TeamLogic IT provides advanced technology solutions through a network of over 300 independently owned and operated locations across North America. TeamLogic IT Madison helps companies throughout the Madison, Wisconsin community minimize downtime, improve productivity, and secure their IT infrastructure.

Locations:

1
Engineers and technicians:

5
Devices managed:

700

Summary

Challenges

Manages an increase in security compliance requirements.
Wanted to introduce automation so customers can focus on their core business.

Solution

Introduced SOC-as-a-Service to combat increasing cyber threats.
Integrated existing tools with ease to ensure fast deployment.
Adapted to suit customers of any size.

Results

Achieved approximately 60% cost savings
Provided a cost-effective security alternative

Challenges

Support customers with managed services and solutions instead of human resources
Leverage security process automation for improved compliance

The small and medium business (SMB) segment in which TeamLogic IT Madison operates is often characterized by its need to focus on the core business without being distracted by IT matters. For instance, most SMB in-house IT professionals don’t have the resources to maintain the infrastructure, software, or staff required to run a security operations center (SOC). Security regulations and data privacy requirements are continually increasing, making compliance a challenge.

This was the case for one customer who approached TeamLogic IT Madison for support, as a local franchisee explained, “This particular customer operates an insurance business and is subject to strict financial security regulations. They employed an in-house IT technician and were working with an external provider who had dedicated a resource to them. However, both individuals decided to retire around the same time, which really left the customer in the lurch. When they came to us with their security requirements, it was clear that they should look at tools and automation rather than human resources and manual effort to address their challenges. I initially tried to find individual solutions for them, to fit around their existing software and processes. When I came across OpenText™ MDR, I realized that would be a great fit for them.”

Thanks to OpenText MDR’s flexible and cost-effective licensing model, we estimate that on average, customers will be able to save 60 percent of their operational security-focused costs.

Jeremy Mason
Business Owner, TeamLogic IT Madison

Solution

TeamLogic IT Madison leveraged OpenText™ MDR to support its customer with a lightweight and maintenance-free cloud security solution. Thanks to advanced native integration capabilities, the customer was live on the platform in just three weeks.

Products deployed

OpenText™ MDR

A cybersecurity operations platform capable of adapting to the demands of your business, and team—and the global threat landscape

Introducing SOC-as-a-Service to combat increasing cyber threats

Cyber threats continue to rise fast and are growing more sophisticated. OpenText MDR is a cloud native, multi-tenant managed detection and response platform for managed service providers (MSPs) that includes powerful threat-hunting capabilities. The platform goes beyond traditional cybersecurity limits by not only aggregating a customer’s security data, but by offering SOC-as-a-Service (SOCaaS) to address the critical gaps left by standard endpoint detection and response (EDR) tools. This approach ensures that customers are not confined to a specific toolset, enabling a more flexible and effective cyber defense strategy. They benefit from comprehensive system monitoring and expert data analysis, ensuring a proactive defense against inevitable cyber threats.

Integrating existing tools with ease ensures fast deployment

The OpenText MDR agent is lightweight and maintenance-free. It runs in the background to monitor critical data and can be easily deployed in an automated process. Time was of the essence in this customer’s scenario, and within just three weeks the company was live on the platform.

One of the key success factors was the ease of integration with existing software in use by the customer. Rather than reinventing the wheel with a set of new tools, OpenText MDR seamlessly integrates with over 500 security data sources and tools, correlating data with more than 35 industry-leading threat intelligence feeds.

“Among other systems, our customer had five business-critical software systems that OpenText MDR needed to work with, and this was no problem at all with [the solution] natively integrating them into its environment,” said the local TeamLogic IT Madison franchisee.

With the fast implementation time, the customer could enjoy the benefits straight away and realize that automation took away the need for dedicated human resources. Because the platform includes human experts who evaluate the customer’s security, investigate events, and provide remediation guidance, this continuous threat monitoring and tailored support provides context and recommended actions.

Adapting to suit customers of any size

Jeremy Mason, business owner of TeamLogic IT Madison, commented, “From our perspective as a partner, we liked that we could adopt OpenText MDR without any contractual commitment to OpenText. Plus, it is clear to us that [it] is a very scalable solution. This customer had a sizeable license requirement, but we can see that we could just as easily serve a smaller customer in need of fewer licenses. This flexibility, coupled with the great out-of-the-box tool integration, makes OpenText MDR a very interesting proposition for us as an MSP with a large customer base of all shapes and sizes.”

Our OpenText contacts were very knowledgeable and responsive to our support queries. Overall, this scalable solution looks to be a gamechanger for our business. We can see so much potential for it and look forward to our continued partnership with OpenText.”

Jeremy Mason
Business Owner, TeamLogic IT Madison

Results

Taking advantage of automation meant that the customer did not need to replace its dedicated IT headcount. TeamLogic IT Madison and OpenText threat experts managed any reporting and remediation requirements, creating a hands-free solution for the customer.

Achieved approximately 60% cost savings with automation

TeamLogic IT Madison's insurance customer realized that they would not need to replace their internal resource, who would previously spend over two hours each day reviewing security log files. This process is now fully automated and requires no manual intervention at all.

Mason commented, “OpenText MDR is a hands-free SOC solution for our customers. We manage any reporting requirements for them and work with the OpenText team on remediation actions associated with threat management. Thanks to OpenText MDR's flexible and cost-effective licensing model, we estimate that on average, customers will be able to save 60 percent of their operational security-focused costs.”

Provided cost-effective security alternative

Cybersecurity is a concern for customers in any industry, as all companies are bound by regulations and data privacy laws. TeamLogic IT Madison recognized that introducing a centralized cloud-based solution with solid processes would provide a cost-effective alternative to customers hiring and training in-house security technicians.

Mason concludes, “Our first experience with OpenText MDR was really positive. Our customers cover a multitude of industries, and we can see an increase in security regulation requirements across all of them. Our OpenText contacts were very knowledgeable and responsive to our support queries. Overall, this scalable solution looks to be a gamechanger for our business. We can see so much potential for it and look forward to our continued partnership with OpenText.”