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Customer Stories

Goh Betoch Bank logoGoh Betoch Bank

The bank gains full visibility, compliance, and efficient security operations by unifying its monitoring with OpenText™ Enterprise Security Manager

Goh Betoch Bank logo

About Goh Betoch Bank

Goh Betoch Bank S.C. is Ethiopia’s pioneering private bank integrating mortgage and commercial banking, owned by thousands of shareholders. The bank continues to expand its digital capabilities while ensuring transparency, compliance, and capital strength.
Couple holding up house keys, smiling in the background
  • Founded:
    2021
  • Branches:
    30
  • Shareholders:
    8.1K+

Summary

Challenges

  • Disparate tools lacked centralized security management.
  • Needed long-term log retention for investigation and compliance.
  • Insufficient visualization and executive reporting.

Solution

  • Centralized visibility with dashboards and customizable rules.
  • Enabled deep forensics with long-term log storage.

Results

  • Cut tool sprawl with one centralized SIEM
  • Enabled monitoring with only one or two analysts
  • Met national monitoring mandate (INSA/NBE)

Challenges

  • Tool sprawl with no single pane of glass made it difficult to keep up with rising fraud and cyber attempts
  • Needed long-term, searchable logs for analysis
  • Lacked rich dashboards/exec summaries for decision making

As Ethiopia’s financial sector accelerates digital adoption, Goh Betoch Bank faced a sharp rise in fraud and cyber attempts. The pace of technology change outstripped general user awareness and security culture, leaving the institution—and the sector—more vulnerable.

Prior to OpenText Enterprise Security Manager, the team used multiple security tools but lacked centralized management to correlate activity across systems. They also needed to retain logs for long periods to support forensic investigations and audits, and they sought clear visualization and executive summaries to brief stakeholders. These needs were common across peer financial institutions in the country.

Compounding the urgency, Ethiopia’s National Bank and the Information Network Security Administration (INSA) require banks to operate approved security tools, including a monitoring/SIEM platform—making compliance non-negotiable for a newly built, four-year old bank operating in a highly regulated space.

Person viewing multiple computer screens displaying cybersecurity dashboards and lock icons

OpenText Enterprise Security Manager is a fantastic tool to use.

Eyasu Demissie Yenieneh
Information Systems Security Manager, Goh Betoch Bank

Solution

Goh Betoch Bank implemented SIEM—centered on OpenText Enterprise Security Manager and OpenText log management solution—to unify visibility, retain logs long term, customize correlation rules, and meet national monitoring mandates.

Products deployed

Centralizing visibility with customizable detection

The bank implemented OpenText Enterprise Security Manager as the correlation and investigation “brain,” integrated with OpenText log management solution for cost efficient long term retention. This consolidated previously scattered security data into a single, centralized operating picture with dashboards, reports, and easily customizable correlation rules. Analysts highlight that the solution is user-friendly and lets them “go deep” into configurations to tune rules as threats evolve.

Retaining long-term logs with strong operational support

Long-term log retention and rapid search enabled deeper forensic analysis of incidents while meeting mandatory national monitoring requirements.

Documentation quality and the user community were cited as strong enablers. A complex Cisco-to-SIEM connector issue—ultimately identified as a vendor bug—was resolved through joint engineering, and subsequent support tickets were handled promptly, reinforcing trust.

OpenText value-added distributor (VAD) Redington was instrumental to this account throughout this engagement, consistently managing the customer relationship and maintaining a strong level of trust and support.

Smiling woman sitting at a desk in a meeting, engaged in conversation

The return on investment with OpenText has been very high.

Eyasu Demissie Yenieneh
Information Systems Security Manager, Goh Betoch Bank

Results

By unifying security operations, Goh Betoch Bank moved from “total blindness” to actionable visibility, meeting national mandates while operating efficiently with a small team.

Introduced one centralized SIEM platform

OpenText Enterprise Security Manager became the bank’s single system of record for detection, investigation, dashboards, and reporting—replacing tool sprawl and enabling executive-level summaries. Its usability and depth allowed the team to build and tune rules that reflect evolving risks.

Achieved lean team efficiency

With correlation, dashboards, and prioritized alerts, routine monitoring is handled by one to two analysts, freeing the broader security staff for higher-value tasks. The team specifically praised the solution’s user-friendliness and transparency.

Ensured regulatory compliance

Operating a mandated monitoring tool is essential in Ethiopia’s financial sector. OpenText Enterprise Security Manager helped the bank demonstrate compliance with INSA/National Bank requirements while strengthening forensic readiness through long-term log retention.

Blog

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