Technical Service Management

Streamline technical service requests to improve asset uptime and operational compliance

Man opening large valve


Man working on hydro line

Improving uptime of large energy assets, such as refineries, power stations and pipelines, requires agile and ultra-efficient technical service oversight and control. Yet Energy companies within the Utilities, Oil and Gas, Chemical and Mining sectors continue to manage service requests across disparate solutions and struggle with a third-party maintenance contractor increase and limited real-time visibility into service status.

Technical Service Management solutions increase service request and work order efficiency, improve asset uptime and reduce risk.

Key benefits

Impact business and achieve better results.

  • Lower operating costs

    Automate operations to support predictive and preventative maintenance, optimize assets and create better business outcomes.

  • Gain widespread service intelligence

    Create a single source of service management truth and actionable intelligence to drive fast, informed service decisions that improve reliability and uptime.

  • Improve asset performance

    Manage the entire maintenance, repair and operations work order lifecycle to drive accountability and enable technical service process improvements.

  • Maintain peak productivity

    Obtain a single view into planned, ongoing and complete service activities to boost insight and shift resources and priorities based on critical need.

  • Drive accountability

    Maintain historical and real-time asset data and centralize technical service requests to coordinate escalations, deadlines, approvals and inspections.

  • Reduce risk

    Coordinate service and operations workflows to improve operational safety and decrease risk of Health, Safety and Environment (HSE) incidents.

Business impacts

  • Work order lifecycle

    Work orders keep operations running smoothly. Siloed service information, such as outstanding tasks and part orders, impacts visibility, slows response and puts asset availability at risk. Gain a single view of all relevant information.

  • Maintenance resource allocation

    Operations leaders need to know exactly what needs to happen, when. With maintenance crews spread out and status visibility limited, maintenance cycles can be too short, too long or too frequent. Improve insight to intelligently utilize resources.

  • Asset status

    Energy companies rely on accurate asset information to initiate work orders and tasks on demand. Without real-time data, they struggle to identify bottlenecks and efficiently manage resources. Leverage smart-sensor intelligence to drive action.

  • Service management integration

    Resolving technical service requests requires contextual and historical information. Workers must search across data siloes to find all the needed information, delaying resolution. Connect and digitize content across engineering and asset management.

  • System investments

    Energy companies invest heavily in operational and asset performance systems. Poor integration across the platforms limits overall efficiency. Seamlessly integrate existing systems to share information and improve investments.

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Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


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