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Supply Chain Orchestration

OpenText Trading Grid Intelligence

Catch supply chain issues in-flight—before they cost you

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Detect supply chain compliance issues before they become downstream charges

Turn everyday supply chain transactions into early warnings and enhanced supply chain visibility, so problems get fixed before they reach ERP, finance, or your customers.

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Most supply chain problems aren’t discovered—they’re billed. A missing ASN, a late delivery, or an invoice that doesn’t match the PO can surface weeks later as a chargeback or lost margin. OpenText™ Trading Grid™ Intelligence strengthens supply chain compliance by evaluating transactions in-flight across the order lifecycle. Catch compliance and execution failures early and turn them into clear, defensible insight for retailers and suppliers.
Learn how to catch errors before penalties

Why OpenText Trading Grid Intelligence?

Chargebacks and deductions quietly drain margin on both sides of a deal. OpenText Trading Grid Intelligence makes issues visible early in the order lifecycle—so they can be prevented, not just reconciled.

  • 3–20%
    of supply chain cost is lost to chargebacks every year
    Non-compliance penalties are a structural drag on margin—and much of that loss is preventable when issues are caught early.
  • In-flight
    transaction monitoring targets prevention, not reconciliation
    OpenText Trading Grid Intelligence evaluates transactions across the order lifecycle before they hit ERP or finance—so errors are flagged while they can still be fixed.
  • 20–30%
    of deductions are disputed*
    Teams buried in manual work write off deductions they could recover. Transaction-level evidence makes disputes winnable.

    (*industry estimates suggest)


Use cases

Whether enforcing compliance mandates or simply following them, the same intelligence works for you—turning transaction data into prevention, protection, and proof.

  • Apply your vendor compliance rules to every supplier transaction in-flight, not weeks later. Detect violations as they happen, enforce rules consistently across thousands of suppliers, and hold performance accountable without adding headcount.

  • Back every deduction with proof. OpenText Trading Grid Intelligence correlates POs, ASNs, invoices, receipts, and timing into one lifecycle view, giving finance and compliance teams the deduction management evidence to dispute with confidence. Ideal for suppliers, auditors, and internal leadership.

  • Move suppliers from repeat offenders to reliable partners. Scorecards built from actual transaction data surface where, when, and why vendor compliance breaks down—turning quarterly reviews from opinion into accountability and measurable improvement.

  • Chargebacks aren’t a finance problem; they’re a signal of misaligned data and execution. OpenText Trading Grid Intelligence brings chargeback management to the source, tying each penalty to the actual transaction and timing so you fix root causes instead of endlessly disputing symptoms.

  • Flag late, missing, or inconsistent data before ASNs, shipments, or invoices go out and violate retailer rules. Acting upstream prevents avoidable penalties instead of simply absorbing them after the money is gone.

  • Not every deduction is worth chasing. OpenText Trading Grid Intelligence supports smarter deductions management by categorizing losses by type, retailer, SKU, and lane—separating systemic from incidental—so teams focus effort where recovery is likely and margin is protected.

    Key features

    One engine correlates your transactions across the order lifecycle, applies your rules in-flight, and turns the results into scorecards, evidence, and alerts.

    In-flight transaction monitoring

    Evaluates transactions across the order lifecycle before they reach ERP or finance, flagging compliance and execution issues while there is still time to correct them.

    Order lifecycle correlation

    Correlates purchase orders, ASNs, shipments, invoices, and receipts—plus timing—into a single lifecycle view that provides supply chain visibility into the "why" behind every issue.

    Configurable business rule framework

    Enforces your own and your trading partners’ vendor compliance rules with a flexible, extensible framework—no custom development required to add or change rules.

    Supplier scorecards

    Populates scorecards automatically from transaction data—not manual spreadsheets—to highlight repeat offenders, root causes, and trends over time.

    Chargeback and deduction management

    Aggregates and categorizes deductions by type, retailer, SKU, and lane, surfacing patterns instead of forcing one-by-one investigation.

    Mobile capture

    Helps receiving and DC teams photograph and log damage or shortages at the point of failure, creating time-stamped evidence the moment an issue occurs.

    Defensible audit trail

    Attaches transaction-level evidence to each compliance event and maintains a traceable history of violations, actions, and outcomes for disputes and audits.

    Dashboards and analytics

    Provides supply chain visibility through a shared source of truth—root cause, leakage by partner, and performance over time—for compliance, operations, and finance.


    Accelerate the value of OpenText Trading Grid Intelligence

    Deployment

    Explore scalable and flexible deployment options for global organizations of any size.

    Services

    Accelerate digital transformation with guidance from certified experts.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    OpenText Trading Grid Intelligence resources

    Mondelez Brazil logo

    Mondelēz Brazil catches errors early and reduces costly returns Description: Mondelēz Brazil uses OpenText™ Trading Grid™ Intelligence to automatically validate order data, flag discrepancies, and route orders correctly. With greater visibility into transaction quality, the company can address issues before they affect fulfillment—helping eliminate 92% of returns caused by mistyping, reduce errors, and keep deliveries on track.

    Read their success story
    June 9, 2026

    Mondelēz Brazil slashed returns by 92% with intelligent supply chain orchestration

    Priscilla Silva, Order Management Analyst at Mondelēz, explains how they embrace intelligent EDI.

    Read the blog
    April 29, 2026

    Fix deductions at the source: Turn retail chargebacks into shared learning

    Chargebacks signal misaligned data and process—not finance issues. Here are five ways to fix them.

    Read the blog
    June 30, 2025

    How to prevent retailer chargebacks in your supply chain: 5 proven tactics

    Improve visibility, communication, and data accuracy to reduce—and prevent—retailer chargebacks.

    Read the blog

    Take the next step

    By the time you discover an issue, the money may already be gone. See how OpenText Trading Grid Intelligence can catch exceptions in your own transaction flows—before they become chargebacks.

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