The insurance industry—including property, travel, reinsurance, and casualty providers—operates in a highly regulated, risk-driven environment. Insurers must advance digital transformation, modernize legacy systems, manage unstructured data, and improve customer experience. OpenText helps automate processes, reduce risk, ensure compliance, and deliver connected, digital-first customer experiences.

Key benefits of insurance IT solutions

Process claims faster
Turn claims into instant outcomes, using automation and straight-through processing to slash delays, boost accuracy, and fast-track payouts.^[2]
Improve customer experience
Make every interaction feel effortless with digital channels, self-service, and personalization that deepen engagement and turn policyholders into loyal advocates.
Assess risk better
Empower underwriters to assess risk more accurately and price policies competitively with advanced analytics and real-time data.^[3]
Strengthen fraud detection
Spot risk before it strikes with AI and predictive models that detect suspicious patterns early, cut fraud losses, and protect claims integrity.
Improve operational efficiency at scale
Streamline work, cut costs, boost employee experience, and power growth across every line of business with cloud technology and automation.
Simplify compliance and reporting
Stay ahead of regulation, using integrated data and reporting to deliver real-time transparency and keep insurers compliant as requirements evolve.

Read the insurance industry insider ebook

Key Insurance solutions

A person on a laptop looking at auto insurance website

Protect your brand with information governance

How financial institutions can reduce risk and build customer trust with a dynamic, enterprise-wide information governance framework providing complete visibility
Customer advocacy powered by total experience

Financial institutions can gain a competitive edge by integrating customer, employee, and operational experiences seamlessly to drive loyalty and operational excellence
Cyber resilience for financial institutions

Transform cybersecurity from a cost center to a strategic advantage through a holistic approach that safeguards data, builds trust, and enables digital transformation
OpenText™ Content Cloud solutions for Guidewire

Unify insurance content with cloud-connected document management

Built for modern insurance leaders

Total insurance visibility

Connect data, content, and workflows across your ecosystem to eliminate blind spots and empower employees with insights for smarter, compliant decisions.
Trusted AI for insurance

Power decisions with explainable, auditable AI built on trusted data to drive underwriting, claims, and customer outcomes without compromising compliance.
Compliance embedded by design

Build compliance, records management, and risk controls into every workflow to reduce audit effort and minimize regulatory exposure.
Built for resilience at scale

Protect critical operations with secure, scalable platforms that ensure continuity and keep insurance running without disruption.