IT solutions for the banking industry
Modernize banking systems and secure data with AI-driven automation
19 of 20
top financial and insurance companies are OpenText clients
Overview
Key banking trends
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The push to maintain pre-pandemic cloud momentum is driving the need to modernize legacy applications and shorten service launch timeframes.
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Enhancing the employee experience has become a growing priority as financial service organizations recognize its impact on customer service.
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Machine learning, process mining, process automation, and API integrations are being increasingly implemented to simplify complexity.
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As ransomware threats against financial institutions continue to rise, organizations are increasing investments in endpoint security.
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There has been a continued move from product- and service-based transactional business models to personalized, intelligent, and proactive customer engagements.
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The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
Key banking solutions
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Customer Information Management for Banking
Put customers first—accelerate digital transformation in banking with AI and analytics
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Total Experience for Financial Services
Drive customer and employee satisfaction, brand loyalty and revenue growth
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Experience Platform for Retail Banking
Improve customer experiences for greater retention, revenue and operational efficiency
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Integrated Payments and Reconciliation
Automate error-prone manual tasks and streamline payment flows
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Privacy Management
Automate and integrate processes to drive compliance and mitigate privacy risk
Explore additional banking solutions
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OpenText Banking solutions optimize processes and controls by unifying and securely managing enterprise content. As a result, they can take advantage of information to drive business value, minimizing the cost of managing data and mitigating legal.
Customer Information Management for BankingPut customers first—accelerate digital transformation in banking with AI and analytics
Customer Integration for Transaction BankingEnhance client delivery capabilities, reduce costs, and improve time to market
OpenText Financial HubGain automated, scalable payment processing with unmatched visibility
OpenText™ SWIFT Service BureauAssure compliant SWIFT connectivity for secure global transactions
Financial services industry solutionsBoost customer experience, compliance, and efficiency with AI
What makes OpenText different
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Trusted banking industry leader
Partners with 19 of the top 20 largest financial institutions, who trust OpenText to support their operations.
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Reliable cloud platform
Supports more than 3,000 clients by translating over 2.5 M inbound/outbound global payment transactions a month with OpenText™ Business Network.
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Stronger customer relationships
Empowers nine of the top 10 Fortune 500 banks to foster better customer relationships with OpenText customer communications management solutions.
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Global integration services
Manages more than 30 million digital identities and processes more than $9 trillion in network commerce across 26 billion transactions.
Banking resources
Transforming financial services and insurance with digital process automation
View the infographicAchieving mobile banking excellence
View the infographicBanking and financial trends: Keys to stay ahead
Read the ebookHackers vs banks: Who’s winning the cybersecurity arms race?
View the infographicBig bucks, bigger risks: How banks are investing in digital transformation and compliance
View the infographicOpenText AI for financial services
Read the point of viewSmarter cybersecurity for financial services
Read the point of viewAchieving mobile banking excellence
View the infographicBanking and financial trends: Keys to stay ahead
Read the ebookHackers vs banks: Who’s winning the cybersecurity arms race?
View the infographicBig bucks, bigger risks: How banks are investing in digital transformation and compliance
View the infographicOpenText AI for financial services
Read the point of viewSmarter cybersecurity for financial services
Read the point of view
How Westpac elevates banking with OpenText™ Professional Performance Engineering
Watch the video
Santander bank in Brazil optimizes mobile app testing
Watch the video
Deep endpoint visibility for faster incident response
Watch the video
Big bucks, bigger risks: How banks can navigate digital transformation and compliance
See why banks must modernize customer engagement while strengthening governance and transparency.
Read the blog
Why digital transformation in banking starts with intelligent content management
See how AI-content management helps banks unify data, reduce risk, and drive operational excellence.
Read the blog
ISO 20022 is just the beginning: Why compliance alone won’t modernize your bank
Learn why ISO 20022 migration should be the catalyst to reduce TCO and eliminate legacy barriers.
Read the blog
From employee insight to customer trust: Redefining the human side of digital banking
Discover why customer trust begins with employee empowerment.
Read the blog
The future of operational excellence in banking: Turning AI into everyday advantage
See what happens when operational excellence meets its next evolution.
Read the blog
5 forces reshaping financial services in 2026
xplore key trends shaping the year ahead, and discover what they mean for industry leaders.
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AI’s human side: Elevating employee and advisor experiences in banking and insurance
Check out five human-centered employee experience use cases.
Read the blog
Commercial bank pursues customer service excellence
A commercial bank leader explains why OpenText plays a vital role in its ongoing transformation.
Read the blog
Digital trust is the new currency
Learn how you can build confidence in the age of intelligent automation.
Read the blog
The financial sector’s security wake-up call: Why DevSecOps is the answer
See what financial firms can do to combat rising cyber threats and meet regulatory demands.
Read the blogDelivering high-quality financial services applications at scale
Read the point of viewProtect your brand and information during digital transformation
Read the point of viewLeveraging total experience to achieve world-class customer advocacy
Read the point of viewBanking Transformed with Jim Marous: Bridging the Generative AI Readiness Gap
Listen to the podcastProtect your brand and information during digital transformation
Read the point of viewLeveraging total experience to achieve world-class customer advocacy
Read the point of viewBanking Transformed with Jim Marous: Bridging the Generative AI Readiness Gap
Listen to the podcastHow can we help?
Footnotes
Footnotes
- [1]The Financial Brand, Go Beyond ROI with 'Return on Experience' with Banking, June 2021
- [2]Eagle Hill Consulting, For financial services companies, taking action on employee experience will elevate their customer experience too, 2021
- [3]Trend Micro, Attacks from All Angles: 2021 Midyear Security Roundup, September 2021