Course Description

This course is intended for CX-E administrators, partner technicians, and those interested in learning how to configure a CX-E system for unified messaging. This is also a required course in the CX-E Certified Administrator learning path. This course starts off with an overview of the different ways that unified messaging can be implemented on a CX-E system. This is followed by lecture and demonstration on how to configure each type, as well as how to deploy transcription.

Highlights:

• Understanding unified messaging
• How to configure each type of unified messaging
• Configuring transcription

On completion of this course, participants should be able to:

• Describe each of the four types of unified messaging available with CX-E.
• Be able to prepare the system and the end customer for unified messaging.
• Understand how web messaging works, and how to use it.
• Configure an SMTP profile.
• Configuring a subscriber for simple unified messaging.
• Install integrated client access (ICA) on the CX-E platform.
• Configure subscriber mailbox, and a subscriber’s client, for ICA.
• Understand the different types of server-based unified messaging.
• Create a server-based unified messaging profile for both IMAP and MS Office 365/Exchange.
• Configure subscriber four server-based unified messaging.
• Understand the interaction between CX-E and in email servers message store.
• Understand the three different types of transcription available.
• Configure a transcription profile.
• Configure subscriber for transcription, and test at the feature works.

Prerequisites