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Whether you’re looking for self-help resources, strategies to optimize your systems, or expert assistance, we’re here for you every step of the way.

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OpenText Protect Support Programs

Premier Anywhere

Proactive and preventive support tailored to your specific business needs to help prevent problems, speed up resolution times, and simplify deployments and upgrades. Our top-of-the-line program includes assigned resources and deliverables, plus support for all issues—24 hours a day, 7 days a week, 365 days a year.

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Anytime

Critical issue support for the OpenText applications powering your key business processes.

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Helping You Succeed

Support Options & Services

OpenText Customer Service provides a wide range of support options and services to assist your Service Management teams in proactively managing your OpenText solutions.

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OpenText Customer Experience

OpenText is committed to our Voice of the Customer program, which collects customer insights and incorporates them into our everyday business decisions.

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Customer Care Programs

The Customer Care program brings OpenText expertise to our customers through a variety of programs and services focused on helping them plan, deploy, and maintain their OpenText solutions.

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Customer Support Stories

20 million seats across 13,000 corporate deployments in 114 countries and 12 languages use OpenText solutions to bring people together, share knowledge and achieve excellence.

  • Hatch logo

    Hatch
    Customer Story

    OpenText Support contributes to successful ECM deployment for Hatch

     Read the full story

  • Fasken Martineau logo

    Fasken Martineau
    Customer Story

    OpenText Premier Support accelerates issue resolution and optimizes product deployment

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  • Los Angeles Air Force Base
    Customer Story

    OpenText Premier Support provides multiple benefits for Los Angeles Air Force Base

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  • PNM Resources logo

    PNM Resources
    Customer Story

    OpenText Premier Support provides invaluable ongoing service to PNM Resources

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Customer Service eBook

Customer Service eBook

Support at a Glance

  • 45 Year Experience
  • 60 Global Support Centers
  • 1,342 Number of Employees
  • 50K Customers Worldwide
  • 94% Customer Satisfaction

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