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Activate your fax infrastructure for the agentic AI era

If an AI agent tried to access, extract, and act on your fax data today, could it? Modernize to cloud-based fax workflows built for AI-ready automation.

Get the modern digital fax buyer’s guide Evaluate your environment

Activate AI-ready fax workflows

Move to cloud-based fax workflows so AI agents can act on critical data, without disrupting what works.

Never upgrade again

Replace on-premises fax servers with cloud-based fax for continuous innovation.

Trusted, AI-ready fax data

Turn fax data into structured, searchable content for AI agents—while ensuring compliance.

Predictable economics

Eliminate the costs of fax server hardware, telephony, and analog lines and get clear migration costs upfront.

Step 1

Recognize the signs your fax environment is ready for activation

Most fax environments don’t decline overnight. They become quietly harder to scale, govern, integrate, and prepare for AI-driven document workflows.

Manual routing slows processes

Fax workflows handling still rely on human intervention and handoffs.

Infrastructure is aging

On-premises fax servers and analog lines create ongoing cost and operational risk.

Critical fax data is invisible to AI agents

Legacy fax infrastructure blocks AI-driven extraction and routing.

IT is maintaining legacy systems

IT spends more time maintaining infrastructure than improving workflows.

Compliance and auditability are harder to maintain

Fragmented systems increase compliance and governance risk.

Integrations are rigid and brittle

Growing integrations increase complexity and technical debt.

Get the IDC Spotlight on fax modernization

Learn why organizations are modernizing fax with cloud deployment, AI-driven automation, and connected workflows.

Download the IDC Spotlight
Step 2

Deliver trusted, governed, and integrated faxing for AI

AI without governed document exchange is a liability, not intelligence. AI agents require fax data that is structured, permission-aware, and connected to business context. Fax modernization is the path to activating your document processes. Cloud-based fax transforms manual fax processes into governed, AI-ready workflows, making information accessible for AI-driven extraction, summarization, routing, and automation.

AI-ready fax workflows are:

  • Streamlined and automated
  • Governed and searchable
  • Built for scale and reliability
  • Secure and compliant
  • Integrated with business systems
  • Accessible from any location and any device
Download the AI readiness checklist

Step 3

Activate your fax workflows, not just your infrastructure

ACTIVATE with OpenText provides a guided path to cloud-based fax modernization, reducing operational complexity while enabling more secure, scalable, and AI-ready workflows.

  • Power AI-driven document processing

    Make fax content visible to AI agents so they can help classify, extract, summarize, route, and act on critical information.

  • Protect your existing IT ecosystem

    Migrate with integrations protected across EHR, ERP, email, and business applications so nothing breaks.

  • Strengthen security and compliance

    Support HIPAA, financial, legal, and enterprise compliance requirements with encryption, access controls, audit trails, and chain of custody.

  • Enable secure faxing from anywhere

    Allow users to securely send, receive, and access faxes across devices, locations, and workflows.

  • Eliminate fax server hardware refreshes

    Replace compute and storage lifecycle management with effortless, continuous innovation.

  • Consolidate fragmented fax infrastructure

    Unify under a single platform for stronger governance and more consistent workflow control.

Speak to an ACTIVATE expert

Learn how organizations are activating their fax workflows

See how organizations modernized fax workflows, improved efficiency, and reduced infrastructure complexity with cloud-based delivery.

See more success stories
The Standard logo

Reduced costs via cloud-based delivery and simplified disaster recovery

Read the story
Premier Medical Group logo

Achieved faster, HIPAA-compliant document processing across healthcare operations

Read the story
NorthBay Healthcare logo

Improved customer service and operational efficiency with a smooth transition to cloud fax

Read the story

Answering common modernization questions

  • No. A phased approach allows organizations to move fax workflows to the cloud while maintaining existing integrations, routing, and operational processes. Many organizations run environments in parallel during transition to ensure continuity and minimize risk. You will modernize at your pace without interrupting day-to-day operations.

  • No. ACTIVATE with OpenText builds on your existing OpenText™ fax environment. The goal is not to replace what works, but to improve how it operates. Organizations can retain key integrations, workflows, and processes while moving to a cloud-based model that is easier to manage, scale, secure, and extend. This is about progression, not starting over.

  • Waiting is not neutral—it is actively costly. Agentic AI is cloud-native. On-premises fax data is invisible to it. That gap compounds every quarter. Legacy fax infrastructure was built for a world where people handled every page, not one where AI agents extract, classify, summarize, route, and act on information autonomously. The longer modernization is delayed, the more technical debt builds—raising cost, complexity, and risk.

  • Traditional migration focuses on moving fax systems from one environment to another, often carrying forward the same operational complexity and infrastructure challenges. ACTIVATE with OpenText focuses on turning fax into governed, AI-ready document workflows—not simply relocated infrastructure.

  • Speak with an ACTIVATE expert to assess your current environment, explore modernization options, and define the right path to cloud-native OpenText™ Fax.

    Continue your ACTIVATE journey

    Continue exploring OpenText solutions for cloud fax, AI-assisted workflows, and modern enterprise fax infrastructure.

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    Turn every fax into instant action with AI