MedLabs Diagnostics

After assessing the available outreach and middleware solutions, MLD chose OpenText™ EMR-Link™. Key factors in the decision included OpenText’s proven track record with all flavors of EHRs, a strong understanding of EHR workflows, strengths and weaknesses, and a SaaS-based deployment model that is scalable and sustainable. MLD reduced operating expenses by more than $120K/year, through:

• Reduced Medicare write-offs. With approximately 75,000 orders processed annually, MLD bills approximately 15,000 (20 percent) to Medicare. Using an industry average of three percent for write-offs related to ABNs (advanced beneficiary notifications) and an average cost of $75/test, the solution’s ability to deliver clean, complete orders saves MLD approximately $33,500 per year on Medicare tests.
• Reduced IT resources. Through OpenText’s ability to deploy new interfaces quickly and cost-effectively, MLD can save the cost of a full-time interface analyst, at about $80,000/year.
• Connection costs. Setting up a single connection to EMR-Link avoids setting up multiple T1 lines and saves $7,000 per year.

The OpenText team provided project management services to guide MLD’s integration projects, with weekly status reports to keep MLD on top of each practice’s go-live schedule.

The company realized faster and more predicable interface implementations, completed in weeks instead of months. Lab operations also improved, especially for sites with full bidirectional orders/results solutions, where orders are checked for medical necessity and requisitions are split based on MLD specimen rules. New practices saw easy adoption due to thorough project plans and OpenText expertise in guiding practices through setup and testing.

Wajid Ullah, chief information officer at MedLabs Diagnostics, summarized the benefits of the new solution and OpenText support: “OpenText EMR-Link is so proactive, letting us know immediately when one of our practices is not downloading lab results at their prescribed rate or not sending orders. The OpenText team is extremely responsive—when we have a new practice, we can kick the interface project off quickly.”