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Customer stories

State Grid Shanghai Municipal Electrical Power Company iconState Grid Shanghai Municipal Electrical Power Company

OpenText™ NetIQ Sentinel Enterprise drastically strengthens security through tight integration with OpenText™ NetIQ Identity Manager, boosting productivity and saving costs

State Grid Shanghai Municipal Electrical Power Company icon

Outcomes

  • Reduced IT security personnel from fve to two
  • Improved security incident response time by 80 percent
  • Reduced security incidents by 50 percent
  • Reduced security-related revenue losses by 90 percent
  • Enhanced compliance, monitoring, and auditing capabilities

Challenge

Replace a manual and time-consuming security solution which left SGCC exposed to noncompliance and resulting penalties. The new solution needed to be tightly integrated with an existing Micro Focus (now OpenText) unified identity system, managing 34,000 users, and provide sophisticated reporting and auditing capabilities.

SGCC has been a long-time user of OpenText™ NetIQ Identity Manager and OpenText NetIQ Access Manager to provide a unified identity solution for its 34,000 users. In recent years security has become a more serious issue, with criminals actively harvesting information from data breaches, leading to revenue losses.

Although SGCC had a security system in place to protect its business systems and unified identity systems, the solution wasn’t satisfactory, as Mr Lu Shida, Director at SGCC, explains: “We couldn’t report on our data in a centralized manner, all the data was separated into different systems. That meant that when we found a security threat, our security administrators would need to examine the logs for each business system. This would take too much time; time in which a security breach could do untold damage to our business. This manual and time-consuming process meant we couldn’t meet our compliance regulations and were being charged penalties.”

SGCC needed a solution to help quickly identify data breaches and data theft. It also needed support in highlighting account password breaches and auditing so-called ‘zombie’ accounts; accounts which aren’t in active use, but which could pose a security risk. As an existing NetIQ Identity Manager and NetIQ Access Manager customer, it was vital that the security solution integrates with the unified identity solution.

With the introduction of [NetIQ] Sentinel Enterprise we were able to reduce our IT security staff from five to just two. Having the security data at our fingertips means we can respond 80 percent faster to any security breaches, and we have reduced our overall security incidents by 50 percent.

Mr Lu Shida
Director, State Grid Shanghai Municipal Electrical Power Company

Details

Lösning

SGCC investigated the market to look for an agile, scalable, and high performance security solution which could be integrated with the NetIQ Identity Manager and NetIQ Access Manager system. SGCC evaluated NetIQ Sentinel Enterprise, along with EMC eVision and IBM Qradar. EMC was discounted as the software is typically bundled in with EMC hardware; it doesn’t contain an auditing and reporting module, which was important to SGCC; and proved an expensive option. Though the IBM solution was of interest, SGCC was concerned about the lack of IBM support services in China and its ability to help deliver the project.

Mr Lu Shida comments on the decision for NetIQ Sentinel Enterprise: “The native integration between [NetIQ] Sentinel and our Micro Focus (now OpenText) unified identity system allowed us to introduce many more security features without having to change our system architecture. The [NetIQ] Sentinel components are scalable and can easily be extended to meet any future needs we might have. The [NetIQ] Sentinel implementation was easy and we were quickly up and running.”

The solution creates daily reports for key application systems and it audits users who have bypassed the unified identity system so that alerts are sent to the security team. Quarterly, the system generates a report to highlight accounts which haven’t been used, so that these ‘zombie’ accounts can be closed down.

With 34,000 users to manage, understanding the “who, what, when, where, and how” of user system access is essential for controlling insider-based risks. NetIQ Sentinel Enterprise integrates security data with unique user identity information to help SGCC quickly identify risky access behaviours. To support SGCC’s compliance position, NetIQ Sentinel Enterprise simplifies the collection of security events to automate compliance audit and reporting functions and significantly reduce the complexity, time, and costs of locating and preparing data required by auditors.

The native integration between [NetIQ] Sentinel Enterprise and our Micro Focus (now OpenText) unified identity system allowed us to introduce many more security features without having to change our system architecture.

Mr Lu Shida
Director , State Grid Shanghai Municipal Electrical Power Company

Resultat

Security has strengthened the entire SGCC infrastructure, while security management and labor costs are reduced, as explained by Mr Lu Shida: “With the introduction of [NetIQ] Sentinel we were able to reduce our IT security staff from five to just two. Having the security data at our fingertips means we can respond 80 percent faster to any security breaches, and we have reduced our overall security incidents by 50 percent. This has led to a 90 percent reduction in economic losses caused by security breaches.”

He concludes: “With the [NetIQ] Sentinel implementation, ensuring we are always security-compliant is so much simpler. Through the clear and transparent system, we can quickly identify and respond to any security threats. Monitoring and auditing is easy and through the vital integration between the solutions we can manage our ‘zombie’ accounts and have a deep understanding of user access rights for every application we run. Micro Focus (now OpenText) has supported us throughout this process and we look forward to our continued partnership.”

Om NetIQ

NetIQ tillhandahåller säkerhetslösningar som hjälper organisationer att hantera identitets- och åtkomsthantering för anställda och konsumenter i stor skala. Genom att tillhandahålla säker åtkomst, effektiv styrning, skalbar automatisering och handlingsbara insikter kan NetIQ-kunder få större förtroende för sin IT-säkerhet i moln-, mobil- och dataplattformar.

NetIQ is part of Cybersecurity, an OpenText™ line of business.

About State Grid Shanghai Municipal Electrical Power Company

State Grid Shanghai Municipal Electrical Power Company icon

State Grid Shanghai Municipal Electrical Power Company (SGCC) produces and distributes power from coal, gas, integrated gasifcation combined cycle (IGCC), wind, and solar. The company was founded in 1985 and is based in Shanghai, China. Shanghai Municipal Electric Power Co., Ltd. operates as a subsidiary of State Grid Corporation of China.

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