3-5506 - CX-E Unified Messaging - On Demand

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Duration: 2 hours

This course is intended for CX-E administrators, partner technicians, and those interested in learning how to configure a CX-E system for unified messaging. This is also a required course in the CX-E Certified Administrator learning path. This course starts off with an overview of the different ways that unified messaging can be implemented on a CX-E system. This is followed by lecture and demonstration on how to configure each type, as well as how to deploy transcription.


  • Understanding unified messaging
  • How to configure each type of unified messaging
  • Configuring transcription

On completion of this course, participants should be able to:

  • Describe each of the four types of unified messaging available with CX-E.
  • Be able to prepare the system and the end customer for unified messaging.
  • Understand how web messaging works, and how to use it.
  • Configure an SMTP profile.
  • Configuring a subscriber for simple unified messaging.
  • Install integrated client access (ICA) on the CX-E platform.
  • Configure subscriber mailbox, and a subscriber’s client, for ICA.
  • Understand the different types of server-based unified messaging.
  • Create a server-based unified messaging profile for both IMAP and MS Office 365/Exchange.
  • Configure subscriber four server-based unified messaging.
  • Understand the interaction between CX-E and in email servers message store.
  • Understand the three different types of transcription available.
  • Configure a transcription profile.
  • Configure subscriber for transcription, and test at the feature works.




  • 3-5501 – CX-E Business Administration
  • Skills in, or knowledge of:
    • Advanced Windows Server concepts
    • Microsoft active directory
    • Networking
    • Web technologies
    • Configuring email clients
  • Pricing

    Format Currency Price
    Per Student Online USD 300.00

    Taxes: All prices exclude VAT or other taxes where applicable (all currencies).

    Extra expenses: Customer site course prices do not include instructor travel expenses, which are billed separately.

    Reservations: Please provide a minimum of 3 weeks advance notice when arranging courses at customer sites.

    Course and workshop calendar

    Below is a listing of all the currently available dates and locations for this course or workshop from OpenText.

    Start Date End Date Start Time TimeZone Session Duration Language Location Price Currency Guaranteed To Run Add
    English Web-based 300.00 USD Add to cart