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Customer stories

hightech industry logoTelepathy Networks LLC

OpenText™ Webroot™ cybersecurity bundle boosts revenue by 30% while providing sophisticated protection to client base

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Outcomes

  • Anticipated 30% revenue increase from existing clients
  • Sophisticated cybersecurity in a cost-effective bundle
  • Cybersecurity insurance compliance for clients
  • Cloud basis ensures high performance with minimal footprint

Challenge

Protect clients systems and data in a cost-effective and user-friendly manner as cybersecurity threats continually increase and evolve.

Details

Replace ineffectual anti-virus software with a more streamlined approach

Telepathy’s main goal is to proactively support its clients’ data security so that its clients don’t have to. In recent years, companies of all sizes have seen a greater frequency of cyberattacks that could potentially close down their business. Jason Silvis, COO for Telepathy, explains further: “When we deployed traditional anti-virus software for our clients to protect their systems, we found that this really slowed down their performance, to the point where regular processes were brought to a standstill. And worse, we found they weren’t as effective as expected, so we ended up downloading two or sometimes three different programs to plug the gaps and do the whole job. Not an effective use of compute resources or time.”

After investigating the market for options, Silvis found Endpoint Protection. This advanced machine learning and cloud-based solution provides multi-vector protection against malicious files, scripts, exploits, and URLs. Purpose designed for managed service providers (MSPs) such as Telepathy and their small and medium-sized business (SMB) client base, Endpoint Protection prides itself on its minimal footprint and system performance impact. “We love that we need just the one solution,” says Silvis. “Endpoint Protection includes an easy computer cleanup tool that runs and cleans any junk off a computer with just a click. Even though we receive lots of updates in Webroot, these don’t slow performance as it all runs in the background and updates all the anti-virus malware definitions.”

OpenText gives its MSP community phenomenal support to ensure client success. We have weekly calls, and there is virtual training available 24 hours a day, as well as in-person classes if we need it. Working with Webroot, we anticipate a 30 percent increase in revenue from our existing clients.

Jason Silvis
COO, Telepathy Networks

Easy Webroot protection expansion through cloud based management console

All Webroot cybersecurity solutions are consolidated in a user-friendly console. This cloud-based management console gives Telepathy visibility and control over any client devices with the Webroot agent installed. The team can manage multiple sites and locations and leverage powerful remote agent commands. A key benefit of the cloud-driven approach is that the intense processing of malware discovery and analysis is performed in the cloud, without any performance impact on the clients’ IT environments.

The management console was one of the reasons why Silvis investigated other Webroot solutions and decided on DNS Protection and Security Awareness Training. DNS Protection helps Telepathy control its clients’ networks while maintaining the security and privacy needed to protect users from accessing malicious sites. It can be used to enforce internet usage policies, such as blocking different countries using geofencing, and will stop inbound malware and other DNS-based attacks.

With 82 percent of all security breaches involving a human element*, Security Awareness Training is a proven educational approach for reducing risky employee behaviors that can lead to security compromises. Employees learn about subjects such as information security, social engineering, malware, and industry specific compliance topics. Silvis comments: “We started with Security Awareness Training internally. Our employees receive weekly or biweekly training classes. It’s very cost-effective and easy to do. Now, when a scenario happens in real life, our team knows how to recognize and respond to a phishing attack, for instance. Our clients love it too and we are in the process of rolling it out to our whole base.”

Most of our clients need cybersecurity insurance to run their business. All the insurance requirements are covered in our bundle offer, so instead of having to stack five or more different solutions, our Webroot bundle ticks all the insurance boxes for our clients in one go.

Jason Silvis
COO, Telepathy Networks

Cost-effective Webroot bundle supports cybersecurity insurance requirements

The robust Webroot solutions proved their worth when Telepathy itself became the target of a social engineering scam, involving a planned theft following a cell phone and iPad order from AT&T. Thanks to the team’s awareness of the different forms cyberattacks can take, Telepathy was able to catch the thief in the act and save itself over $3,000 worth of damages. A victim of a phishing email that cost the company more than $1,000 came to Telepathy after the event to protect and educate itself better. At the time, the client had only four employees. Today, they have over 200, all comprehensively trained by Telepathy to ensure this scenario does not get repeated. Telepathy’s client base is growing rapidly and, thanks to the highly automated Webroot operation, this can be managed with existing resources.

By bundling the Webroot solutions, made easier through the central management console, Telepathy can offer a very cost effective one-stop shop to its clients. “Most of our clients need cybersecurity insurance to run their business,” says Silvis. “This typically requires an intelligent AI-based firewall, anti-virus, and anti-malware software, as well as effective DNS protection. All the insurance requirements are covered in our bundle offer, so instead of having to stack five or more different solutions, our Webroot bundle ticks all the insurance boxes for our clients in one go.”

He concludes: “OpenText gives its MSP community phenomenal support to ensure client success. We have weekly calls, and there is virtual training available 24 hours a day, as well as in-person classes if we need it. Working with Webroot, we anticipate a 30 percent increase in revenue from our existing clients.”

About Telepathy Networks LLC

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Telepathy Networks LLC is a family-owned voice and data services provider, serving the US mid-Atlantic region, offering a variety of services from telephony to internet to desktop support.

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