Customer Communications for SAP Solutions
Turn everyday messages into engaging communications that spark conversations
SAP + OpenText: Sparking customer communications that connect
Unlock the full value of enterprise‑class customer communications and improve customer engagement with OpenText™ Document Presentment for SAP® Solutions. Seamlessly author invoices, regulatory notices, promotions, shipping updates, and service messages directly within SAP environments. Transform every interaction into an opportunity to deliver mission‑critical information, engage customers, and strengthen your brand at scale. Trust in a cloud-ready solution relied on by large, highly regulated organizations.
Customer communication gets conversational
Take the next step in transforming your SAP® communications. Explore strategies, insights, and tools that help you spark engagement, streamline operations, and deliver personalized customer experiences at scale.
Customer communications for SAP buyer’s guide
Learn what to look for when adding customer communications to your SAP environment.
Beyond ERP: How SAP + OpenText transform customer experience
See how users can generate customer communications and documents within SAP
4 reasons to run customer communications through SAP
Discover how integrating communications with SAP helps you meet customer expectations.
Customer communications for SAP buyer’s guide
Learn what to look for when adding customer communications to your SAP environment.
Beyond ERP: How SAP + OpenText transform customer experience
See how users can generate customer communications and documents within SAP
4 reasons to run customer communications through SAP
Discover how integrating communications with SAP helps you meet customer expectations.
Unlock the full power of enterprise customer communications
Integrate OpenText solutions with your existing SAP investments to modernize and deliver customer communications directly within SAP, accelerate workflows, and improve outcomes. Deliver smarter, faster, and more engaging customer interactions at enterprise scale.
Accelerate customer communications with governed GenAI
Connect to approved LLMs, map prompts to content placeholders, and inject AI responses at runtime with governed GenAI via SAP® Business Technology Platform (BTP). Retrieve prompt responses and bind them into documents before generation, ensuring auditability, compliance, and enterprise control across SAP and corporate rules.
Fuel omnichannel engagement with ultra-personalized communications
Generate ultra‑personalized, editable documents in real time directly within SAP UIs and business processes. Deliver consistent, targeted, and compliant communications across all channels. Support for multiple languages and regional regulations using a single template simplifies global reach.
Trust SAP experts
Rest easy knowing that you’re working with a trusted SAP partner with deep enterprise expertise. OpenText is SAP’s largest global solution extension partner and a Global 2026 SAP Partner award winner. We deliver SAP‑native, cloud‑ready solutions that support your journey with RISE with SAP and GROW with SAP.
We can provide our customers with choices they didn’t have before. We can provide them separate bills for renewable energy and for traditional energy. They can see their bills in new ways—mobile options and internet options. SAP and OpenText enabled us to do that.
Explore OpenText products built to optimize your SAP communications
Products
OpenText offers the only fully SAP-integrated enterprise-wide communications solution.
- OpenText™ Document Presentment for SAP® SolutionsTransform SAP communications into a powerhouse with a leading CCM
- OpenText™ Digital Asset Management (DAM) for SAP® SolutionsSeamlessly blend digital asset management into your SAP processes
Professional Services
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate your Information Management journeyConsulting Services
- Modernize your information management with certified expertsExplore Professional Services
- Reduce time-to-value of Information Management solutionsOpenText Packaged Services
Leaders trust OpenText
See how customers are succeeding with Customer Communications for SAP solutions
See more success stories
Resources
OpenText Document Presentment for SAP Solutions
Read the product overviewPower up your customer communications—paperless, personalized, planet-friendly
Read the blogOpenText and SAP: Unleash high-performance
Read the partner ebookOpenText SAP Solutions
Read the solution overviewPower up your customer communications—paperless, personalized, planet-friendly
Read the blogOpenText and SAP: Unleash high-performance
Read the partner ebookOpenText SAP Solutions
Read the solution overviewTurn your SAP ecosystem into a communications powerhouse
Watch the webinarBoost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud
Watch the videoEnergize your customer communications with SAP and OpenText
Watch the webinarBoost your brand and shorten time to market with OpenText DAM and SAP Commerce Cloud
Watch the videoEnergize your customer communications with SAP and OpenText
Watch the webinar-
OpenText Document Presentment for SAP is a leading customer communications management solution that creates and distributes business documents like billing, purchase orders, and delivery notifications directly within the SAP environment. It is especially focused on ensuring compliant, hyper-personalized customer communications for large regulated enterprises.
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Digital customer communications management (CCM) is essential for modern businesses because it enables efficient, personalized, and compliant communication with customers across multiple channels. In a competitive and digital-first environment, effective CCM directly impacts customer experience, brand loyalty, regulatory compliance, and operational efficiency.
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OpenText Document Presentment for SAP improves customer experience by delivering smarter, faster, and more personalized communication—directly from SAP systems—while ensuring consistency, compliance, and brand integrity. Organizations can modernize legacy customer communications into digital‑first, cloud‑ready experiences without disrupting existing SAP processes.
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Omnichannel customer communications is the concept of integrating and managing all your customer channels into a single, seamless experience. Integrating document processes with business processes supported by SAP software allows for high-volume document generation and omnichannel customer communications distribution. The result is relevant correspondence and communications that occur as part of interactions with customers, suppliers and partners to increase satisfaction and loyalty. Automating document-intensive business processes helps organizations improve operational efficiencies and produce timely, reliable, accurate and consistent information across all channels.
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Hyper-personalized communications can play a vital role in maintaining and enhancing customer engagement during the post-acquisition period. By using real-time data, behavioral insights and GenAI to accelerate content creation, organizations can ensure that every message—whether it's a welcome email, service update, or billing notification—is tailored to the customer's unique preferences, history, and current needs, as well as delivered on the channel of choice.
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OpenText Document Presentment for SAP supports SAP S/4HANA, SAP SuccessFactors, SAP ECC, RISE with SAP, and GROW with SAP through direct integration with SAP environments and workflows. It enables organizations to generate and deliver customer communications within core SAP business processes, reducing reliance on disconnected tools and manual steps. Designed for modern SAP architectures, it supports communication modernization alongside cloud adoption and broader business transformation initiatives. Developed through the longstanding relationship between SAP and OpenText as a solution extension partner, it gives customers a trusted way to modernize customer communications within the SAP ecosystem.
