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Customer stories

Discount Tire logoDiscount Tire

Retailer maximizes the performance of its e-commerce platform with OpenText Enterprise Performance Engineering, helping to capture every sales opportunity at peak times

Discount Tire logo

Outcomes

  • Supports Discount Tire’s key protocols and applications, including Windows Sockets and SAP ERP
  • Surfaces fine-grained insights to help rapidly identify and debug issues at the code level
  • Helps maintain excellent performance for e-commerce platform at peak times
  • Cuts the risk of unplanned e-commerce downtime during retail events, boosting sales

Challenge

Deliver seamless e-commerce experiences during the peak Black Friday period, helping to maximize sales.

Details

Focusing on service excellence

As part of its commitment to service excellence, Discount Tire is continually investing in the online and in-store experience. Aditya Kattamuri, Assistant Manager, ITSM Test & Quality Assurance at Discount Tire, elaborates: “Around ten years ago, we embarked on a big project to consolidate the systems that support our in-store point-of-sales (POS) systems. The POS is a crucial customer touchpoint, so it was vital to test the new IT infrastructure thoroughly before we went live.”

To help ensure the smooth rollout of its new POS environment, Discount Tire selected OpenText™ Enterprise Performance Engineering to test its Windows Sockets (Winsock) APIs.

“At the time, OpenText Enterprise Performance Engineering (LoadRunner Enterprise) was the only solution on the market that could cater to our technical requirements—and even though we’ve evaluated other solutions since, OpenText Enterprise Performance Engineering (LoadRunner) remains the clear leader,” continues Kattamuri. “We continued to use the OpenText solution to load test our POS systems. When the time came to deploy SAP ERP a few years later, OpenText Enterprise Performance Engineering (LoadRunner Enterprise) supported the relevant protocols straight out of the box, allowing us to focus on project delivery.”

Fast forward to the present, and the digital channel is more important than ever for Discount Tire. “We see very high traffic during the Thanksgiving shopping season, which makes a big contribution to overall revenue,” says Kattamuri. “To maximize sales, it’s very important that our e-commerce store is always available.”

Building a resilient e-commerce channel 

Traffic volumes during peak events have been increasing rapidly at Discount Tire. During a Black Friday event a few years ago, performance issues were observed after a sudden surge of visitors.

Deexith Thota, Senior Performance Engineer at Discount Tire, explains: “We immediately mobilized our teams to identify the bottleneck and made sure the performance issues were resolved. Afterwards, we wanted to learn the right lessons and make sure that situation never happens again. We leveraged our OpenText Enterprise Performance Engineering (LoadRunner Enterprise) solution to help solve the challenge.”

OpenText Enterprise Performance Engineering (LoadRunner Enterprise) was the only solution on the market that could cater to our technical requirements—and even though we’ve evaluated other solutions since, OpenText Enterprise Performance Engineering (LoadRunner Enterprise) remains the clear leader.

Aditya Kattamuri
Assisterande chef, ITSM-test och kvalitetssäkring, Discount Tire

Discount Tire uses the VuGen component of OpenText Enterprise Performance Engineering to create performance test scripts, and schedules them to run automatically from Jenkins. By integrating the solution with monitoring and data visualization solutions including JMeter, Gatling, Dynatrace and Grafana, the company can extract finegrained insights to rapidly identify and debug issues at the code level.

“As part of a wider Shift Left initiative, we defined a formal process to help prepare for the demands of the Black Holiday period,” says Thota. “Around August each year, we use OpenText Enterprise Performance Engineering (LoadRunner Enterprise) to test all customer facing applications and interfaces with three times the number of users we measured during the previous Black Friday period.”

Discount Tire has performed several proofof-concept exercises around integrating OpenText Enterprise Performance Engineering tests more closely with its CI/CD pipelines and processes, so that developers can gain faster feedback on the quality of their code. This ongoing project to shift performance testing earlier in the development cycle should save time and effort by avoiding the need for developers to wait to test and subsequently rework their code.

“In general terms, we want to test proactively rather than reactively,” says Thota. “The goal is to give developers more immediate information so that we can shorten the delivery cycle.”

Empowering customers to shop 24/7

By stress-testing its core systems well in advance of the Black Friday period, Discount Tire can ensure that customers are able to shop its online deals at any time, all year round. “Last year’s Black Friday promotion was an enormous success for Discount Tire,” comments Thota. “We saw almost two-times higher user traffic compared to the previous season, but our systems remained rock solid helping us to delight our online customers and win incremental sales. We greatly appreciated that OpenText was standing by just in case we needed support during the all-important Black Friday period.”

Last year’s Black Friday promotion was an enormous success for Discount Tire. We saw almost two-times higher user traffic compared to the previous season, but our systems remained rock solid—helping us to delight our online customers and win incremental sales.

Deexith Thota
Senior Performance Engineer, Discount Tire 

Based on more than a decade of success with OpenText, Discount Tire continues to explore new opportunities to harness tools from the OpenText Enterprise Performance Engineering (LoadRunner) family. The company continues to use OpenText Enterprise Performance Engineering for testing the majority of its applications, including SAP applications and its e-commerce website, but as Software-asa-Service (SaaS) on the OpenText Cloud. “We moved from an on-premises deployment of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) to the SaaS option, which gives us greater convenience and continual non-disruptive updates in functionality,” says Thota. Discount Tire also uses OpenText Core Performance Engineering for testing selected graphical user interfaces and Web APIs.

“ OpenText is always willing to go the extra mile,” says Thota. “For example, while we were upgrading our e-commerce site to a more responsive single-page architecture, we experienced an issue with the OpenText web session recording tool, TruClient. OpenText worked side-by-side with us until the issue was resolved, and deployed a patch especially for Discount Tire, which was later included in all subsequent releases of the solution.”

Kattamuri concludes: “For more than 10 years, we’ve partnered with OpenText for all our application performance testing needs. OpenText has always been there to support us—helping Discount Tire focus on taking care of our customers.” 

About Discount Tire

Discount tire logo

Founded in 1960, Discount Tire has grown to become the world’s largest independent tire and wheel retailer. With more than 1,100 stores across the US and a responsive e-commerce store, the company strives to offer outstanding customer service, extensive product choice and low prices.

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