Why OpenText
Why OpenText
Overview Why OpenText
OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Manage and connect data
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
AI-ready information
Get AI-ready and transform your data into structured, accessible, optimized information
Built-in security and compliance
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
Empowering people
Overview Empowering people
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
Customers
See how thousands of companies around the world are succeeding with innovative solutions from OpenText
Employees
Our people are our greatest asset; they are the life of the OpenText brand and values
Corporate Responsibility
Learn how we aspire to advance societal goals and accelerate positive change
Partners
Find a highly skilled OpenText partner with the right solution to enable digital transformation
How we compare
Content Management
Service Management
Deploy anywhere
Overview Deployment options
Explore scalable and flexible deployment options for global organizations of any size
Sovereign cloud
Local control. Global scale. Trusted AI
Private cloud
Your cloud, your control
On-premises
Free up resources, optimize performance and rapidly address issues
Public cloud
Run anywhere and scale globally in the public cloud of your choice
AI leadership
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Aviator AI
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Analytics
Overview Analytics
Predict, act, and win with real-time analytics on a smarter data platform
OpenText™ Aviator Search(AI)
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Business Network
Overview Business Network
Connect once, reach anything with a secure B2B integration platform
Content
Overview Content
Reimagine knowledge with AI-ready content management solutions
OpenText™ Content Aviator(AI)
Supercharge intelligent workspaces with AI to modernize work
Cybersecurity
Overview Cybersecurity
Integrated cybersecurity solutions for enterprise protection
OpenText Cybersecurity for SMBs & MSPs
Purpose built data protection and security solutions
OpenText™ Cybersecurity Aviator(AI)
Reinvent threat hunting to improve security posture with the power of agile AI
DevOps
Overview DevOps
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Experience
Overview Experience
Reimagine conversations with unforgettable customer experiences
Observability and Service Management
Overview Observability and Service Management
Get the clarity needed to cut the cost and complexity of IT operations
OpenText™ Service Management Aviator(AI)
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
APIs
Overview APIs
Build custom applications using proven OpenText Information Management technology
OpenText™ API Services
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Device and Data Protection
Overview Device and Data Protection
Protect what matters, recover when it counts
Unified Endpoint Management Tools
- OpenText™ Endpoint Management
- OpenText™ ZENworks Suite
- OpenText™ ZENworks Service Desk
- OpenText™ ZENworks Configuration Management
- OpenText™ ZENworks Endpoint Security Management
- OpenText™ ZENworks Full Disk Encryption
- OpenText™ ZENworks Endpoint Software Patch Management
- OpenText™ ZENworks Asset Management
Solutions
Trusted Data & AI
Overview Trusted Data & AI
Secure information management meets trusted AI
OpenText AI Data Platform
A unified data framework to elevate data and AI trust
OpenText Aviator Studio
A place where you can build, deploy, and iterate on agents in your data's language
OpenText Discovery
A set of tools to help ingest data and automate metadata tagging to fuel AI
OpenText Data Compliance
A suite of services and APIs that make governance proactive and persistent
OpenText Aviator AI Services
Professional services experts who help you on your AI journey
Information Reimagined
Overview Information Reimagined
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Knowledge reimagined
Transform daily work with enterprise content management powered by AI
Service Management reimagined
Cut the cost and complexity of IT service management, AIOps, and observability
Connections reimagined
AI-powered B2B integration for supply chain success
Conversations reimagined
Drive value, growth, and loyalty with connected customer experiences
Engineering reimagined
Agile development and software delivery? It only seems impossible
Security reimagined
Cybersecurity for the Enterprise
Decisions reimagined
Unlock insights with AI data analytics
Artificial Intelligence
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Industry
Overview Industry solutions
Improve efficiency, security, and customer satisfaction with OpenText
Energy and resources
Transform energy and resources operations with cloud, cybersecurity, and AI
Financial services
Boost customer experience, compliance, and efficiency with AI
Government
Reimagine your mission with government-secure information management
Healthcare and life sciences
Improve care delivery and patient engagement with AI-powered solutions
Legal
Modernize legal teams with automated, AI-powered legal tech solutions
Manufacturing
Modernize manufacturing operations and logistics to reduce costs and ensure compliance
Retail and consumer goods
Enhance consumer engagement with omnichannel retail solutions and AI
Enterprise Application
Overview Solutions for Enterprise Applications
Run processes faster and with less risk
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Services
Services
Overview Services
Achieve digital transformation with guidance from certified experts
Professional Services
Modernize your information management with certified experts
Customer Success Services
Meet business goals with expert guidance, managed services, and more
Support Services
Turn support into your strategic advantage
Managed Services
Free up your internal teams with expert IT service management
Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Professional Services
Overview Professional Services
Modernize your information management with certified experts
Customer Success Services
Overview Customer Success Services
Meet business goals with expert guidance, managed services, and more
Support Services
Overview Support Services
Turn support into your strategic advantage
Managed Services
Overview Managed Services
Free up your internal teams with expert IT service management
Learning Services
Overview Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Partners
Find a Partner
Overview Find a partner
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Cloud Partners
Overview Cloud Partners
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform
Accelerate migration and modernization with deployment in a highly secure and compliant public cloud
Enterprise Application Partners
Overview Enterprise Application Partners
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Partner Solutions
Overview Partner Solutions
Discover flexible and innovative offerings designed to add value to OpenText solutions
Resources for Partners
Overview Resources for Partners
Discover the resources available to support and grow Partner capabilities
Support
Overview Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Resources
Overview Resources
Explore detailed services and consulting presentations, briefs, documentation and other resources
Choose your region:
Europe, Middle East and Africa
Asia–Pacific
Support client
Bénéficiez de l'assistance d'experts produits et de services afin d'accélérer la résolution des problèmes que vous rencontrez et de maintenir le bon déroulement de vos activités commerciales.
Votre assistance OpenText commence avec My Support
Le portail My Support vous offre tout ce dont vous avez besoin pour réussir. Vous pouvez accéder à des téléchargements de logiciels, à des clés de licence, à une documentation, à des articles et à des forums communautaires, ou contacter un spécialiste du support technique pour bénéficier d'une aide personnalisée. Pour découvrir ce que le portail My Support peut vous apporter, consultez notre eBook.
Coordonnées du support
Contactez l'équipe d'assistance adaptée ci-dessous :
Présentation
Avantages
Découvrez les avantages du support client d'OpenText
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Rester à jour
Obtenez les dernières mises à jour et correctifs logiciels pour que les solutions ne soient jamais dépassées.
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Optimiser les investissements
Tirez le meilleur parti des solutions OpenText grâce à un accès permanent aux ressources et outils en libre-service.
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Bénéficier d'une assistance 24 h/24 et 7 j/7
Comptez sur une réponse rapide de l'assistance lors de problèmes de service critiques et graves, quel que soit votre modèle de déploiement.
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Gérer de manière proactive
Accédez à des offres de support supplémentaires pour gérer de manière proactive vos solutions en fonction de l'évolution des besoins de votre entreprise.
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Planifier l'avenir
Établissez un budget et planifiez facilement les mises à jour grâce un support d'une durée de 5 ans.
Offres de services
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Prime Protect
Découvrez le programme de support de premier niveau pour les solutions OpenText permettant de gérer des processus métier de plus en plus complexes.
En savoir plus -
Assistance Premium
Bénéficiez de l'assistance d'experts senior pour des délais de résolution plus rapides, des environnements optimisés et un meilleur retour sur investissement.
En savoir plus -
Crédits flexibles
Bénéficiez d'un accès à la demande à des services de support à court terme tels que le support pour la mise à niveau, la mise en veille programmée et plus encore, en utilisant des crédits flexibles prépayés.
En savoir plus -
TechConnect - Édition Solutions de fax
Grâce aux experts d'OpenText, renforcez l'expertise de vos services internes et équipes informatiques en matière d'optimisation des solutions de fax numérique.
En savoir plus
Ressources du support client
Open a ticket through My Support
Learn more
