Communications (CXM)

OpenText Core Messaging

Reach customers with personalized messages on their channel of choice

Customer checking notifications on her mobile device


Send the right message at the right time with OpenText Core Messaging

OpenText™ Core Messaging (formerly Notifications) brings email, SMS, WhatsApp, push, voice, and fax messaging channels together into a single, cloud-based messaging platform, eliminating siloed communication services. Whether sending one or millions of messages, Core Messaging makes it easy to deliver personalized communications to customers’ channel of choice to start conversations, expand visibility, and fuel sales.

Why choose OpenText Core Messaging?

  • Assured delivery

    Minimize the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.

  • Messaging APIs

    Easily integrate into backend applications to reliably deliver and track customized messages, such as service alerts, monthly statements, and marketing communications, at scale.

  • Unified omnichannel messaging platform

    Leverage a single, secure, cloud-based portal with easy-to-use data visualization tools to manage and monitor customer communications across all channels and uncover rich insights.

How mission-critical messaging can benefit businesses

Discover the advantages of using Core Messaging.

  • mobile phone icon

    Grow mobile-first communications

    Offer customers timely information on their mobile devices via SMS, WhatsApp, and push.

  • Optimize messaging performance

    Easily uncover valuable insights with data analytics and performance metrics for all messaging channels accessible within a single web user interface.

  • Increase customer loyalty

    Create and deliver targeted offers and personalized messages that enhance customer experience, strengthen engagement, and increase loyalty.

  • Fuel sales and grow revenue

    Respond faster to market trends and customer behaviors with business messaging services that help capitalize on new sales opportunities and increase revenue.


  • Email delivery

    Delivers high volumes of email messages on both shared and dedicated IP ranges using a scalable architecture.

  • SMS delivery

    Provides global bi-directional SMS message delivery with support for short codes, 10DLC, and toll-free numbers in the U.S., and dedicated and shared (where laws permit) short and long codes everywhere else.

  • WhatsApp delivery

    Enables secure, branded, and engaged communication capabilities on the world’s most popular messaging app.

  • Modern REST APIs

    Offers APIs for email, SMS, push, voice, and fax messaging that allow for integration with a wide range of back-end systems—including CRM and customer communications tools— and support OAUTH 2.0, the industry-standard protocol for authorization.

  • Operational analytics

    Provides rich insights with visual representation of key metrics, including messaging volume, system performance, and message deliverability.

  • Security and compliance

    Ensures data sovereignty compliance with laws like GDPR by providing immediate document deletion and encrypted archiving, and helps keep information safe with added security settings.

Contact us

Take advantage of OpenText and partner services


OpenText offers deployment choice and flexibility for Core Messaging.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


OpenText helps customers find the right solution, the right support and the right outcome.


OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


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Core Messaging resources

Get the right message to the right person at the right time, using the right communication method

Read the position paper

OpenText Notifications analytics

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Demo – OpenText Notifications

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5 ways to boost customer engagement

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OpenText™ Exstream™ with OpenText Notifications

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OpenText Notifications APIs

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