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OpenText Content Management for Government

Manage public sector records with government-ready document management

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Dashboard view of OpenText Content Management for Government UI

Want to serve citizens with confidence?

Agencies are buried in paper, siloed systems, and shifting compliance rules. Bring control and clarity to your agency—digitizing content, ensuring accountability, and improving citizen service delivery.

image of a government building at night

OpenText™ Content Management for Government is secure, cloud-native government document management software that helps agencies remove paper bottlenecks, ensure compliance, and scale service delivery. Designed to support public sector regulations—including FedRAMP® and Protected B—this government content management system manages full content lifecycles and enables digital-first operations across departments, reducing risk, cost, and complexity.

Why OpenText Content Management for Government?

Rely on secure, compliant, and cloud-ready government document management software—built for public sector modernization.

  • Secure
    FedRAMP authorized
    Ensure high-trust deployments with FedRAMP and Protected B compliance, encrypted access controls, and audit-ready logging.
  • Complete
    End-to-end content lifecycle
    Manage the full lifecycle—from capture to retention—with automated workflows that support digital government at scale.
  • Tailor-made
    Built for public sector needs
    Address unique government requirements like case management, correspondence, and zero-click compliance with purpose-built tools.

Use cases

47% of employees spend one hour per day searching for information needed to do their jobs.[1] Digitizing operations improves collaboration, reduces complexity, and ensures agency-wide compliance.

  • Organize electronic case files and records to reduce physical storage, boost accessibility, and support compliance with government retention policies.

  • Accelerate government workflows like grant, procurement, and HR processes to reduce manual effort, increase accuracy and consistency, and improve service delivery.

  • Automatically comply with government records management, retention rules, and audit trails to maintain transparency, meet legal mandates, and prepare for internal or external audits.

  • Use AI-powered scanning to automatically connect paper records to workflows or archives, reducing costs tied to physical storage and enabling easier access and long-term preservation.

  • Provide faster, more accurate responses to constituent requests by giving staff secure, centralized access to case information and documents in real time.

    Key features

    Enhance public sector services with government-ready case management empowered by cloud flexibility, process automation, data security, and intelligent capture.

    Records management

    Supports structured digital case management with file plans, metadata, and records governance built for government.

    Collaborative workspace

    Provides users with a unified dashboard to access assignments, workflows, and cases with full context and visibility.

    Workflow and task management

    Automates formal and ad hoc workflows to route case files or e-correspondence, manage reviews, and accelerate approvals.

    Intelligent capture and classification

    Scans, extracts, and classifies content using government compliance standards and AI-powered OCR to ensure correct routing and organizational tagging.

    Correspondence generation and distribution

    Generates and distributes citizen communications using built-in templates and multiple channels to speed service delivery.

    Secure viewing and redaction

    Views and annotates documents in any format—including Word, PDFs, Google Docs, and others—with redaction tools for protecting sensitive data and reducing risk.

    Flexible deployment

    Deploys where needed—on-premises or on private or public cloud—fully authorized in support of FedRAMP and Protected B cloud security standards.

    Version control

    Tracks user activity and content changes in real time, employing tamper-proof audit trails to maintain accountability and compliance.

    Integrations

    Microsoft logoMicrosoft
    SAP logoSAP
    Salesforce logoSalesforce
    SAP Success Factors logoSAP Success Factors
    Workday logoWorkday
    ServiceNow logoServiceNow

    Accelerate the value of OpenText Content Management for Government

    Add-ons

    Extend your government document management with OpenText add-ons.

    Deployment

    OpenText offers deployment choice and flexibility for OpenText Content Management for Government.

    Professional Services

    OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    Training

    OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

      Premium Support

      Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

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        Interested in learning more? An OpenText expert is ready to help.

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        Footnotes

        Footnotes

        1. [1] Big Data Wire, Report: 80% of global workers experience information overload , August 2022