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Customer stories

Industrial manufacturing iconSouth Asian conglomerate

Industrial conglomerate keeps production lines running smoothly with 70% faster access to asset management data from OpenText Content Management

Industrial manufacturing icon

About the South Asian conglomerate

As a diversified industrial conglomerate with a major footprint in essential commodities and energy, this group is a backbone to the regional agricultural sector, directly impacting the livelihoods of millions within the rural supply chain every year.
Mountain under golden sunset sky, with arranged green crop field
  • Revenue:
    >$1 billion
  • Employees:
    ~10,000
  • Serving:
    ~2 million farmers

Summary

Challenges

  • Unplanned manufacturing downtime costs tens of thousands of dollars an hour.
  • Information silos slowed access to asset management data.
  • Decentralized records storage risked non-compliance.

Solution

  • Selected a secure, centralized content management solution that could integrate with Oracle for a unified data repository.
  • Migrated more than 3TB of critical asset data.

Results

  • 70% faster access to asset data
  • Eliminated data duplication and improved compliance
  • Boosted operational efficiency and cut costs

Challenges

  • Unplanned manufacturing downtime costs tens of thousands of dollars an hour
  • Information silos made it difficult to find asset management data quickly
  • Decentralized records storage introduced compliance risks

This business conglomerate is one of the fastest growing in South Asia, with interests in fertilizers, energy, textiles, sugar, mining, and trading. In its fertilizer division, the company delivers millions of metric tons every year to customers and aims to expand operations internationally.

The company’s fertilizer business relies on three large-scale production plants operating around the clock. Their director of mobility and digitization explained, “If we have to shut down a production line, the cost impact is immediate. Even two hours of unplanned downtime has the potential to cost the business more than $100,000, which means ensuring high availability from our manufacturing assets is a top priority.”

To keep production running smoothly and safely, the company employs more than 500 engineers to inspect, maintain, and repair its manufacturing equipment, backed by enterprise asset management capabilities from Oracle E-Business Suite.

“Our engineering teams often refer to technical documentation,” continued the director. “In the past, we lacked a centralized approach to storing, managing, and updating this documentation. While the bulk of the information was stored in the Oracle platform, important records were also distributed across other locations, including email inboxes, shared drives, and employee laptops.”

Storing asset data in silos presented a number of challenges. These included compliance risks, such as losing access to records when employees left the business. Manually searching for records across multiple repositories also made it difficult for engineers to make timely decisions—increasing the risk of unplanned downtime.

The director commented, “We aimed to enhance our approach to asset management by centralizing all our records in a single, secure enterprise content management [ECM] platform.”

A person holding a seeds in hand

Our engineers can make better-informed decisions, faster. On average, our teams can find what they need in OpenText Content Management in less than five minutes—70% quicker than before.

Director of mobility and digitization
Leading South Asian conglomerate

Solution

Working with a partner, the company deployed OpenText™ Content Management as its single source of truth for asset management records. Integrated with Oracle, the solution enables seamless access to critical asset data.

Products deployed

Selecting a fully integrated solution

With OpenText Content Management, the company can securely govern asset-related information throughout the lifecycle.

“In addition to consolidating our asset management records, we saw an opportunity to streamline our document management processes,” said their director. “We were confident that OpenText Content Management would be an effective way to achieve both goals.”

The conglomerate was looking for a solution that could integrate with Oracle E-Business Suite, and OpenText met this requirement.

“[OpenText] Content Management integrates seamlessly with our Oracle asset management solution,” explained the director. “This allows us to tag each record in OpenText Content Management with the appropriate asset number in Oracle E-Business Suite. When engineers search for the asset number, they can see all the documentation for that asset in the OpenText solution.”

Migrating more than 3TB of asset data

The company migrated more than three terabytes of asset management data to OpenText Content Management, including thousands of records from sources including email inboxes, employee devices, and Oracle Database.

“The data migration went very smoothly, thanks in large part to proactive support from OpenText and their partner,” said the director. “The team also played an important role in the knowledge-transfer process. Adopting the train-the-trainer model, they provided comprehensive learning sessions for representatives from each of our engineering teams. They gave us clear guidance at each stage of the project, as well as open lines of communication to address any challenges quickly.”

Agricultural field

The best thing about working with OpenText and their partners is that they are always ready to support us.

Director of mobility and digitization
Leading South Asian conglomerate

Results

Today, 500+ engineers across the conglomerate rely on OpenText Content Management. The solution accelerates data access by 70%, dramatically improving operational efficiency and asset decision-making.

Enabled 70% faster access to asset data

With OpenText Content Management, the company has transformed its approach to information management. They replaced fragmented repositories with a central platform, enabling employees to access all asset-related information in one place.

“Our engineering teams have the information they need at their fingertips: from technical drawings and repair histories to audit records and correspondence with original equipment manufacturers,” said the director. “Because everything is stored in OpenText Content Management, we’ve practically eliminated the risk of losing data when employees change roles.”

He added, “Our engineers can make better-informed decisions, faster. On average, our teams can find what they need in [OpenText] Content Management in less than five minutes—70% quicker than before.”

Eliminated duplicated data and improved compliance

Moving records off the Oracle platform and onto OpenText Content Management has enabled the company to drive a 15% improvement in end-user response times for its asset management application while achieving a data deduplication rate of 40%.

Centralized records also offer a compliance advantage. The director confirmed, “It’s now much easier to maintain accurate and secure records for audit purposes. OpenText Content Management has played a big role in streamlining our regulatory and data governance processes.”

Boosted operational efficiency and cut costs

The combination of OpenText Content Management and Oracle E-Business Suite has unlocked a significant improvement in operational efficiency.

“We have received very positive feedback from our engineering teams: they find it easy to use the OpenText solution to get the information they need,” explained the director. “Improved asset management efficiency helps us reduce our operational costs and sharpen our competitive advantage.”

Looking to the future, the company aims to drive further improvements to the speed and effectiveness of its document-related processes. For example, the company aims to use generative AI capabilities from OpenText to enable engineers to find asset data even faster using natural language.

“The best thing about working with OpenText and their partners is that they are always ready to support us,” concluded the director. “We’re excited to continue our collaboration and find new ways to improve our asset management capabilities.”

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