Course Description

This course is intended for CX-E partner technicians and those administrators that wish to learn installation and maintenance on a CX-E Voice system as well as those interested in achieving CX-E Administrator certification. This course is geared towards participants that already understand how to install servers, Windows applications, and PBX voice systems. This one-day course consists of both lecture and demonstration that will lead you through understanding the architecture of a CX-E system, hardware and virtual machine planning, integrating, installing and configuring the system for the first time.

We then will progress into system configuration, modifications, maintenance and troubleshooting tasks.

Highlights:

• Overview and fundamental system concepts
• Hardware planning and configuration
• System integration
• Installing and configuring the CX-E system
• Performing maintenance and troubleshooting tasks

On completion of this course, participants should be able to:

• Understand CX-E basic concepts and fundamentals.
• Use the documentation set to plan hardware needed for various systems of different sizes.
• Describe the four basic types of integration with voice systems.
• Configure their system so that it integrates with a PBX.
• Prepare a server or virtual machine for installation.
• Install the Nuance speech recognition (ASR) software.
• Understand how to install different speech recognition languages.
• Install the CX-E software and configure both a system and a call server.
• Upgrade the system software to a new release and apply patches.
• Migrate the system to a new hardware platform.
• Understand how CX-E is licensed.
• Reconfigure the system by adding or removing a call server.
• Install a new prompt language.
• Install and configure a new ASR language.
• Configure email alerts.
• Understand how call progress functions.
• Adding a new tenant to the system.
• Understand how to encrypt the message store.
• Use the system utilities to both configure, maintain, and troubleshoot the system.

Prerequisites

• 3-5501 – CX-E Business Administration
• Understanding of Windows Server administration as well as networking concepts
• Understanding of telecom terminology, protocols, and integrations
• Be certified, or an administrator on a PBX system