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Customer Communications

OpenText Communications (Exstream)

Transform communications into engaging customer experiences

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OpenText Communications user interface featuring document previews and formatting tools.

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Customer communications management (CCM)

Customer experiences get conversational with OpenText™ Communications (Exstream).

See how creators tap into generative AI with OpenText Communications

Why let them settle for less than the best? OpenText Communications is the market-leading customer communications management (CCM) solution, enabling organizations to create ultra-personalized, compliant communications delivered across a variety of channels. With intelligent tools like knowledge-driven GenAI, advanced orchestration, and assured message delivery, you can engage customers across every touchpoint.
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Why OpenText Communications

Legacy communication systems and siloed processes block exceptional customer experiences. Transform communications into engaging experiences for a competitive advantage. See why leading global businesses trust OpenText with their customer communications.

  • #1
    market share
    Most-deployed CCM solution, named a CCM leader 8 years in a row.
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  • First
    knowledge-driven GenAI
    Easily taps into trusted company content for secure GenAI usage.
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  • 83%
    faster content workflow
    Streamline customer communications and accelerate content creation at huge volumes.
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Use cases

Empower organizations to deliver personalized, timely, and compliant communications—at every stage of the customer journey.

  • Enhance communications with personalized invoices, custom forms, targeted campaigns, and more. Empower non-technical users with an easy-to-manage CCM solution to craft, edit, and personalize content without IT involvement.

    Explore content personalization

  • Optimize customer touchpoints across all channels for frictionless engagement.

    Learn about omni-channel

  • Centrally manage content approval, versioning, and compliance workflows to reduce risk and support regulatory requirements.

    See compliance in action

  • Turn static documents into a communications powerhouse leveraging SAP Cloud ERP.

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  • Resolve claims faster by automating the design and delivery of highly personalized policyholder communications within Guidewire ClaimCenter in the Guidewire Cloud.

    Read the solution overview

    Key features

    Deliver smarter communications with the most feature-rich CCM solution in the market.

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    Cohesive thin-client design, authoring and editing environment

    Simplifies the design process, enables business users, and provides a controlled editing experience for non-technical users.

    AI app icons
    Click to Play.

    Knowledge-driven GenAI

    Accelerates content creation with trusted content with GenAI that enhances writing, ensures clarity, and streamlines review.

    Click to Play.

    Migration tools

    Reduce the scope, time, and cost of modernizing your legacy CCM solution, worry-free.

    A screenshot of the OpenText Customer Communications user interface.

    Unified UX

    Enables fully cloud-enabled communications operations for all business personas in one UX.

    Assured message delivery

    Minimizes the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.

    Operational dashboard

    Monitors throughput, delivery status, and system performance in real-time to support faster data-driven decisions.

    Integrations

    Seamlessly integrates with other OpenText solutions and with leading business apps and ecosystems, such as SAP, Salesforce, Guidewire, and Duck Creek.

    High-performance composition engine

    Provides infrastructure efficiency and near real time communications delivery.

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    Accelerate the value of OpenText Communications

    Deployment

    OpenText offers flexible deployment options for OpenText Communications.

    Professional Services

    OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

    Partners

    OpenText helps customers find the right solution, the right support, and the right outcome.

    Training

    OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

    Communities

    Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

      Premium Support

      Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.

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        How healthy is your customer experience? How effective are your customer communications?

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        Footnotes