Technical Service Management
By Eccentex Corporation
An optimized request management process sitting over Core Asset Management Systems (SAP, Maximo, GIS, etc), updating these systems dynamically. Triggered manually or by external requests such as Work Orders, it retrieves and updates documents in ECM, providing an improved level of Security and User Experience across all these activities.
Delivers increased compliance and lower costs. Documents are kept up to date. The correct processes are followed accurately. People know what they need to do, and when they need to do it. Job Satisfaction increases, Engagement increases, Compliance increases, and overall Maintenance Costs Decrease as much as 15% depending on the scope.
TSM uses the Eccentex AppBase Low-Code No-Code Process Platform. It is an application that integrates with and updates Core Systems without disturbing them unduly. Runs on a Tech Stack that has options including MS Azure and other Cloud Solutions, MS SQL, Oracle, etc. The pre-built application is configured to meet the individual Customer's requirements. This process involves Requirements Gathering and Configuration stages carried out by Eccentex Professional Services. These are industry-specific and company-specific configurations and integrations.
Customer must already have or concurrently purchase licenses for Extended ECM, as well as a document management system such as Content Server or Documentum. Customer must purchase the Eccentex Platform when purchasing this application. The Platform supports any number of additional applications though.