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OpenText Document Presentment for SAP Solutions

Transform SAP communications into a powerhouse with a leading CCM

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Personalize customer communications directly from SAP

Enterprises struggle to deliver accurate billing documents and customer communications while meeting regulatory requirements, scalability, and evolving needs. See how the OpenText CCM solution, seamlessly integrated with SAP systems, can help.

L’Oréal uses OpenText Document Presentment for SAP Solutions to streamline and standardize customer communications

Offering performance, scalability, and deep integration into SAP S/4HANA, it’s no wonder OpenText™ Document Presentment for SAP® Solutions (SAP Document Presentment by OpenText) is a leading customer communications management (CCM) solution trusted by the largest enterprises globally. Discover how your organization can deliver consistent customer experiences with AI-enhanced, ultra-personalized, compliant communications.

5 best practices for customer communications

Why OpenText Document Presentment for SAP Solutions?

Improve customer engagement with ultra-personalized, compliant communications and business-critical documents.

  • 20%
    lower documentation costs
    Streamline document types, provide a central controlled access point, and watch costs drop.
    Read the customer story
  • 8x leader
    in enterprise-grade CCM
    Choose the most-deployed CCM solution—named a CCM leader eight years in a row.
    Read the blog
  • SAP partner
    and award winner
    Trust the company recognized by SAP as a key partner to deliver solutions that address important customer needs.
    Read the blog

Use cases

  • Improve customer engagement, retention, and experiences by personalizing bills and account communications with customer data from SAP.

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  • Enhance the quote process by enabling interactive quote creation, streamlined review, and seamless multi-channel delivery for a personalized customer experience.

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  • Easily keep customers informed by automating outage notification message preparation, enabling targeted communication and review, and capturing customer feedback to enhance future interactions.

  • Eliminate manual processes and drive operational efficiencies by automating the generation of business-critical documents in logistics.

  • Create and distribute work order communications through a controlled, standardized, and fully auditable process.

  • Leverage employee data in SAP SuccessFactors® to personalize employment contracts.

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    Key features

    Customer communications management directly within SAP

    Allows users to author and deliver real time, relevant communications to customers, suppliers, and partners via high-volume document generation and distribution.

    Customer communications with personalized documents

    Empowers users to generate personalized, editable documents in real-time with no coding required and distribute via any channel, directly within the SAP® UI and process.

    Integration center

    Makes it possible to communicate in any format with any target, including logistics documents like labels, barcodes, and delivery notes, and customer-facing documents such as receipts and statements.

    Multi-language support

    Removes the need for managing multiple language templates, supporting all with a single document template.

    Targeted communications

    Lets templates include targeted messages based on pre-defined or dynamic rules for better personalization.

    Batch and on-demand communications

    Supports document batch generation, such as monthly utilities statements, as well as ad-hoc generation, such as customer contact and support centers.


    Accelerate the value of OpenText Document Presentment for SAP Solutions

    Services

    Accelerate digital transformation with guidance from certified experts.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

      OpenText Document Presentment for SAP Solutions resources

      OpenText Document Presentment for SAP Solutions demo

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      OpenText Document Presentment for SAP Solutions overview

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      Digital transformation at L’Oréal

      Watch the video

      Transform SAP into a communications powerhouse

      Read the infographic

      OpenText Document Presentment for SAP Solutions overview

      Read the product overview

      Digital transformation at L’Oréal

      Watch the video

      Transform SAP into a communications powerhouse

      Read the infographic
      L’Oréal logo

      L’Oréal maximizes the impact of client communications with OpenText

      Learn more

      • Yes. OpenText Document Presentment provides intuitive design, content authoring, and editing tools directly within SAP, empowering business users to create and modify communications without coding. Your teams can manage templates, update messaging, and control versions directly, enabling faster response to business needs while maintaining compliance and brand consistency.

      • The solution supports omnichannel delivery, including print, email, SMS, mobile, and digital formats like PDF and HTML. Organizations can deliver communications through the customer’s preferred channel while maintaining consistency and compliance across all formats.

      • OpenText Document Presentment enforces standardized templates, centralized content management, and governed workflows to ensure all communications follow brand guidelines and regulatory requirements. Version control and approval processes help maintain accuracy and consistency across all customer communications.

      • Governed GenAI is integrated in OpenText Document Presentment via SAP BTP, allowing organizations to inject AI-generated content into documents. Prompts are mapped to placeholders, ensuring content is generated within controlled parameters and aligned with business rules and compliance requirements.

      • Yes. Users can preview and validate documents generated from SAP before distribution. This helps ensure accuracy, compliance, and formatting correctness, reducing the risk of errors in customer-facing communications.

      • Organizations can deploy OpenText Document Presentment on-premises, in OpenText Managed Private Cloud, or through environments such as AWS, Azure, and Google Cloud. This flexibility allows businesses to align deployment with their cloud and IT strategy.

      • OpenText Document Presentment for SAP is purpose-built for SAP environments, with deep integration into SAP data, workflows, and user interfaces. Unlike other CCM tools that rely on disconnected systems and external workflows, it enables organizations to generate, personalize, and deliver customer communications directly within SAP. The solution combines customer communications management, automation, and governed AI capabilities in a single SAP-native platform, helping organizations improve efficiency, maintain compliance, and deliver consistent communications across channels.

        May 25, 2026

        From data to delivery: Modernizing customer communications for SAP solutions

        Explore what’s new in OpenText Document Presentment for SAP Solutions.

        Read the blog
        August 18, 2025

        Power up your customer communications: Paperless, personalized, planet friendly

        Learn five ways to go green with OpenText Document Presentment for SAP.

        Read the blog

        Take the next step

        Learn more about how OpenText Document Presentment for SAP Solutions can help improve your customer communications.

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        Footnotes