Workflow Server Business Value
Streamline and automate business processes at a price point that delivers immediate business value.
OpenText Workflow Server, .NET Edition brings new levels of productivity to any repeatable business activity from simple workgroup tasks to enterprise-wide processes.
Organizations benefit from the enhanced task accountability provided by Workflow Server where tasks are automatically assigned and delivered to individual or group task lists. Email notifications are automatically distributed to inform users that they have work to be performed. The tasks remain in the task lists until they are completed. They cannot be lost, ignored, or deleted. Tasks can also be assigned with escalation rules that re-assign the task to a manager or overflow team if it is not completed in a timely manner. Business Activity Monitoring (BAM) provides managers with insights into ongoing activities.
Control Workflow through Managed Access to Data
Process automation provides efficiency gains not only by adding accountability and control to human and system activities, but also by also managing access to data. Often individuals in one department are not able to access key information from a different department or application. Workflow Server can provide that data access. Workflow Server can be designed to accesses the information on behalf of the user and then presents it within a specific task. Access to the data is controlled and tracked within the process. The workflow controls access to the data while streamlining and accelerating activities.
The ROI of Automating Workflow
Streamlining business process creates the following business value:
- Increased sales and improved customer relationships
- Reduced operational costs and improved decision making
The business value created by Workflow Server is measured against two financial yardsticks: Return on Investment (ROI); and Total Cost of Ownership (TCO).
Companies find that their ROI from automation with Workflow Server is measured in months, not years, and that their customer satisfaction has never been higher. When your business processes run smoothly, it means greater responsiveness, less time wasted and reduced stress on the customer.
Workflow Server enables companies to get more productivity out their current technology and application investments,resulting in a high, measurable ROI. Wizard-driven development keeps deployment costs to a minimum, and when combined with its affordable licensing structure, Workflow Server provides the lowest total cost of ownership (TCO) of any workflow solution available.
Business Activity Monitoring (BAM)
Workflow Server monitors activities and presents real-time graphical insights into the health and status of ongoing business processes and activities. BAM reporting can also be presented within Workflow Server Web Access or Microsoft SharePoint, which allows managers to monitor the status of business processes using only a Web browser.
Workflow Server also provides alerting and event-driven notifications based on thresholds and error conditions, creating real-time business intelligence. Workflow Server plays a key role in BAM initiatives, by monitoring and escalating the events, alerts, and messages, and by producing the charts, tables and statistical information that document the health of a business. BAM charts or reports can be exported into Microsoft Excel for further analysis or reporting.
Workflow Server mitigates the risk associated with dispersed systems, people, and functional roles by using business process automation to enhance business intelligence.
Rapid Process Justification© (RPJ) Methodology
For more complex workflow situations, Workflow Server provides a unique Rapid Process Justification (RPJ) methodology. This detailed analysis of each aspect of the solution, the project cycle and the business impact is your assurance of ROI for larger solutions.
The speed and ease of use of Workflow Server creates long-term business value. As your business reacts to change, your automated business processes can also change without the traditional expense and delay of custom application development. And with the Microsoft .NET 4.0 Framework for Web Services incorporated, you are assured that your workflow solutions will connect to legacy (or future) systems. The RPJ methodology accurately predicts how much a business will gain from automating any specific process.
Workflow Server and the Microsoft Environment
Workflow Server is an ideal solution for adding business process management to Microsoft environments, offering benefits to each group of users including information workers, software designers, business managers and systems administrators. Workflow Server comes equipped with Microsoft Visual Studio 2010 integrations, SharePoint product and technology integration, and numerous quick-start templates.