3-5512 - What’s New in CX-E 22.4 - On Demand

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Duration: 1 hour

This course is intended for CX-E Administrators and Partner technicians that wish to learn about the changes with CX-E 22.4. Those that are certified at the AVST Advanced Technician or XM Certified professional level can use this course as a primer to upgrade their certifications. The course starts with a review of the certification programs for CX-E Voice, followed by a review of the new features in CX-E 22.4. Included in this module is video demonstration of the new features. Included is how to upgrade, migrate, and install CX-E 22.4


  • What’s new in CX-E 22.4
  • What features have been removed
  • Upgrade and migration to CX-E 22.4
  • System Installation

On completion of this course, participants should be able to:

  • Understand the new certification requirements
  • Describe the new features available in CX-E 22.4
  • Be able to implement and use the new web administration tool.
  • Be able to assess a CX-E system for upgrade
  • Upgrade a CX-E system to version 22.4
  • Upgrade a CX-E system to 22.4 while migrating to a new platform.
  • Prepare a platform for a new CX-E 22.4 Installation
  • Install the Speech Recognition (ASR) software
  • Install CX-E and perform an initial configuration
  • Install the new web administration utility and then use it to manage subscribers and distribution lists.


  • Business Administrator, Administrator



Format Currency Price
Per Student Online USD 300.00

Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

Course and workshop calendar

Below is a listing of all the currently available dates and locations for this course or workshop from OpenText.

Start Date End Date Start Time TimeZone Session Duration Language Location Price Currency Guaranteed To Run Add
English Web-based 300.00 USD Add to cart