3-5505 - CX-E Core Technologies - On Demand

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Duration: 1 day

This course is intended for CX-E partner technicians and those administrators that wish to learn installation and maintenance on a CX-E Voice system as well as those interested in achieving CX-E Administrator certification. This course is geared towards participants that already understand how to install servers, Windows applications, and PBX voice systems. This one-day course consists of both lecture and demonstration that will lead you through understanding the architecture of a CX-E system, hardware and virtual machine planning, integrating, installing and configuring the system for the first time.

We then will progress into system configuration, modifications, maintenance and troubleshooting tasks.


  • Overview and fundamental system concepts
  • Hardware planning and configuration
  • System integration
  • Installing and configuring the CX-E system
  • Performing maintenance and troubleshooting tasks

On completion of this course, participants should be able to:

  • Understand CX-E basic concepts and fundamentals.
  • Use the documentation set to plan hardware needed for various systems of different sizes.
  • Describe the four basic types of integration with voice systems.
  • Configure their system so that it integrates with a PBX.
  • Prepare a server or virtual machine for installation.
  • Install the Nuance speech recognition (ASR) software.
  • Understand how to install different speech recognition languages.
  • Install the CX-E software and configure both a system and a call server.
  • Upgrade the system software to a new release and apply patches.
  • Migrate the system to a new hardware platform.
  • Understand how CX-E is licensed.
  • Reconfigure the system by adding or removing a call server.
  • Install a new prompt language.
  • Install and configure a new ASR language.
  • Configure email alerts.
  • Understand how call progress functions.
  • Adding a new tenant to the system.
  • Understand how to encrypt the message store.
  • Use the system utilities to both configure, maintain, and troubleshoot the system.


Business Administrator


  • 3-5501 – CX-E Business Administration
  • Understanding of Windows Server administration as well as networking concepts
  • Understanding of telecom terminology, protocols, and integrations
  • Be certified, or an administrator on a PBX system


Format Currency Price
Per Student Online USD 500.00

Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

Course and workshop calendar

Below is a listing of all the currently available dates and locations for this course or workshop from OpenText.

Start Date End Date Start Time TimeZone Session Duration Language Location Price Currency Guaranteed To Run Add
English Web-based 500.00 USD Add to cart