Experience Platform for Cities

Rebuild trust with more effective and satisfying end-to-end digital citizen experiences

Transform citizen services

Wifi symbol hovering over buildings within a city.

Every touchpoint with the public is an opportunity to positively connect, enhance citizen engagement and make interactions more efficient and relevant. Unfortunately, one-size-fits-all models are no longer viable, slowing public sector agencies’ ability to broaden their reach and impact.

With a Digital Experience Platform solution, governments can transform citizen services, delivering omnichannel communications that drive timely action and creating consistent citizen experiences across departments, branches and the agency as a whole.

Key benefits

Surpass expectations with efficient, relevant and consistent citizen experiences and communications.

  • Increase citizen trust and satisfaction

    Meet or exceed expectations by delivering the right citizen services at the right time.

  • Deliver frictionless citizen experiences

    Remove complexity, increase transparency and reduce delays through omnichannel management.

  • Adapt to residents’ changing needs

    Gain a holistic view of the customer journey to better address citizen preferences and adapt services based on feedback.

  • Speed and scale service reach

    Support streamlined customer operations with improved accessibility and self-service options across public sector agencies, platforms and devices.

  • Improve collaboration with outside groups

    Proactively and securely share information with municipalities’ partner agencies and authorized external groups.

  • Optimize citizen engagement

    Send citizens proactive, personalized and secure communications based on their unique government interactions.

How digital experience solutions impact citizen services

  • Enhanced citizen experiences

    When a citizen contacts their municipality, they expect prompt and accurate service. Data silos can slow response times or result in incorrect or incomplete information provided. Gain full visibility across systems and analytics to optimize service.

  • Process improvement

    Citizen insights are crucial to improving processes. With details about their interactions spread across multiple sources, it can be hard to identify pain points and make improvements. Enable direct lines of feedback and measurement-based processes.

  • Service access

    Today’s citizens expect effective, real-time support without having to come to physical locations. When digital options are not available, they become frustrated. Introduce self-service, digital capabilities to improve satisfaction and reduce costs.

  • Workforce efficiency

    Municipal workforces strive to efficiently meet citizens’ needs. Yet, due to budget cuts and staffing challenges, they struggle to do more with less and response times slow. Automate routine and repetitive processes to boost productivity.

  • Citizen communications

    Public sector agencies must inform citizens of updates to program policies and requirements. Overly complex systems and the need for IT involvement can delay delivery and damage citizen trust. Enable non-technical employees to send communications.

Read the overview

Leaders trust OpenText

See how customers are succeeding with Experience Platform for Cities.

See more success stories

City of Baltimore modernizes communications

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Salt River Project extends outreach with OpenText Media Management and OpenText Hightail

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Explore the components of the solution


OpenText offers cities a choice of products to improve customer experience management:

Professional Services

OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Experience Platform for Cities resources

The three benefits of categorizing citizen services

Read the article

Elevate and personalize citizen experiences

Read the overview

Focus on citizen experience to make lasting change in government

Find out how

The future of public services must be data driven

Find out why

Digital transformation in the public sector needs to be people-centric

Find out why

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