Retail
Deliver seamless omnichannel retail, resilient supply chains, and trusted security
Overview
Retailers are balancing always-on digital shopping, in-store experiences, and fast fulfillment—while protecting margins and meeting compliance demands. OpenText™ retail solutions helps retail teams connect trading partners, manage and govern content, keep sites and apps performing at their peak, and reduce cyber risk across the enterprise and supply chain.
Key retail trends
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AI-driven commerce is accelerating personalization, content creation, and service automation across channels.[1]
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Retail media and first-party data monetization is reshaping how retailers and brands plan, measure, and execute campaigns.[2]
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Returns and reverse logistics are pressuring operations—driving more automation, visibility, and fraud prevention.[3]
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Supply chain volatility and geopolitical risk are keeping resilience, partner connectivity, and real-time visibility top of mind.[4]
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Retail theft, violence, and organized crime remain a board-level operational risk, requiring a coordinated response.[5]
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Peak events demand performance engineering to keep storefronts, apps, and integrations fast and reliable.[6]
Featured Retail solutions
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OpenText™ Business Network
Connect once, reach anything with a secure B2B integration platform
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OpenText™ Trading Grid™
Powerful integration starts with one intelligent connection platform
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OpenText™ Core Content Management
Intelligent cloud content management that seamlessly integrates into your crucial business applications
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OpenText™ Cybersecurity Cloud
Integrated cybersecurity solutions for enterprise protection
What makes OpenText different
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Connected B2B integration ecosystem
Onboard and manage trading partners, EDI, and APIs in one platform to streamline supply chain operations, improve visibility, and respond faster to demand changes.
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Centralized web experience management
Manage, govern, and optimize retail web content in a unified platform to ensure brand consistency, faster updates, strong performance, and compliance.
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Retail-focused IT service management
Support store and corporate teams with self-service capabilities, workflow automation, and incident management to improve service delivery, uptime, and operational efficiency.
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Unified cybersecurity and data protection
Protect customer data, POS systems, and endpoints with integrated threat detection, response, and compliance capabilities to reduce risk and strengthen resilience.
Retail resources
Digital threads for consumer goods manufacturers
Learn moreStrengthen retail security with dynamic zero trust architecture
Read the solution overviewTransform consumer goods manufacturing with digital thread technology
Read the solution overviewScale confidently for retail peak seasons
Read the top reasonsDigital threads: The consumer goods manufacturing game-changer
Read the top reasonsTop reasons to strengthen retail security with dynamic zero trust
Read the top reasonsMaster seasonal retail peaks with performance engineering excellence
Read the solution overviewStrengthen retail security with dynamic zero trust architecture
Read the solution overviewTransform consumer goods manufacturing with digital thread technology
Read the solution overviewScale confidently for retail peak seasons
Read the top reasonsDigital threads: The consumer goods manufacturing game-changer
Read the top reasonsTop reasons to strengthen retail security with dynamic zero trust
Read the top reasonsMaster seasonal retail peaks with performance engineering excellence
Read the solution overview
Automate and future proof e-Invoicing to meet impending mandates
Watch the videoCheck all the boxes with total experience powered by OpenText
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Improve supply chain visibility with IoT solutions
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OpenText™ Business Network by the numbers
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Coop Schweiz case study
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OpenText helps retail businesses manage information across complex value chains. Solutions support content management, supplier integration, operational resilience, and data protection to improve efficiency, visibility, and control across brands, regions, and partners.
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OpenText solutions are used by IT, supply chain, operations, finance, security, and compliance teams. These teams rely on OpenText to manage product and supplier content, connect trading partners, monitor operations, and protect sensitive data.
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OpenText Business Network enables secure, standardized digital B2B integration with suppliers, logistics providers, and retailers. This helps consumer goods companies onboard partners faster, automate transactions, and improve visibility across global supply chains.
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Yes. OpenText combines content management, IT operations monitoring, and security capabilities to help consumer goods organizations scale without increasing risk, disruption, or complexity—especially during peak demand or rapid growth.
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OpenText helps protect product, supplier, financial, and customer data through identity, access, and information protection capabilities. This supports compliance with regional regulations while enabling secure collaboration across extended ecosystems.
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OpenText enables consumer goods companies to manage product information, digital assets, contracts, and regulatory documents in a centralized, governed environment across brands and regions.
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Yes. OpenText integrates with leading ERP, supply chain, and finance systems to embed content, automate transactions, and securely exchange data across internal teams and external partners.
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OpenText IT operations and information management solutions help consumer goods companies monitor performance, reduce disruptions, and maintain service continuity during seasonal peaks, promotions, and rapid scale.
Resolve retail claims faster with an AI content assistant
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AI-powered content assistant keeps revenue flowing
See how OpenText Content Aviator speeds shipping claim resolution and strengthens revenue recapture.
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Coles extends a warm welcome to new team members
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Why data warehouse performance is critical for digital transformation
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How AI is fundamentally reshaping the retail industry in 2025
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How to prevent retailer chargebacks in your supply chain: 5 proven tactics
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MSME Day 2025 – Celebrating the engine of our economy
Explore OpenText solutions for micro, small, and medium enterprises (MSMEs).
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Regulatory push to improve food traceability and safety
See why FSMA represents a significant shift in how food safety is managed in the US.
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Inspiring people with creativity, curiosity, and new solutions
Learn how Meike Weber-Keßler is using OpenText™ Content Cloud to improve efficiency.
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How AP automation helps LuLu Group deliver seamless shopping experiences
See how OpenText™ Vendor Invoice Management for SAP® Solutions enables 50% faster product restocks.
Read the blogManaging Seasonal Scale in Retail
Learn moreHow can we help?
Footnotes
Footnotes
- [1] Retail trends, 25 predictions for the retail industry in 2025.
- [2] EMARKETER, Retail Media Networks: Trends, Benchmarks, and Leadership in 2025.
- [3] Press Release, Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025.
- [4] OECD, Supply Chain Resilience Review.
- [5] NRF Research, The Impact of Retail Theft & Violence 2025.
- [6] Catchpoint, 2025 Retail Website Performance Benchmark Report.