText
Overview Why OpenText
OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Manage and connect data
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
AI-ready information
Get AI-ready and transform your data into structured, accessible, optimized information
Built-in security and compliance
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
Empowering people
Overview Empowering people
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
Customers
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Employees
Our people are our greatest asset; they are the life of the OpenText brand and values
Corporate Responsibility
Learn how we aspire to advance societal goals and accelerate positive change
Partners
Find a highly skilled OpenText partner with the right solution to enable digital transformation
How we compare
Content Management
Service Management
Deploy anywhere
Overview Deployment options
Explore scalable and flexible deployment options for global organizations of any size
Sovereign cloud
Local control. Global scale. Trusted AI
Private cloud
Your cloud, your control
On-premises
Free up resources, optimize performance and rapidly address issues
Public cloud
Run anywhere and scale globally in the public cloud of your choice
Aviator AI
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Aviator AI
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Analytics
Overview Analytics
Predict, act, and win with real-time analytics on a smarter data platform
OpenText™ Aviator Search(AI)
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Business Network
Overview Business Network
Connect once, reach anything with a secure B2B integration platform
Content
Overview Content
Reimagine knowledge with AI-ready content management solutions
OpenText™ Content Aviator(AI)
Supercharge intelligent workspaces with AI to modernize work
Cybersecurity
Overview Cybersecurity
Integrated cybersecurity solutions for enterprise protection
OpenText Cybersecurity for SMBs & MSPs
Purpose built data protection and security solutions
OpenText™ Cybersecurity Aviator(AI)
Reinvent threat hunting to improve security posture with the power of agile AI
DevOps
Overview DevOps
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Experience
Overview Experience
Reimagine conversations with unforgettable customer experiences
Observability and Service Management
Overview Observability and Service Management
Get the clarity needed to cut the cost and complexity of IT operations
OpenText™ Service Management Aviator(AI)
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
APIs
Overview APIs
Build custom applications using proven OpenText Information Management technology
OpenText™ Aviator Thrust
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Device and Data Protection
Overview Device and Data Protection
Protect what matters, recover when it counts
Unified Endpoint Management Tools
- OpenText™ Endpoint Management
- OpenText™ ZENworks Suite
- OpenText™ ZENworks Service Desk
- OpenText™ ZENworks Configuration Management
- OpenText™ ZENworks Endpoint Security Management
- OpenText™ ZENworks Full Disk Encryption
- OpenText™ ZENworks Endpoint Software Patch Management
- OpenText™ ZENworks Asset Management
Solutions
Information Reimagined
Overview Information Reimagined
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Artificial Intelligence
Overview Aviator AI
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Industry
Overview Industry solutions
Improve efficiency, security, and customer satisfaction with OpenText
Enterprise Application
Overview Solutions for Enterprise Applications
Run processes faster and with less risk
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Connect content to business processes for better productivity and stronger governance
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Services
Services
Overview Services
Achieve digital transformation with guidance from certified experts
Professional Services
Modernize your information management with certified experts
Customer Success Services
Unlock the full potential of your information management solution
Support Services
Turn support into your strategic advantage
Managed Services
Extend IT teams with certified OpenText application experts
Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Professional Services
Overview Professional Services
Modernize your information management with certified experts
Customer Success Services
Overview Customer Success Services
Unlock the full potential of your information management solution
Support Services
Overview Support Services
Turn support into your strategic advantage
Managed Services
Overview Managed Services
Extend IT teams with certified OpenText application experts
Learning Services
Overview Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Partners
Find a Partner
Overview Find a partner
Information is the heartbeat of every organization. We build information management software so you can build the future
Cloud Partners
Overview Cloud Partners
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
Migrate, optimize and manage information management solutions on AWS
Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform
Accelerate migration and modernization with deployment in a highly secure and compliant public cloud
Enterprise Application Partners
Overview Enterprise Application Partners
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Connect content to business processes for better productivity and stronger governance
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Partner Solutions
Overview Partner Solutions
Discover flexible and innovative offerings designed to add value to OpenText solutions
Resources for Partners
Overview Resources for Partners
Discover the resources available to support and grow Partner capabilities
Support
Overview Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Resources
Overview Resources
Explore detailed services and consulting presentations, briefs, documentation and other resources
This page is available for the following regions.
Europe, Middle East and Africa
Asia–Pacific
Security support for the OpenText Forensic suite (EnCase and Tableau)
Getting started with OpenText™ Customer Support
24x7 online support
My Support is your 24x7 support portal designed to give you all the resources and assistance you need for your Security products.
Register for a My Support account today! Read this FAQ for help getting your account set up.
Already have a My Support account? Log on to My Support.
My Support
Please note all links listed below require a My Support account to access.
Dedicated assistance
Our easy ticket creation wizard helps you to outline the question or issue you are facing for our support teams to help troubleshoot. Our knowledgeable support staff will work with you directly to provide guidance and a resolution.
Learn moreCommunity support
As Forensics, Security or eDiscovery professionals, you don't have time to jump through hoops to get the answers you need. Every minute counts when it comes to highly sensitive and immediate investigations. That's why OpenText is focused on building community engagement and advocacy. Join the OpenText experts in the forums!
Learn moreAlerts and advisories
Stay on top of Customer Support-related notices and alerts for your Security products.
Learn moreExplore My Support
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Webinar
Watch our previously recorded webinar to learn more about connecting with other Forensics, Security and eDiscovery professionals in the forum.
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Feedback forum
Do you have feedback that you would like to share about your My Support experience? Visit our feedback forum and let us know how we can make your next experience even better.
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OpenText EnCase training
OpenText offers world–class training with flexible options. Learn online in a dedicated live classroom, attend a certified training center or take on-demand classes online. Get further details in the Training Portal.
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Getting Started guide
Check out our practical guide for tips on getting the most out of your OpenText™ EnCase™ Forensic product.
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Enscripts
Extend the power of EnCase. Access, download and install software apps built by expert EnScript developers that help you get down to business—faster.
Training
Extend the power of OpenText™ Forensic (EnCase). Access, download, and install software apps built by expert EnScript developers that help you get down to business—faster.
The products below are in sustaining maintenance. For more information, please refer to the Support Lifecycle page on My Support.