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CMDB and Asset Management

OpenText Universal Discovery and CMDB

Resolve incidents faster with rich IT discovery and CMDB software

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Dashboard view of OpenText Universal Discovery and CMDB on a computer.

Analysts say modernizing your CMDB delivers better ITRead the white paper

Overview

Better IT visibility leads to fewer Tier 1 incidents, faster resolutions, and reduced security risks. Discover how deep IT discovery and enterprise CMDB software benefits your IT teams and delivers true business value, no matter what IT tools you’re using.

Improve IT visibility and prevent incidents with the best IT discovery and CMDB

OpenText™ Universal Discovery and CMDB is a vendor-neutral IT discovery and enterprise CMDB software solution. It works seamlessly with existing IT tools and ITSM platforms, making it easy to discover, map, and manage configuration items across hybrid, network, and multicloud environments. With crystal-clear visibility and configuration compliance checks, you can reduce service disruptions, resolve incidents faster, and boost change success.

Why OpenText Universal Discovery and CMDB?

Foundational enterprise CMDB software powered by deep IT discovery delivers real business value. How? By creating a trusted source of configuration management data that can be shared across all your IT teams and tools.

  • 85%
    reduction in emergency changes
    Conduct proactive impact analysis to understand the risks of changes before they happen.
    Build a more accurate CMDB
  • $2M
    projected savings over 3 years
    Track 10,000 servers across environments and cut costs with deep visibility into configuration details.
    See more IT with your CMDB
  • 100%
    compliance with regulations
    Easily track and identify misconfigured or noncompliant infrastructure.
    Read an IT discovery story

Use cases

Respond quickly, operate securely, and spend wisely with insights gained from accurate, timely, trusted CMDB data that informs all your IT processes. Make informed business decisions based on true IT visibility.

  • Set aside concerns about tool disruption or replacement costs. Our vendor-neutral approach to IT discovery lets you fuel ServiceNow CMDB and ITSM, BMC, Atlassian Jira, and other tools with the best configuration data available—no need to rip and replace anything.

    Get more from your CMDB, including ServiceNow

  • Use deep IT discovery and card-driven inventory to organize assets into easy-to-understand categories that streamline ITAM and software asset management for maximum value, reduced risk, and stronger security.

    Enhance asset management with your CMDB

  • Build a comprehensive CMDB of IT assets and configuration items (CIs) across on-premises and multicloud environments—including endpoints and networking devices—to improve IT visibility and accelerate issue resolution.

  • Maintain business continuity by ensuring IT stability, despite daily disruptions. Understand the impact of change on service delivery and unplanned downtime—even before the change is made—and troubleshoot incidents faster for better resolution times.

    Learn how CMDBs minimize downtime

  • Gain total visibility across all apps, networks, and infrastructure—on cloud and off. Only then can you swiftly identify misconfigured or noncompliant infrastructure, as well as outdated or vulnerable software, to reduce security and compliance risks.

    Enhance security with better CMDB data

  • Cut incident recovery times and improve service desk responses by operating from a trusted source of configuration data that aligns the entire IT organization.

    Key features

    The quality of your CMDB depends on the depth, breadth, and timeliness of your IT discovery. See how richer, deeper discovery and role-specific reporting and dashboards can improve your CMDB software experience and usefulness.

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    Advanced network discovery

    Discovers more than 250 vendors and 3,500 network devices for detailed Layer 2 configuration information of physical and virtual networking components, including SDN, SDWAN, firewall, and wireless.

    Get network discovery details
    A screenshot of the OpenText Universal Discovery and CMDB user interface.

    Dynamic software discovery

    Draws from a constantly growing content library of over 140,000+ software titles and end-of-life data to help you strengthen the compliance and security of installed software.

    Improve your software security

    Agentless, agent-based, and change-driven discovery

    Provides access to deep, timely configuration data across multicloud and on-premises estates, networks, and intermittently connected endpoints—like laptops, desktops, and mobile devices—with one tool.

    A screenshot of the OpenText Universal Discovery and CMDB interface showing a service mapping flowchart.

    Service mapping and modeling

    Reveals how your infrastructure delivers business-critical applications and services—enabling you to improve change management, configuration management, and mean-time-to-repair (MTTR).

    See how a CMDB improves MTTR

    Multicloud discovery

    Identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud—without requiring the thousands of discovery licenses typically needed to provide clarity for cloud migrations.

    A screenshot of the OpenText Universal Discovery and CMDB interface showing reporting and dashboards.

    Robust reporting and dashboards

    Makes it easy to design widgets, dashboards, and stakeholder-specific reports that demonstrate value to all levels of your business.

    Request a live IT discovery demoStart your self-paced, click-through demo

    Integrations

    With OpenText Universal Discovery and CMDB, there’s no need to rip and replace the IT tools and platforms you rely on. Instead, enhance them with better IT discovery and more accurate CMDB data that boosts your team’s responsiveness and productivity.

    ServiceNow logoServiceNow
    BMC Helix logoBMC Helix
    Jira LogoJira Service Management
    Microsoft logoMicrosoft System Center Operations Manager
    Microsoft logoMicrosoft Intune
    Cisco logoCisco Catalyst Center
    Jamf logoJamf
    Infobox logoInfoblox
    Microsoft logoMicrosoft Configuration Manager
    NetApp logoNetApp
    HPE logoHPE OneView
    Dynatrace logoDynatrace
    CyberArk logoCyberArk
    Hashicorp logoHashiCorp
    BeyondTrust logoBeyondTrust
    Broadcom logoBroadcom SiteMinder SSO
    Raynet logoRaynet
    Salesforce logoSalesforce
    Microsoft logoMicrosoft® Power BI
    Tableau logoTableau

    Accelerate the value of OpenText Universal Discovery and CMDB

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

    • OpenText Universal Discovery and CMDB community

      Connect and communicate with fellow OpenText Universal Discovery and CMDB practitioners. Exchange ideas, share insights, and get answers from customers, partners, and OpenText specialists.

      Professional Services

      OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

      Deployment

      OpenText offers flexible deployment options for OpenText Universal Discovery and CMDB.

      Partners

      OpenText helps customers find the right solution, the right support, and the right outcome.

      Training

      OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

        Premium Support

        Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

          Take the next step

          Still have questions? Find out how the best CMDB software makes your ITSM, ITAM, and incident response better—no matter what tools or solutions you use.

          Speak with a solutions consultant

          How can we help?