IT Operations Cloud
IT Service Management
Empower your employees with the convenience of a modern IT service experience
Overview
OpenText™ IT Service Management (ITSM) products empower ITSM teams to deliver modern, customer-style experiences today’s employees expect. IT teams can leverage codeless configurations, built-in analytics and AI, and ITIL-certified processes to easily deliver efficient IT, happy customers, and better outcomes. Modernize the IT service experience to optimize time, resources, and budget.
How IT Service Management can benefit business
Discover how ITSM products help IT teams reduce risks, improve service quality, and accelerate time to value.
-
Enhance users’ experience
Impress users with an intuitive, comprehensive self-service portal, AI-driven support, and a mobile app for anywhere, anytime requests.
-
Improve IT agility
Free up IT time, budget, and resources with codeless configurations, ITIL-certified processes, built-in AI and analytics, and technology-agnostic automation.
-
Reduce risks and control costs
Close service management gaps with powerful discovery, CMDB, change-risk analysis, and IT asset and software license management.
Featured products
OpenText IT Service Management products can modernize the IT service experience as a SaaS offering or with hardware and software IT asset management, predictive analytics, and more.
- OpenText™ Service Management Automation X
AI-powered service desk, ITSM, ITAM, and ESM software
- OpenText™ Asset Management X
No more IT asset guessing games
- OpenText™ Universal Discovery
Configuration management for hybrid IT
- OpenText™ Universal CMDB
Modern configuration management solutions for multicloud and on-premises environments
