Media Alert: OpenText to Showcase AI-Powered Fax Aviator at HIMSS 2026, Accelerating Clinical Workflows and Speeding Patient Care

 

Organizations in healthcare and other regulated industries face mounting pressure to modernize legacy workflows while reducing costs and increasing agility. Yet many remain slowed by manual fax processes that delay decisions and add administrative burden, especially at intake, where teams review lengthy documents, route them to the right department, and re-key data by hand. At the same time, patients expect faster responses and more seamless experiences. 

 

The impact of intelligent fax solutions is measurable. Organizations report saving up to 85% in labor time through AI-driven extraction, classification, and routing. They are also managing 2-3 times higher fax volumes without adding headcount, automating up to 90% of inbound faxes, accelerating intake, reducing rework, and minimizing handoffs – thereby freeing teams to focus on higher-value work and improving the pace of care delivery. 

 

At HIMSS 2026, OpenText will feature OpenText Fax Aviator, which applies AI to transform fax-driven, mission-critical healthcare workflows such as patient referrals, authorizations, and medical record processing. The latest capabilities within OpenText Fax Aviator are available as a bundle or individual features that can be added on incrementally to OpenText Fax. Within Fax Aviator, users can achieve: 

• Intelligent, context-aware guidance through Fax Aviator Assist, which synthesizes information across the manual to deliver precise, actionable support beyond a traditional FAQ 
• Automated fax routing with greater accuracy and efficiency, via Fax Aviator Route 
• Quick summarization of fax content or, histories for insights, or entire inboxes in seconds, with intelligent classification and automatic folder routing based on user-guided criteria via Fax Aviator Summary

 

March 10-12, 2026 

 

Attendees can visit OpenText at Booth 1867 to learn more about OpenText’s expertise in Cloud Fax, enterprise content management, cybersecurity, observability, and service management. 

 

OpenText™ is a global leader in secure information management for AI, helping organizations protect, govern, and activate their data with confidence. Our technologies turn data into information with context to form the knowledge base for AI. Learn more at www.opentext.com.  

 

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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts, and projections about the operating environment, economies, and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.opentext.com). Such social media channels may include the Company's or our CEO's blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication. Copyright © 2025 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/kr/patents. 

 

Contact 

Joel Hammond 

OpenText 

media@opentext.com